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I purchased the 5 year guardsman gold plan on April 2014, I have made several claims, the $1300 furniture I purchased, has had claims on all items. coffee table, recliner glider sofa and love love seat, guardsman would not fix the fabric that is just peeling off the so...
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1.0
I didn't like
  • Rep didnt let me talk to supervisor after holding for 35 min
#1166802
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I purchased the 5-year Guardsman gold plan I called on January 4th, 2018 regarding issues with my sectional sofa that I purchased in 2013 which has one year remaining on my warranty. I filled out the form which stated that the required claim documentation must be...
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1.0
I didn't like
  • Wtf
#1165390
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Guardsman - Will NOT honor warranty
We purchased an electric reclining sofa from NFM in Kansas City. We purchased the guardsman warranty for 5 years. The back of the sofa began to pucker really badly & we contacted guardsman, told them what had happened & then, printed their paperwork & filed a claim....
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1.0
#1157935
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Buyers beware Guardsman furniture insurance is a huge ripoff! The salesman tell you it covers everything but they have a bunch of hoops you need to jump through then wait 10day for them to tell you that your problem isn’t covered. They tell you they cover all stains &...
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1.0
#1152066
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Guardsman - Thievery Fraud Racket
Guardsman - Thievery Fraud Racket
Guardsman - Thievery Fraud Racket
Guardsman - Thievery Fraud Racket
Have gotten the same run around that other people on here are experiencing and complaining about. I don't know how these people sleep at night. What a racket they are just stealing your money. Evidentially they have different definitions of words than I do. We had...
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#1147449
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I bought almost 9,000.00 in furniture for fam room...saleslady gave me the 5 year gold protection plan.I should have taken a discount instead...my husbands liftchair broke, they dont honor it, because the store closed, a few months after I bought it. Guardsman tries to...
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#1146321
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A representative from Guardsman came to repair some leather furniture. After he finished I pointed out water spot on a coffee table. He said he could repair that. He proceeded to make it worse. Guardsman will not take responsibility for their employee's error, and...
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1.2
I liked
  • Some of the staff
#1135746
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Guardsman - Lying, Cheating, Thieves
We purchased a table and chair from Ashley Furniture on 01/02/2016 with the Guardsman protection plan. We submitted for the first time a damaged request and are getting the runaround. Forms and pictures were sent after weeks of asking for assistance. The only contact...
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1.0
I didn't like
  • Failed to honor repair
  • Denial from an email you cannot respond to
#1133536
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Guardsman - Seam separation versus stress tear
We purchased the 5 year Gold plan in Dec 2015 to cover a sectional sofa. In Oct 2017, we noticed "seam separation" on one of the seat cushions, checked our plan, called and then filed a claim. We received confirmation that the claim was filed, but never heard from...
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1.2
I didn't like
  • Lack of communication
  • Warranty and loopholes
  • Failed to honor repair
#1132312
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Guardsman - Service agreement worthless

Complaint about rip and was told it was a defect in material not covered under agreement. Waited 25 minute for nothing Don’t ever buy service agreement
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Warranty
Website
#1128845
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