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I bought a sofa , wing back chair and rocker chair had them all protected and it's like the material attaches to spills and stains it suppose to be able to be wiped off. JOKE I called them filed a claim waited so long no response I called them said they never received...
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#1303556
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Guardsman - Furniture

I purchased a warrenty and i have a small hole on a sofa cushion and they dont want to fix it this company is a big rip off
#1303134
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I made a view service claims and only one went through. The stains they couldn't clean. The rips they couldn't repair. My entertainment center they wouldn't even replace the fireplace that is attached to my entertainment center. I bought all this insurance because of...
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1.0
I didn't like
  • Warranty
  • Worst decision ever made when purchasing plans
#1297156
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The salesman at the furniture store sells you that it will cover everything. Totally not true. In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all...
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Anonymous
Harriet

Havertys furniture is the same. Made in China crap. No wonder their sales staff pressure sells the Guardsman plan. Total wadte of money. Consumer Beware! Check out the bad rev...

#1283639
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Guardsman - Worst company EVER
Guardsman - Worst company EVER
Guardsman - Worst company EVER
Purchased a 5 yr protection plan though Ashley Furniture for my kitchen table and chairs. After 3 years the chairs screws were literally falling out of the chair. So I call the number to file the claim. They send me a bunch of sheets to fill out. Then they call to...
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Anonymous
Jeff

Should have told them you had a party and things got wild. Guardsman works when you read the plan and use their lingo. Don’t give them more information than briefly saying it ...

Anonymous
Durpa

Yup it’s normal. Easy fix though. Gorilla glue makes a good wood glue. Take a screw out and smear some glue on it and put it back in. Problem solved. And please don’t pull tha...

#1281067
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TOTAL SCAM! Do not use their service protection plan. If something happens to your furniture they will use every excuse in the book to not cover it. Trust me, don't waste your money with them! I bought a gazebo from the Bay and since the roof was made from a canopy...
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1.0
I didn't like
  • Service protection plan scam
#1279860
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I was told when purchasing my furniture that Guardsman would repair or replace my furniture with no hassle. So far I've been denied replacement twice and have had less than acceptable repair. The repair company that was sent by Guardsman could not make a repair and I...
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1.0
I didn't like
  • Failed to honor repair
  • Warranty misleading
#1276404
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Same story as all of the others. I’m considering a class action suit. When the man told me that my claim would not be honored, I asked to have the payment I made to Guardsman refunded. He told me that the had no obligation to do so, because I live in Texas and acted...
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I didn't like
  • Insulting
#1269611
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I’ve been dealing with Guardsman since the beginning of the 2018 year. When I called initially they stated they were backed up due to holidays when I submitted my claim. I waited no response. I reached back they're said backed up and they’ll get back to me. (They never...
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1.0
#1267646
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Do NOT buy a Guardsman protection plan. It is the worst protection plan I have ever had. I would rather go through SquareTrade or something for a protection plan. My mom who suffers from extreme arthritis and osteoporosis has a lift chair from this store, and so we...
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1.1
#1245355
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