Called regarding a mark on leather sofa that I have no idea how it was created - mentioned the word scuff but for all I know something may have stained the leather. Claim was immediately dismissed as I used the word scuff - attempts to get rep to look at the issue were dismissed.
Was told by Lisa (yes - must be the 'Lisa') to send pictures - find it difficult to understand how you determine if something is a stain or whatever by a picture.
For the money I spent on the policy you'd think they would have the decency to send a tech to review the problem. If it is a scuff, as they claim they are a repair company you'd think they could recommend a product to repair if indeed it is.
Cannot believe Ethan Allen pushes this service on clients - its a scam. Don't buy this service !!!!!