well needless to say when my footrest came lose and the screw fell out, i called the number on the insarance card i had purchased at the time of buying my sofa set.well they sent me a letter saying that they won't fix it.
even though it clearly states on the panphlet that they cover it. i never use the foot rest. i have no pets and i maintain a very clean home. i paid good money for the furniture and the so called "insurance" for it.
and then when i called they gave me the run around. I hate bob's, i hate guardsman. it's all just a big scam to get your money. discount furniture my ***.
they sell a bunch of junk. and you know they know it's junk cause they won't even take the time to come fix it. your trying to tell me they couldn't send me even a new screw? i think it's all a bunch of B.S.
they better seriously consider treating there customers right, because i tell you what one of these days a disgrunteled customer is gonna go in there and raise some ***, possibly hurt someone. oh yeah by the way Bob if your reading this why don't you go snort some more cocaine you junkie.
that's probably why your furniture is ***.the money for the materials is going up your nose.