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I filed a claim with Guardsman for fabric burn, they advised they would send a technician then decided they could not fix it but call for resolution. I did and after 30 minute wait was given option to get credit of cost of sofa at the store. Oh wait that store has...
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1.1
I didn't like
  • How long i had to wait for a no then call in for explaination
  • Guardsman plan is a scam
  • Lies about a refund
#1240024
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Filed a claim for my dining table that has a hidden leaf. Opened table to clean and when put back together the table will not lock. It's warped or the mechanism is broken. Guardsmen denied the claim and stated that due to stains/ wear and tear to the table top they are...
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Anonymous
andrethegiant

This scam of a company should be investigated every claim we submit is denied.Customer service are absolute ***

Anonymous
William

Which is it - warped or broken mechanism ? - there is a serious difference with potential product liability issues ... you mentioned stains as well ; cause ? --- photos would ...

1.0
#1228249
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Guardsman - Will never take a warranty out with this company again! Had

Had. Claim and sent paperwork in said they never received so i sent it back in and now they wil not fix or replace my furniture. This is a bogus company would not buy anything from them they do not hold up to there contracts
1.0
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Warranty
#1227081
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we were told that if you did not make a claim in the 5 years, they would return $150 of the cost. So, we held out and did not make a claim. When we called them, or should i say, after 4 calls of 20 minutes on hold each time, someone finally answered. No voicemail. They...
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1.0
I didn't like
  • Lies about a refund
#1226544
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Guardsman - They suck

I usually do not buy warrantys for this very reason. they throw every obstacle in your path to not live up to their agreement
#1224264
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Purchased warranty on $10k worth of furniture less than a year ago. Denied claim due to 'length of time of claim versus when damage occurred'. Damage occurred on March 1, 2018 and claim was submitted March 14, 2018. Email stating the denial said to call if you wanted...
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Anonymous
Richard Knowles

Furniture companies receive a big commision when their salespeople sell Guardsman insurance plans. Our salesperson said they get written up and their job is on the line if the...

OvercookedStellersSeaCow
OvercookedStellersSeaCow

will not use these scammers

#1222750
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We had this protection for furniture we owned years ago and the service was great. HOWEVER, just bought new furniture June 2017 and purchased the Gold plan; what a joke! Had a spot on the cushion of one chair--took the tech several weeks (and lots of phone calls from...
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1.4
#1222486
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noticed damaged on my sofa and really was not sure how it was done/ when I filled out the form to claim I put what i thought happened. but i do have 6 grandkids not here all the time but have visited in the last couple years. i just dont know . Anyway i filed claim and...
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Anonymous
Linda

they seem a little deceiving

#1217984
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I have been trying to months to get our throw pillows sewn and the broken leg of our ottoman repaired. I submitted all appropriate paperwork, I have made phone calls after phone calls and each time its at least a 30minute wait on hold. They trasfered me to another...
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1.6
#1217516
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I filed a claim with them on a chair in which the frame broke. After two weeks of not hearing from anyone I called to follow up and was told a technician was scheduled -again I had not heard from anyone. They also had the wrong chair listed (I have bought multiple...
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1.0
#1205677
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