We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...Read more
RUN AWAY FROM GUARDSMAN!!!
I have had the couch for 3 1/2 years. They did Nied my very first claim! It is definitely a scam. BBB need to shut them down! Horrible service! Managers will not call me back.
Bottom line is they cover nothing. Would not even deal with a simple stain caused by someone sitting the the loveseat with a wet bathing suit. What a waist of money! The furniture store that suggested them should be embarrassed. Don't do it. We did everything they...Read more
DO NOT BUY THEIR PLANS! HORRIBLE COMPANY! HORRIBLE COUSTOMER SERVICE! It's in caps because that's how horrible my both experiences were with them. Usually I don't write reviews for companies but this one was so bad that it cringes to my skin. So we purchased two...Read more
I didn't like
- Misrepresents coverage
- Did not honor the service i purchased
I bought the Guardsman Gold 5 year Plan from Haverty's in North Carolina. I lived there for only 2 years and moved to Florida. One time they came out to repair chips and scratches in my Desk. I just filed another claim for chips and scratches in my Desk and they...Read more
Purchased the plan and was told it covered all damage when my leather couch. My couch started peeling and it was not covered. I called to find out why and the customer service rep was very rude and told me it was only for accidental damage so I joked around and said ok...Read more
Guardsman - Terrible! Dishonest company!
Customer service is impossible to reach, no response to emails, no communication until you contact the better business Bureau and they find a loop hole for every claim! Peace of mind in my furniture? %#/×$=*&! DONT BUY IT! ITS A SCAM!
Guardsman - Worst company ever
Do not buy it. They make up excuses all the time. Waste of money. Not worth it
Bon Air, Virginia
My warranty was supposed to cover all spills, I spilled a simple cup of coffee on my sectional. They refused to help because, and I quote, “ there is general wear and tear, therefore you do not qualify.” Mean while I have had it for two years and the first time I...Read more
Worst customer service experience ever!! @guardsmanfurniturepro Bought a sectional couch from Steinhafles 2.5 years ago with also a 5 year protection plan with Guardman filed a claim a couple weeks ago to get an email today saying they won’t cover anything. I called...Read more
Do you have something to say about Guardsman? What happened? What can we help you with?