Guardsman Reviews

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furniture protection plan claim plan protection service money warranty customer customer service
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Denial of claim

2.5
Guardsman - Denial of claim
Guardsman - Denial of claim
Guardsman - Denial of claim
I submitted claim due to my 3 year old grandson causing maybe 5 scratches and 2 punctures; this was an accident! It was not excessive (for a 3 year old); the denial is ridiculous! I called many times; i requested supervisors call me back and NO ONE called me; no wonder the reviews for your company are so BAD! What a waste of money.

User's recommendation: Dont waste your money!

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ID
#2191440 Review #2191440 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Warranty is a scam
  • Insulting
Loss
$800
Preferred solution
refund original price minus depreciation; in store credit at Ashley Furniture

Waiting 2weeks on clail form

1.0
Waiting 3wks on claim form have phoned with my details twice just need form posted out as soon as possible
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ID
#3060492 Review #3060492 is a subjective opinion of poster.
Location
Belfast, Northern Ireland
New Reviewer

1.0
I purchased a 7seater sectional from Connelly's Furniture and I called Guardsmen and Informed them that recliners release pull is broke and the motor of another one has gone out. They have all my info sent over from the company, they see I purchased the extended plan...
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ID
#3019087 Review #3019087 is a subjective opinion of poster.
Location
San Leandro, California

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Verified Reviewer New Reviewer

Couch still messed up

Guardsman - Couch still messed up
Someone came out to try and fix the couch but made it worse, meaning it is all the way on the floor and someone also supposed to have called me back but no one has
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ID
#3015867 Review #3015867 is a subjective opinion of poster.
Cons
  • Does not honor warrenty
Preferred solution
A new couch
New Reviewer

Very Displeased

1.1
Bought 5 year plan for a Recliner, from Haverty's Frame broke. Lift lever broke, contacted Guardsmen over 30 days ago still have not received a solution. I have called several times told they would get back with me AND STILL NOT HEARD A THING!!

User's recommendation: Don't waste your money.

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#2949465 Review #2949465 is a subjective opinion of poster.
Cons
  • Do not do what they say
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

1.0
Our experience is horrible. We bought furniture from Ethan Allen in Austin, Texas. They recommend buying the insurance because we had kids and it's was 20% of the total amount. A lot of money. We though "Peace of Mind", but I didn't do my homework like I usually do. We...
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1 comment
#2054236

"I didn't do my homework"... End of story

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0 0
ID
#2816818 Review #2816818 is a subjective opinion of poster.
Cons
  • Did not honor the service i purchased
  • Warranty is too complicated and misleading
  • Denied claim based on semantics
Loss
$2500
Preferred solution
Deliver product or service ordered

All is well now. My issue was that I had been waiting on a telephone call for more than 40 minutes and was suddenly disconnected eitout any notice.

4.4
All is well now. I called to follow-up on a warranty and was placed on hold for more than forty minutes, and without notice, I was disconnected.

User's recommendation: The company honors its warranty.

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#2816773 Review #2816773 is a subjective opinion of poster.
Location
Florence, South Carolina

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Verified Reviewer New Reviewer

Ridiculous customer service

1.8
Buy the plan and web site doesn't work so want complaint mailed. They actuall send you a no response email that says web site doesn't work Call support and they give you a number that I waited over an hour with no answer

User's recommendation: Don't waste your money.

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#2816552 Review #2816552 is a subjective opinion of poster.
Location
Melbourne, Florida

Does not cover anything under furniture protection plan

1.0
Never invest money in furniture protection plans. save that money for ur next purchase rather than giving it to this company.

User's recommendation: Never buy guardsman protection plan. It will not cover anything. Save that money instead for future furniture.

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#2790084 Review #2790084 is a subjective opinion of poster.

The name of this vendor

1.0
I am just very surprised with your name!! I wasnt a pissed customer and I felt insulted getting this email!!!!!!!
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#2784070 Review #2784070 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Petty rules/take the money and forget the consumer

1.0
The company claims did not get the claim in time and is denied. Still have a bed base that doesn't work. So don't ever get their protection plan, it's just throwing money away.

User's recommendation: RUN, RUN, RUN, don't get sucked in.

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ID
#2755808 Review #2755808 is a subjective opinion of poster.
Preferred solution
FIX my bed without their petty rules. They took our money and now that we need service, there is no service.
New Reviewer

About my claim

I never received my claim for that I need to sign. So what do I need to do to get that paper. Susan Smith
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ID
#2747967 Review #2747967 is a subjective opinion of poster.
Preferred solution
I never received the form to sign after I filed a claim

8 months and couch is still broken

My couch broke in December and I'm still waiting for it to be fixed. Technician came out in January and had Guardsman send a replacement part. 3 months later (April) the wrong part arrived. Technician came out and verified wrong part and re-submitted request to order the correct parts (bracket and motor). July 3rd, called for status and was told bracket was on order. Motor arrived but no word on the bracket the motor mounts to. Aug 5, called and waited 45 minutes for an operator but no one came on the line. This is by far the worst service I've ever received.

User's recommendation: Don't use Guardsman ever.

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#2743655 Review #2743655 is a subjective opinion of poster.
Location
Kansas City, Missouri
New Reviewer

1.0
I have two adjustable bed bases that were covered by Guardsman. Guardsman sent technicians repair my bases, but the technicians were incompetent. They did not repair my bases and as a bonus damaged my mattress. However, more important than Guardsmans incompetent...
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#2661393 Review #2661393 is a subjective opinion of poster.
Location
Monterey, California
Preferred solution
Let the company propose a solution

Terrible service...do not buy

1.0
Guardsman - Terrible service...do not buy
Guardsman - Terrible service...do not buy
Guardsman - Terrible service...do not buy
The explanation for denying my claim was straight *** I dont care about a time frame (3-4 month) before I reported; it was covid and no one was coming in my house to clean a couch. I am very disappointed in the gimmick protection plan you are running, but I promise your company will never see another dollar from me. This company is making millions on service plans to deny them because of time to report during covid

User's recommendation: Avoid the cost and fustration.

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ID
#2583484 Review #2583484 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Pros
  • Very dissatisfied
Cons
  • Misleading
  • Policies that do not protect customer
  • Failure to honor warranty
Preferred solution
Deliver product or service ordered
New Reviewer

Claim is not being honored

1.2
First requested claim in Jan. Or Feb. 2021. Cannot get repair for my recliner. They will not respond to your claim

User's recommendation: Do not purchase guardsman warranty.

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ID
#2510212 Review #2510212 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Cons
  • Service protection plan scam
Preferred solution
Full refund

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