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Ashley's furniture is covered by guardsman beware they lie to you
Ashley's furniture is covered by guardsman beware they lie to you
When I bought the furniture it was covered by everything stains and rips burns . They have declined to fix anything because it is not covered and I bought the insurance for a lot and they can't even fix 1 out of 4 pieces of furniture. They send out a technician to fix...
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Anonymous
Anonymous

I'm dealing with the same thing. They are liars and their reps are disgustingly rude.

Anonymous
Anonymous

Write to your attorney general in your state. They will look into it. Good luck

1.0
#1043957
Reply to reviews
We purchased 4 warranties with this "company" prior to filing a claim with them. 4 claims, 4 denials. After the first denial, I read the policy closely prior to filing the other 3 claims. Strangely enough, they found a way to deny the claims even though clearly...
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1.0
I didn't like
  • That i spent money on this product
#1042562
Reply to reviews
I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
The plan states animals bodily fluids are covered. When we put in a claim, they twisted things & said wear doesn't count. Our couch is only 2 yrs. old and purchased for $1350. It should last longer than that for the money spent. We actually bought two couches. Only one...
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Anonymous
Anonymous

Deb that's color loss due to wear not a wet licking from your dog

1.6
#1040942
Reply to reviews

Guardsman Claim Review

Guardsman
#1001609
1.0
Details
Don't bother to buy the furniture warranty. They denied my claim without looking at my furniture. Keep your money to yourself.
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Guardsman Claim Review

Guardsman
#967176
1.0
Details
Total SCAM! Paid for this service and claim denied because it was submitted a couple of days late. I explained it was late because I was in the hospital having a baby and they still denied it. What a waste of money. Do not buy this!!!!
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Couch Repair Estimate Review

Guardsman
#966925
1.8
Details
Guardsman, Good technitions poor customer service. GM over charged me for the job, still trying to get my money back. 10 phone calls and promises all will be fixed ,2 months Now! They also kept trying to up the estimate the first tech gave me by telling me other techs estimates. I finally told them i wanted the first quote and that tech. DO NOT USE THIS COMPANY!!!
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Short Review on November 22, 2016

Guardsman
#959619
1.0
Details
This company sucks. They don't honor the service contract you pay for if you don't contact them within an arbitrary time period after your furniture breaks. They are so annoying on the phone you want to reach through the line and strangle them.
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Total waste of money. They automatically make it impossible to submit a claim saying they haven't received it, even though I sent it to them, twice, they do not answer the phon, I've spent over 45 minutes on hold (on several separate occasions) waiting for "customer...
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1.0
I didn't like
  • Overall hated it
#1036830
Reply to reviews
So, I purchased the 5 year plan from Guardsman that was suggested by the salesman stating that they cover everything for my furniture that I purchased from the Ashley's Furniture Home Store in Yorba Linda. 4 years later I ran into two issues in the same day and I was...
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1.0
#1035852
Reply to reviews
We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa (which I was able to wash) but they cleaned and sanitized the blend down cushion. Our dog (same night) got sick on our cream sectional (chaise and...
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4.5
#1035531
Reply to reviews
FILED A CLAIM GOT DENIED I CALLED WITHIN THE TIME REQUIRED & MAILED IN PAPER WORK TWICE, FINALLY THE THIRD TIME I CALLED THEY SAID THEY NEVER GOT ANYTHING SO I FILED A CLAIM AGAIN. THEN GOT DENIED STATING I DIDN'T DO IT WITH IN TIME LIMIT. REALLY. DON'T BUY...
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#1025208
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Guardsman furniture protection plan was offered at Mealy's Furniture in Bensalem PA . I currently have a 5 year warranty. To my understanding, Mealys no longer uses them, due to being taken over by another company, but stil using Mealys name. I have been on hold 6...
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Anonymous
Anonymous

Get your local TV station involved.

1.0
#1019298
Reply to reviews
I bought a real leather sectional from haverty's (won't buy from them again) they talked me into the guardsman gold plan which II bought (5 year plan) I bought the sectional 4/2014 I called them and reported the color was coming off the sectional and the chaise was not...
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1.0
#1019190
Reply to reviews
Paid $300 for a 5 year plan that was supposed to cover everything. I had the internal back separate on my coach causing my cushion to fall down. NOT COVERED!!?? However it states it is clearly covered in the brochure. However since I originally could not see what...
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1.0
#1017377
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