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Guardsman review: Repairs measured in MONTHS

1.0
Details
Purchased expensive power leather furniture by flexsteel. Unfortunately, purchased extended warranty (Guardsman) with furniture. My recliner footrest is stuck in the fully out position.It took about 3 weeks in the queue for a tech to come out. He identified the problem as a broken power wire inside the motor. Naturally, he did not have a replacement motor so, back in the queue, for them to order the motor. Eight days later the motor is ordered. The lead time for the motor is 4-8 weeks. It will be shipped to me. Then I call when I receive it. And, (Wait for it)… back in the queue for another technician. Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call.
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Review
#1712608 Review #1712608 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Cons
  • Lenghty delay in repairs
Reason of review
Warranty issue
Preferred solution
A timely repair of my recliner
Tags
  • Guardsman insurance
1.0
Details
1) I purchased the Gold Complete policy in 2016 when I purchased by Bassett sectional sofa. I am single, have no children and take very good care of my furniture, but a seam separated recently on one of my cushions, so I filed a claim for a seam separation. 2)...
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2 comments
Machele
#1774547

Not only should you never buy a protection plan from Guardsman again, but you might seriously reconsider buying these things on anything you buy in the future. You are better-off in just banking the money for when you actually need to just replace an item.

These companies are in the business to make money, not throw it away on customers who want free repairs, etc.

Everyone involved in your product purchase, eg., the store, salesman, the protection company get a piece of the money you pay for the plan. Now you know.

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Review
#1703278 Review #1703278 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Cons
  • Did not honor warranty
Reason of review
Poor customer service
Loss
$199
Preferred solution
Cover the repair of the seam separation
Tags
  • Guardsman - Ripoff
  • Terrible Customer Care

Guardsman review: Don’t waste ur money

1.0
Details
Bought a reclining electric chair with the usb charger on the side and the inside piece broke so I called to make a repair and they said it’s not covered due to it specifically not stating the usb. This co is a f’in rip off!!!!!! I wouldn’t even give them 1star but had to put something.
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Review
#1702219 Review #1702219 is a subjective opinion of poster.
Product
Guardsman Furniture Professionals Protection Plan
Cons
  • Guardsman plan is a scam
Reason of review
Warranty issue

Guardsman review in Mckinney, Texas: Absolute ripoff

1.0
Details
Had numerous things wrong with my 1 year old couch and they blamed everything including the stains on the manufacturer. This included a broken spring, seams coming apart on cushions, feathers coming out about a cup per week, and 2 stains.
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Review
#1700639 Review #1700639 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised
Loss
$4
Preferred solution
Replace at this point

Guardsman review: Stated coverage items not covered. Complete fraud

1.0
Details
Purchased $3000 couch from Haverty’s and Guardsman Gold furniture protection plan. Two couch cushions ripped so claim was filed. Despite policy claiming to cover rips and punctures rip was not covered. Buyer beware as Guardsman plans are a complete fraud.
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Review
#1700314 Review #1700314 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Coverage Is a scam
Loss
$3000
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Oct 14

warranty company is located @ PO Box 88010 Grand Rapids Mi. 49518

Original review posted by user Oct 14

my husband called and requested to have someone come to our home and check our furniture for bad workmanship. we paid a lot of money for the living room set we bought and it is literally falling apart by...
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Review
#1679896 Review #1679896 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Pros
  • Only want to receive money
Cons
  • Selling defective merchandise
Reason of review
Warranty issue
Loss
$137134
Preferred solution
replace living room sofa or replace whole set

Guardsman review in Topeka, Kansas: Very poor

1.0
Details
Do not buy coverage on any furniture. They will do everything in their power to deny claim.
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Review
#1673618 Review #1673618 is a subjective opinion of poster.
Product
Table

Guardsman review in Manchester, Connecticut: Worst customer service

1.0
Details
I bought really expensive table with Guardsman protection , after a month I see powdery white substance on the table and I called Guardsman, they took a 2 weeks to approve my claim and then another 2 weeks for there contractor to come out . Unfortunately the contractor stayed for 2minutes tried to clean the table with some kind of liquid but the it did not work. He said he cannot help and he left .. It's been 2 weeks since I'm following up with Guardsman customer service. There customer service is so bad, after waiting for an hr to talk to a person they hang up and put me back into the queue for indefinite time. This is one of the worst experiences I ever had. I hope to go back to the place I bought this useless warranty and refund my money. Really Bad...
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Review
#1656624 Review #1656624 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality

Guardsman review: Poor customer service and follow up

1.0
Details
After providing and completing a detailed claim form online as requested, I still had to call them to en-suite about the status of my claim. The people answering the call are more glorified automated service with a standard response. Advice to anyone who things are making a wise choice by taking a protection plan. We did we purchased through Nebraska and we never expected for this this poor service. It is best that you can get your work done if you search some DIY approach to fix your furniture issues rather than printing this poor business ethic. Hope this review is read and noticed by customer or operation or leadership team at Gaurdsman so there can be a change for good. For now you do not stand by your name of your company. Truly disappointed
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Review
#1656350 Review #1656350 is a subjective opinion of poster.
Product
Guardsman Furniture Professionals Protection Plan
Cons
  • Worst decision ever made when purchasing plans

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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1.0
Details
I am very dissapointed with the information that was given by Haverty in Dallas Texas I was told guardsman protection is the best.ut gies with you I asked them several times will it cover outside US in Canada where i am from They assured absolutely i even asked what...
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Review
#1636333 Review #1636333 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Pros
  • Great if in that place
Cons
  • Not reliable you never get a call even if they sau
Reason of review
Problems with payment
Preferred solution
Full refund