88 views
New Reviewer
0 comments

I put a claim in for a sectional I bought, the technician came to my house and was unable to repair it. I already knew that that would happen but when they emailed me to say that I waited for the next step, that never happened.

I called them back before the holidays and spent literally 2 hrs on hold only to have a RUDE customer service rep tell me that they couldn't repair or replace the sectional because the store I bought the furniture from went out of business and they couldn't order a replacement piece from them. The sectional is Ashely Furniture.

So I said well what now and CS said that I had to request the money that I spent for the Protection plan. I said is there a form to fill out and she says "NO" you have to get the receipt on how much you paid for the Plan.

Great I have no idea where the receipt is. I eventually went to the store which was bought under the same name.

Total BS.

but after some talking I was able to get the receipt from them. Now I have to write a letter explaining the whole story to get my money back.

User's recommendation: NOPE.

Preferred solution: Full refund.

Guardsman Pros: No pros.

Guardsman Cons: Rude customer service, Failure to live up to warranty, Dismissive person on the phone.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Guardsman Reviews

  1. 266 reviews
  2. 22 reviews
  3. 4 reviews
  4. 2 reviews
  5. 1 review
Guardsman reviews