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1.0
Details
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...
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Review
#1362056 Review #1362056 is a subjective opinion of poster.
Service
Guardsman Claim
Guardsman review - Worst company EVER
Guardsman review - Worst company EVER
Guardsman review - Worst company EVER
Purchased a 5 yr protection plan though Ashley Furniture for my kitchen table and chairs. After 3 years the chairs screws were literally falling out of the chair. So I call the number to file the claim. They send me a bunch of sheets to fill out. Then they call to...
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2 comments
Anonymous
#1510575

Should have told them you had a party and things got wild. Guardsman works when you read the plan and use their lingo.

Don’t give them more information than briefly saying it was accidently broken during the oarty this past weekend. You will be happy with your new replacement. We followed the store managers instructions to a T and it worked like a charm.

Guardsman is like dealing with crooked lawyers. Have to read their fine print and read between the lines.

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Review
#1281067 Review #1281067 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Order processing issue
1.0
Details
Guardsman review - Will NOT honor warranty
We purchased an electric reclining sofa from NFM in Kansas City. We purchased the guardsman warranty for 5 years. The back of the sofa began to pucker really badly & we contacted guardsman, told them what had happened & then, printed their paperwork & filed a claim....
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Review
#1157935 Review #1157935 is a subjective opinion of poster.

Guardsman review: Thievery Fraud Racket

Guardsman review - Thievery Fraud Racket
Guardsman review - Thievery Fraud Racket
Guardsman review - Thievery Fraud Racket
Guardsman review - Thievery Fraud Racket
Have gotten the same run around that other people on here are experiencing and complaining about. I don't know how these people sleep at night. What a racket they are just stealing your money. Evidentially they have different definitions of words than I do. We had material running from the piping at the cushion seam. They proceeded to tell me that wasn't a seam and the runs in the cushion were not covered. It has taken a month just to get a someone out to look at the cushion. He was at my residence for about three minutes took the same pictures I had taken and forwarded them to Guardsman. Two weeks later no call from Guardsman so I called them. That is when I was told the defects would not be covered. How this company is still in business is beyond me. What a slime ball company. People who work for them must be a special kind of *** bags. BUYER BEWARE - DO NOT DO BUSSINESS WITH THIS COMPANY.
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Review
#1147449 Review #1147449 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Poor customer service
1.0
Details
Guardsman review - Lying, Cheating, Thieves
We purchased a table and chair from Ashley Furniture on 01/02/2016 with the Guardsman protection plan. We submitted for the first time a damaged request and are getting the runaround. Forms and pictures were sent after weeks of asking for assistance. The only contact...
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Review
#1133536 Review #1133536 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Failed to honor repair
  • Denial from an email you cannot respond to
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • ashley furniture reviews
1.2
Details
Guardsman review - Seam separation versus stress tear
We purchased the 5 year Gold plan in Dec 2015 to cover a sectional sofa. In Oct 2017, we noticed "seam separation" on one of the seat cushions, checked our plan, called and then filed a claim. We received confirmation that the claim was filed, but never heard from...
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1 comment
Deaira
#1737121

Same here. They suck.

Review
#1132312 Review #1132312 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Cons
  • Failed to honor repair
  • Lack of communication
  • Warranty and loopholes
Reason of review
not fulfilling product purchased
Loss
$350
Preferred solution
Full refund
1.0
Details
Guardsman review - The worst shopping experience of my life
I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan. Without even seeing my furniture they said they do not cover it although they are more...
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3 comments
Vittorio
#1758280

Absolute garbage customer service. It’s been 2 weeks since I’ve submitted my claim to Guardsman. Customer service is rude, and they avoid at all costs sending anyone to clean the furniture.

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Review
#1104732 Review #1104732 is a subjective opinion of poster.
Product
Guardsman Leather Furniture Protection Plan
Cons
  • When i was sold the warranty covered all damage for 5 yeats
Reason of review
Warranty issue
Loss
$1400
Preferred solution
Full refund
Tags
  • The Damage
1.0
Details
Guardsman review - Do not purchase protection plan
Guardsman review - Do not purchase protection plan
Guardsman review - Do not purchase protection plan
Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the cushions of my accent chair. Guardsman reported that the damage was ineligible for service because the...
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4 comments
Anonymous
#1444717

Havertys also sells this Guardsman Insurance protection scamming customers. We never buy the Guardsman insurace.

We had to change to a different salesperson at Havertys since our initial saleslady was more intent on getting us to buy thier guardsman plan than the furniture.

We are in our 70’s . We know you lost the commission on our sale but you should not pressure sell a 3rd company product to lose your customers who are ready to purchase.

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Featured
Review
#1089298 Review #1089298 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Warranty is very limited
  • Warranty misleading
Reason of review
Warranty issue
Loss
$660
Preferred solution
Let the company propose a solution
Tags
  • Guardsman - Ripoff
  • Ripe-off
  • Guardsman Ripoff

Guardsman review: HORRIBLE COMPANY

Guardsman review - HORRIBLE COMPANY
WONT LIVE UP TO THE WARRANTY RUDE CUSTOMER SERVICE THEY GIVE ONCE EXCUSE AFTER ANOTHER SO THAT THEY WONT HAVE TO COMPLY WITH THE WARRANTY I DONT EVER WRITE REVIEW, BUT FELT I NEEDED ON THIS ONE SO OTHER PEOPLE DONT GET SCAMMED. TERRIBLE!!!! IM REACHING OUT THE FURNITURE STORE IN HOPES THEY CAN HELP ME MY LESS THAN 3 YEAR OLD QUEEN SOFA BED FRAME THE WOOD CRACKED WAS TOLD THE REQUIRED REPORTING TIMEFRAME WAS NOT MEET WHAT KIND OF *** IS THAT TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE
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Review
#1085508 Review #1085508 is a subjective opinion of poster.
Product
Guardsman Sofa Warranty
Reason of review
Warranty issue

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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Guardsman review - Denied claim - rip-off.
Guardsman review - Denied claim - rip-off.
I bought dining table at Mor's furniture, bought 5 year elite protection plan. Plan stated that bubbling, chipping , peeling were covered items and when I sent them photographs they only replied by email that the damage was not covered. No reason, no explanation. I had...
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Review
#1075470 Review #1075470 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Poor customer service
Preferred solution
Full refund