Guardsman Reviews and Complaints
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Customers don't like
- Horrible customer service
- Unwilling to resolve issue
- Misrepresents coverage
Customers like
- Very dissatisfied
- Some of the staff
- Quick response
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11-30-18 Never ever buy one of their warranties. We bought $5,000 couches from Mor furniture and was told that almost everything was covered. On morning we found something on the coaches and my wife cleaned it with leather cleaner and whatever was on the couches came...
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Company wrote 0 public responses to the review from Nov 30.
Product
We bought an expensive sofa and love seat in 2017. I discovered on the sofa, underneath the seat cushion, there was a puncture holes as well as a tear. I contacted Guardsman and they advised that I had 30 days to mail in the completed form, that they would email me,...
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Company wrote 0 private or public responses to the review from Nov 17.
I didn't like
- Does not honor warranty
- Does not honor warrenty
This company allows consumers to purchase their plans under false pretenses. Furniture stores sell these policies as ones that cover all damage - including wear & tear, seams and accidents. We trust the stores and then later find out Guardsman doesn't cover issues that...
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Company wrote 0 private or public responses to the review from Nov 14.
The is the worst warranty i ever had. You do most the work you have to fill out all this information. I received an email it was not covered. So i called the young woman i spoke to said because the don't cover cracks on leather. That is not what i wrote it in for . I...
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Company wrote 0 public responses to the review from Oct 25.
This company misrepresents its coverage. They fall back on "You need to read what's covered and what isn't." Makeup stains apparently aren't covered (unless it's nail polish), since it is not EXPLICITLY listed under coverage. They were happy to take my $200 and they...
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Company wrote 0 public responses to the review from Oct 16.
I didn't like
- Warranty misleading
- Unwilling to resolve issue
We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...
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Company wrote 0 private or public responses to the review from Sep 21.
RUN AWAY FROM GUARDSMAN!!!
I have had the couch for 3 1/2 years. They did Nied my very first claim! It is definitely a scam. BBB need to shut them down! Horrible service! Managers will not call me back.
Company wrote 0 private or public responses to the review from Sep 18.
Bottom line is they cover nothing. Would not even deal with a simple stain caused by someone sitting the the loveseat with a wet bathing suit. What a waist of money! The furniture store that suggested them should be embarrassed. Don't do it. We did everything they...
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Company wrote 0 public responses to the review from Sep 10.
Product
DO NOT BUY THEIR PLANS! HORRIBLE COMPANY! HORRIBLE COUSTOMER SERVICE! It's in caps because that's how horrible my both experiences were with them. Usually I don't write reviews for companies but this one was so bad that it cringes to my skin. So we purchased two...
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Company wrote 0 private or public responses to the review from Aug 31.
Anonymous
I agree
h.kitchener
When will consumers learn to NOT pay money for all those extra warranties, etc. for just about everything? If you really spent $1500 just on the Guardsman policy, you were sca...
I didn't like
- No customer service
- Rude and unrealistic time requirements
- Did not honor the service i purchased
Similar to Guardsman
I bought the Guardsman Gold 5 year Plan from Haverty's in North Carolina. I lived there for only 2 years and moved to Florida. One time they came out to repair chips and scratches in my Desk. I just filed another claim for chips and scratches in my Desk and they...
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Company wrote 0 private or public responses to the review from Aug 16.
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Stores, like furniture stores and many others sell these "extended warranty" or "protection" plans because both the store and the warranty company make money. Most are not wor...