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Guardsman - Worst company EVER
Guardsman - Worst company EVER
Guardsman - Worst company EVER
Purchased a 5 yr protection plan though Ashley Furniture for my kitchen table and chairs. After 3 years the chairs screws were literally falling out of the chair. So I call the number to file the claim. They send me a bunch of sheets to fill out. Then they call to...
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Anonymous
Jeff

Should have told them you had a party and things got wild. Guardsman works when you read the plan and use their lingo. Don’t give them more information than briefly saying it ...

Anonymous
Durpa

Yup it’s normal. Easy fix though. Gorilla glue makes a good wood glue. Take a screw out and smear some glue on it and put it back in. Problem solved. And please don’t pull tha...

#1281067
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I bought the Guardsman Gold 5 year Plan from Haverty's in North Carolina. I lived there for only 2 years and moved to Florida. One time they came out to repair chips and scratches in my Desk. I just filed another claim for chips and scratches in my Desk and they...
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#1331182
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The salesman at the furniture store sells you that it will cover everything. Totally not true. In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all...
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Anonymous
Harriet

Havertys furniture is the same. Made in China crap. No wonder their sales staff pressure sells the Guardsman plan. Total wadte of money. Consumer Beware! Check out the bad rev...

#1283639
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Purchased the plan and was told it covered all damage when my leather couch. My couch started peeling and it was not covered. I called to find out why and the customer service rep was very rude and told me it was only for accidental damage so I joked around and said ok...
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1.0
#1319411
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My warranty was supposed to cover all spills, I spilled a simple cup of coffee on my sectional. They refused to help because, and I quote, “ there is general wear and tear, therefore you do not qualify.” Mean while I have had it for two years and the first time I...
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1.3
#1314441
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I bought a sofa , wing back chair and rocker chair had them all protected and it's like the material attaches to spills and stains it suppose to be able to be wiped off. JOKE I called them filed a claim waited so long no response I called them said they never received...
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#1303556
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Guardsman - Worst company ever

Do not buy it. They make up excuses all the time. Waste of money. Not worth it
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Bon Air, Virginia
#1316894
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I made a view service claims and only one went through. The stains they couldn't clean. The rips they couldn't repair. My entertainment center they wouldn't even replace the fireplace that is attached to my entertainment center. I bought all this insurance because of...
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1.0
I didn't like
  • Worst decision ever made when purchasing plans
  • Warranty
#1297156
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I’ve been dealing with Guardsman since the beginning of the 2018 year. When I called initially they stated they were backed up due to holidays when I submitted my claim. I waited no response. I reached back they're said backed up and they’ll get back to me. (They never...
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1.0
#1267646
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Do NOT buy a Guardsman protection plan. It is the worst protection plan I have ever had. I would rather go through SquareTrade or something for a protection plan. My mom who suffers from extreme arthritis and osteoporosis has a lift chair from this store, and so we...
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1.1
#1245355
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