Guardsman

We purchased a reclining Ashley couch with a power reclining module. The store we purchased the couch from included a free Guardsman Furniture Care Warranty.

I have the store receipt and the original copy of the Guardsman warranty that was issued. A year after we purchased, one of the controllers that operates the comfort features failed. Unfortunately, the store went out of business, but that has no bearing on the warranty. Needless to say, after many calls and emails, Guardsman refused to cover our issue.

In fact, this is the email response from Guardsman... 'Good afternoon, we apologize for the frustration; however, it is clearly stated within the plan that when your retailer closes, we will offer a refund for the listed price of the plan. Since your invoice does not show a price paid for the plan, we are unable to refund you for the plan. We understand the frustration; however, we are unable to expedite the process.

Our retailer relations team is attempting to reach out to your retailer to confirm closure or if they are able to order the parts needed. However, as previously stated, if your retailer has closed, we will be unable to repair or replace the furniture. Gabriel Resolution Account Specialist.

So you might as well wipe your floor with a Guardsman warranty. A shady company at best.

I purchased a Guardsman Protection Plan under the impressionbased on the brochure and sales materials providedthat it would cover common fabric issues such as cuts, punctures, tears, and shredding. When my outdoor furniture began to fray and shred, I filed a claim expecting coverage.

Not only was my claim denied, but Guardsmans explanation lacked transparency and referenced vague policy language that I was never provided at the time of purchase.

The only document I received was a promotional brochure that strongly implied this type of damage would be covered.

When I asked for clarification, I received a canned response referencing exclusions under section 7 of a plan Ive never seen. No full policy document was offered upfront, and there was no effort to provide a clear explanation or a way to appeal the decision.

This feels like a bait-and-switch. Consumers deserve to know what theyre actually buyingnot be handed vague documents and then denied coverage for the very issues they were told would be protected.

I do not recommend purchasing a Guardsman protection plan unless you are provided the full legal policy up front and review every line of fine print. This experience has been frustrating, misleading, and a complete waste of time.Misleading Protection Plan and Poor Claim Handling

Ipurchased a Guardsman Protection Plan under the impressionbased on the brochure and sales materials providedthat it would cover common fabric issues such as cuts, punctures, tears, and shredding.

When my outdoor furniture began to fray and shred, I filed a claim expecting coverage.

Not only was my claim denied, but Guardsmans explanation lacked transparency and referenced vague policy language that I was never provided at the time of purchase. The only document I received was a promotional brochure that strongly implied this type of damage would be covered.

When I asked for clarification, I received a canned response referencing exclusions under section 7 of a plan Ive never seen. No full policy document was offered upfront, and there was no effort to provide a clear explanation or a way to appeal the decision.

This feels like a bait-and-switch.

Consumers deserve to know what theyre actually buyingnot be handed vague documents and then denied coverage for the very issues they were told would be protected.

I do not recommend purchasing a Guardsman protection plan unless you are provided the full legal policy up front and review every line of fine print. This experience has been frustrating, misleading, and a complete waste of time.

Spent thousands of dollars on furniture and added the Guardsman protection which Northeast Ohio Factory Direct claim will cover everything. Its an absolute waste of money as the item will clearly show as covered in the protection plan however Guardsman just send an email stating denied.

Save your money and do not purchase the Guardsman protection plan as its all based on the fact that you will never use it.

ALSO- Tell the salesman who is pushing to buy the "Guaranteed protection for stains, rips, tears, etc" that he is full of crap! Now that I have spent probably 4 hours collecting all the pics, files, follow up emails, I get to start over and find new furniture!