I bought their "protection" plan which cost me $250 and they promised that they could get absolutely anything out. When I needed the service, it took them 5 WEEKS for them to to send someone out.
They did a crappy job and refused to send someone out again even though they let the stain set in. I had to call them 8 times and got put on hold at least 20 minutes each time just to speak with rude customer service reps. save your money and go to another service!
I'm going to file with the better business bureau as well. it was THAT bad.
Review about: Guardsman Protection Plan.