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We purchased a living room set two years ago and we were happy with it. One concern we had when purchasing was damage from animals as we have 2 large (and very friendly) dogs. The sales associate convinced us to go with a lovely leather set. We, of course knew it...
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#1094924
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Because I was purchasing a big ticket item I thought it would be smart to purchase insurance. But I totally got scammed. After less than 4 years of owning my living room furniture ( which by the way was rarely sat on) The material began to crack and tear, the dinning...
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#1094504
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At this point, I am ready to file a class action lawsuit. I will organize an attorney and start this process if anyone is interested. I have got the runaround for months. I filled out the necessary claim paperwork. Nobody contacted me. I waited the several weeks....
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Anonymous
Stephanie

Currently dealing with them right now, it has been over 4 weeks, and each time i am being told i have to wait 3-5 business days while it is under review. NOT HAPPY for the ext...

Anonymous
DJ

This just happened to me too. I'm extremely frustrated and angry. This "company" is a total scam!!!

1.6
Milton, England
#1094240
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Filed claim, serviceman called scheduled date and came with his son who acted like he was there to eyeball the interior of my home. That being said the electrical leather recliner sofa had rods poking out of cushions. They further damaged my leather sofa pulling all 3...
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1.0
Product
#1091178
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Guardsman - Do not purchase protection plan
Guardsman - Do not purchase protection plan
Guardsman - Do not purchase protection plan
Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the cushions of my accent chair. Guardsman reported that the damage was ineligible for service because the...
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Anonymous
Smitty

Burn marks or nail polish ? Same answer : service declined.Many years ago I swore off extended warranties and service plans. They benefit only the recipient of your money and...

1.0
I didn't like
  • Warranty misleading
  • Warranty is very limited
#1089298
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I cannot be more disgusted with the way that Guardsman does business. I purchased the insurance from Haverty's for my bedroom suit. I scratched the footboard with a laundry basket and submitted a claim on April 22. I thought that the process was cumbersome because of...
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1.0
I didn't like
  • Product
  • Horrible customer service
  • Policies that do not protect customer
#1087601
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Guardsman - Company will not stand by their warranty

They refuse to send out a technician, dating it's a stress tear. It's their way to get out of honoring the warranty.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Handling of the claim
#1086406
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Guardsman - HORRIBLE COMPANY
WONT LIVE UP TO THE WARRANTY RUDE CUSTOMER SERVICE THEY GIVE ONCE EXCUSE AFTER ANOTHER SO THAT THEY WONT HAVE TO COMPLY WITH THE WARRANTY I DONT EVER WRITE REVIEW, BUT FELT I NEEDED ON THIS ONE SO OTHER PEOPLE DONT GET SCAMMED. TERRIBLE!!!! IM REACHING OUT THE...
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#1085508
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Guardsman plans sold by local furniture retailers is a huge SCAM - Buyer Beware ! They are 3rd party maintenance plans that claim to be similar to an insurance policy if your furniture gets stained, damaged or breaks within the 5 year coverage period. Their...
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Anonymous
Joanneg65

We also purchased the Guardsman protection plan trusting our Havertys salesperson was looking out for our best interest. We soon found out how worthless the Guardsman protecti...

1.0
I didn't like
  • Dismissive person on the phone
  • Does not honor warranty
  • Guardsman plan is a scam
#1081988
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Guardsman - Denied claim - rip-off.
Guardsman - Denied claim - rip-off.
I bought dining table at Mor's furniture, bought 5 year elite protection plan. Plan stated that bubbling, chipping , peeling were covered items and when I sent them photographs they only replied by email that the damage was not covered. No reason, no explanation. I had...
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#1075470
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