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They promise you everything and when you ask them to come and clean your couch for the first time due to pet stains. They give you so many excuses such as the stains were built up (WHAT?), you have to clean the couch yourself before they would come and clean the new...
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1.0
I liked
  • Very dissatisfied
I didn't like
  • Warranty is too complicated and misleading
  • Policies that do not protect customer
  • Did not honor the service i purchased
#1072813
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bought a $500 leather recliner from ashleys furniture and bought the fully covered protection plan since I had a dog and a 1 year old.. got the elite coverage plan and so when my leather recliner started to peel and my 1 year old and nephew ripped up all the leather...
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1.6
I didn't like
  • Poor protection policy
  • Incredibly slow service
  • How long i had to wait for a no then call in for explaination
#1071184
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Salesman said covered EVERYTHING. Reality is that Gaurdsman does not cover tear a seams. Bastards. I got like a $6k leather sofa at basset in 2015 and they pushed this warranty that cost like $1,000. So crazy *** ridiculous they weasel out of like everything what is...
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#1069460
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Guardsman Customer Care Review

Guardsman
#1004461
1.2
Details
DONT WASTE YOUR MONEY. they will not cover anything and have the worst customer service. Very disapointed
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Guardsman Claim Review

Guardsman
#1001609
1.0
Details
Don't bother to buy the furniture warranty. They denied my claim without looking at my furniture. Keep your money to yourself.
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Guardsman Claim Review

Guardsman
#967176
1.0
Details
Total SCAM! Paid for this service and claim denied because it was submitted a couple of days late. I explained it was late because I was in the hospital having a baby and they still denied it. What a waste of money. Do not buy this!!!!
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Couch Repair Estimate Review

Guardsman
#966925
1.8
Details
Guardsman, Good technitions poor customer service. GM over charged me for the job, still trying to get my money back. 10 phone calls and promises all will be fixed ,2 months Now! They also kept trying to up the estimate the first tech gave me by telling me other techs estimates. I finally told them i wanted the first quote and that tech. DO NOT USE THIS COMPANY!!!
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I purchased a leather sofa set from Hurwitz Mintz in New Orleans in 2014. In 2016, I noticed that the leather was peeling on the love seat. I contacted Guardsman regarding the repairs. They NEVER responded to my written correspondence. After 4 months, I called and...
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Anonymous
Michelle

ASHLEYS, KANES, HAVERTYS, HUDSONS, BAERS sells the Rip Off Guardsman protection plans but will not stand by their customers when Guardsman refuses to fix or replace the item. ...

#1065499
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Sears Canada convinced us to purchase the protection plan through guardsman because sears said for an expensive sofa Guardsman will cover stains structure anything that goes wrong with sofa. We purchased and after 3 years we contacted Guardsman about stains on sofa and...
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1.0
#1065094
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This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was...
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1.9
I liked
  • Some staff members
  • Some of the staff
#1052036
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If you're lucky you read the reviews first and decided NOT to purchase the warranty, if not I'm sorry but you got screwed. So much is covered, and so much is not. The best advise I can give you is to make sure to use the right language before submitting a claim. Do not...
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1.0
#1051107
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Ashley's furniture is covered by guardsman beware they lie to you
Ashley's furniture is covered by guardsman beware they lie to you
When I bought the furniture it was covered by everything stains and rips burns . They have declined to fix anything because it is not covered and I bought the insurance for a lot and they can't even fix 1 out of 4 pieces of furniture. They send out a technician to fix...
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Anonymous
Anonymous

I'm dealing with the same thing. They are liars and their reps are disgustingly rude.

Anonymous
Anonymous

Write to your attorney general in your state. They will look into it. Good luck

1.0
#1043957
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We purchased 4 warranties with this "company" prior to filing a claim with them. 4 claims, 4 denials. After the first denial, I read the policy closely prior to filing the other 3 claims. Strangely enough, they found a way to deny the claims even though clearly...
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1.0
I didn't like
  • That i spent money on this product
#1042562
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I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
The plan states animals bodily fluids are covered. When we put in a claim, they twisted things & said wear doesn't count. Our couch is only 2 yrs. old and purchased for $1350. It should last longer than that for the money spent. We actually bought two couches. Only one...
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Anonymous
Anonymous

Deb that's color loss due to wear not a wet licking from your dog

1.6
#1040942
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