State: Texas Clear all filters (28 of 621 reviews match)
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Guardsman review in Mckinney, Texas: Absolute ripoff

1.0
Details
Had numerous things wrong with my 1 year old couch and they blamed everything including the stains on the manufacturer. This included a broken spring, seams coming apart on cushions, feathers coming out about a cup per week, and 2 stains.
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Review
#1700639 Review #1700639 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised
Loss
$4
Preferred solution
Replace at this point
1.3
Details
I was told even if a glass ring wet spot was on the table they would fix it. Little sales pitch in the store that day was just that. The customer service from Bassett said they would refund us $200 but they would rather do that than repair the custom table that we...
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1 comment
Machele
#1733499

Ah, yes---the old "class action" lawsuit wish---the new fad where the attorneys get most of the money and the poor sods who actually had the problems get next to nothing. You learned a lesson from this: never buy an extended warranty or similar unless you enjoy wasting your money.

Stores like these things as they make money on them and will tell you anything to get you to buy them.

Remember what P.T. Barnum once said.

Review
#1624772 Review #1624772 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Cons
  • Guardsman plan is a scam
Reason of review
Bad quality
Loss
$300
Preferred solution
We want a repair person to come fix the finish on the table top.
Tags
  • Terrible Customer Care
  • Guardsman insurance

Guardsman review in Mckinney, Texas: Don't use them

I have been trying to get service on my $7,000 Sectional and Guardsman has lied, and failed to provide service. They are a scam Wtf
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Review
#1476199 Review #1476199 is a subjective opinion of poster.
1.0
Details
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...
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Review
#1362056 Review #1362056 is a subjective opinion of poster.
Service
Guardsman Claim
1.0
Details
I filed a claim with them on a chair in which the frame broke. After two weeks of not hearing from anyone I called to follow up and was told a technician was scheduled -again I had not heard from anyone. They also had the wrong chair listed (I have bought multiple...
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Review
#1205677 Review #1205677 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Poor customer service
Loss
$750

Guardsman review in Richmond, Texas: SERVICEMAN & SON; KIND OF UNCOMFORTABLE

1.0
Details
Filed claim, serviceman called scheduled date and came with his son who acted like he was there to eyeball the interior of my home. That being said the electrical leather recliner sofa had rods poking out of cushions. They further damaged my leather sofa pulling all 3 rods out of cushions. I asked how are you going to repair that hole. He squeezed glue out of a tube. This looks terrible or even worse then it did before they came. I am pissed.
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Review
#1091178 Review #1091178 is a subjective opinion of poster.
Service
Sofa Repair
Reason of review
Bad quality

Guardsman review in San Antonio, Texas: Salesman at Basset Furniture Lied about Gaurdsman Warranty

Salesman said covered EVERYTHING. Reality is that Gaurdsman does not cover tear a seams. Bastards. I got like a $6k leather sofa at basset in 2015 and they pushed this warranty that cost like $1,000. So crazy *** ridiculous they weasel out of like everything what is the point of the insurance or the warranty is it just one big scam. This company needs a class action lawsuit against them. The Basset store is on houston on 59. I complained to the store and some guy called me direct and referred me to a leather specialist but seemed to suggest that yeah I was basically going to be screwed out of money and that the warranty is basically worthless.
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Review
#1069460 Review #1069460 is a subjective opinion of poster.
Product
Guardsman Sofa Warranty
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Full refund

Guardsman review in The Colony, Texas: Worthless 5 years Protection,,,,, Waste of money

2.7
Details
Don't ever buy this protection. They will send you this Thank you for submitting your service request form(s). We have completed the processing of your request, and we are sorry to advise you that the damage(s) and/or stain(s) that you reported are ineligible for service for the following reason(s): • Chair-Dining Room Side Chair #1-Wood/Leather - Ink-Pen - The reported damage on your furniture is not covered under the terms of the protection plan. When I bought the protection, the salesman said it was covered even ink, at least they will send the ink lifter, if not work, they will replace. He also said that I would get a leather protection package mail to me with the purchase, I never got it, neither the term of the protection plan. Don't ever waste your money!!!!!!!!!!!!!!!
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Review
#1001800 Review #1001800 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised

Guardsman review in Dallas, Texas: Unbelievable! Read the fine print otherwise its worthless!

1.0
Details
Sent in a request for service on a table -that what I now know to be FAKE wood- which got chipped. I did not know the date of the damage so sent an approximate. Because I did not send in the request for service within 5 days of the damage occurring. ( I waited 17) my request has been denied! I don't know how or when the damage occurred, but YOU BETTER MAKE SOMETHING UP-EITHER WHAT HAPPENED OR WHEN IT HAPPENED or you will not be covered. Maybe if a load of bricks accidentally falls on my table and I send in a request for coverage 5 minutes later, it will be covered.
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Review
#946632 Review #946632 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Ridiculous hold times
  • Denial from an email you cannot respond to
  • Rude and unrealistic time requirements
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
Tags
  • Guardsman - Ripoff

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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GUARDSMAN FAILURE

1.0
Details
I purchased a full coverage warranty from Guardsman from the DUMP for our leather sectional and several of the cushions have the leather completely peeling the leather off of the cushion I also completed the paperwork online then submitted the paperwork in the mail to be denied. Interesting they state if you have any questions please call but they do not leave a number on the denied email. The really painful part is waiting 20 minutes to speak to someone then put on hold to speak to customer service who rudely states they will not fix the issue. I do not believe they pay for any repairs and this is a complete fraud with THE DUMP and Guardsman as they sell you an extended warranty which is worthless
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Review
#923869 Review #923869 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Failure to honor warranty
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Leather
  • Guardsman Ripoff