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I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of.

I saved money to purchase a leather sectional and purchased the protection plan. Without even seeing my furniture they said they do not cover it although they are more than happy to take your money. I would avoid any furniture store that offers it because it is basically just a contract to steal your money.

When the salesperson represents the warranty as "covers everything including wear and tear" you believe them and buy it. I doubt that Guardsman will listen to my issue until enough unsatisfied customers come forward to tell their horror story about Guardsman.

Product or Service Mentioned: Guardsman Leather Furniture Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $1400.

Preferred solution: Full refund.

I didn't like: When i was sold the warranty covered all damage for 5 yeats.

Company wrote 0 private or public responses to the review from Sep 22, 2017.
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The couch sat in my living room which nobody spends time in. The couch was literally used 5-6 times in 3 years.

We moved it to family room and within 3 days one cousin has spider cracks everywhere.

It looks like a broken windshield. Guardsman doesn't want to participate in anything.


Most, if not all "protection" plans for just about everything nowadays is but a scam. That being said, you fail to describe exactly what the problem is and why Guardsman denied your claim.

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