We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...Read more
DO NOT BUY THEIR PLANS! HORRIBLE COMPANY! HORRIBLE COUSTOMER SERVICE! It's in caps because that's how horrible my both experiences were with them. Usually I don't write reviews for companies but this one was so bad that it cringes to my skin. So we purchased two...Read more
I didn't like
- Rude and unrealistic time requirements
- Did not honor the service i purchased
Purchased a 5 yr protection plan though Ashley Furniture for my kitchen table and chairs. After 3 years the chairs screws were literally falling out of the chair. So I call the number to file the claim. They send me a bunch of sheets to fill out. Then they call to...Read more
I bought the Guardsman Gold 5 year Plan from Haverty's in North Carolina. I lived there for only 2 years and moved to Florida. One time they came out to repair chips and scratches in my Desk. I just filed another claim for chips and scratches in my Desk and they...Read more
RUN AWAY FROM GUARDSMAN!!!
I have had the couch for 3 1/2 years. They did Nied my very first claim! It is definitely a scam. BBB need to shut them down! Horrible service! Managers will not call me back.
This company misrepresents its coverage. They fall back on "You need to read what's covered and what isn't." Makeup stains apparently aren't covered (unless it's nail polish), since it is not EXPLICITLY listed under coverage. They were happy to take my $200 and they...Read more
I didn't like
- Unwilling to resolve issue
- Warranty misleading
Bottom line is they cover nothing. Would not even deal with a simple stain caused by someone sitting the the loveseat with a wet bathing suit. What a waist of money! The furniture store that suggested them should be embarrassed. Don't do it. We did everything they...Read more
The salesman at the furniture store sells you that it will cover everything. Totally not true. In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all...Read more
Purchased the plan and was told it covered all damage when my leather couch. My couch started peeling and it was not covered. I called to find out why and the customer service rep was very rude and told me it was only for accidental damage so I joked around and said ok...Read more
My warranty was supposed to cover all spills, I spilled a simple cup of coffee on my sectional. They refused to help because, and I quote, “ there is general wear and tear, therefore you do not qualify.” Mean while I have had it for two years and the first time I...Read more
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