Guardsman Reviews and Complaints
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ISSUES RESOLVED
621
TOTAL REVIEWS
$610K
CLAIMED LOSSES
$2.2K
AVG LOSS
73.3K
PAGE VIEWS
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Cons
- Horrible customer service
- Unwilling to resolve issue
- Misrepresents coverage
Pros
- Very dissatisfied
- Some of the staff
- Quick response
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- Latest review first
- Most helpful reviews first
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1) I purchased the Gold Complete policy in 2016 when I purchased by Bassett sectional sofa. I am single, have no children and take very good care of my furniture, but a seam separated recently on one of my cushions, so I filed a claim for a seam separation. 2)...
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Most Helpful
Review
Product
Guardsman Gold Complete Protection Plan
Cons
- Did not honor warranty
Reason of review
Poor customer service
Loss
$199
Preferred solution
Cover the repair of the seam separation
Tags
Guardsman - Repairs measured in MONTHS
Purchased expensive power leather furniture by flexsteel. Unfortunately, purchased extended warranty (Guardsman) with furniture. My recliner footrest is stuck in the fully out position.It took about 3 weeks in the queue for a tech to come out. He identified the problem as a broken power wire inside the motor. Naturally, he did not have a replacement motor so, back in the queue, for them to order the motor. Eight days later the motor is ordered. The lead time for the motor is 4-8 weeks. It will be shipped to me. Then I call when I receive it. And, (Wait for it)… back in the queue for another technician. Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call.
Review
Product
Guardsman Furniture Warranty
Cons
- Lenghty delay in repairs
Reason of review
Warranty issue
Preferred solution
A timely repair of my recliner
Tags
Guardsman - Don’t waste ur money
Bought a reclining electric chair with the usb charger on the side and the inside piece broke so I called to make a repair and they said it’s not covered due to it specifically not stating the usb. This co is a f’in rip off!!!!!! I wouldn’t even give them 1star but had to put something.
Review
Product
Guardsman Furniture Professionals Protection Plan
Cons
- Guardsman plan is a scam
Reason of review
Warranty issue
Guardsman in Mckinney, Texas - Absolute ripoff
Had numerous things wrong with my 1 year old couch and they blamed everything including the stains on the manufacturer. This included a broken spring, seams coming apart on cushions, feathers coming out about a cup per week, and 2 stains.
Review
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised
Loss
$4
Preferred solution
Replace at this point
Guardsman - Stated coverage items not covered. Complete fraud
Purchased $3000 couch from Haverty’s and Guardsman Gold furniture protection plan. Two couch cushions ripped so claim was filed. Despite policy claiming to cover rips and punctures rip was not covered. Buyer beware as Guardsman plans are a complete fraud.
Review
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Coverage Is a scam
Loss
$3000
Preferred solution
Let the company propose a solution
Update by user Oct 14
warranty company is located @ PO Box 88010 Grand Rapids Mi. 49518
Original review posted by user Oct 14
my husband called and requested to have someone come to our home and check our furniture for bad workmanship. we paid a lot of money for the living room set we bought and it is literally falling apart by...Review
Product
Ashley Furniture Chair
Pros
- Only want to receive money
Cons
- Selling defective merchandise
Reason of review
Warranty issue
Loss
$137134
Preferred solution
replace living room sofa or replace whole set
Guardsman in Topeka, Kansas - Very poor
Do not buy coverage on any furniture. They will do everything in their power to deny claim.
Review
Product
Table
Guardsman in Manchester, Connecticut - Worst customer service
I bought really expensive table with Guardsman protection , after a month I see powdery white substance on the table and I called Guardsman, they took a 2 weeks to approve my claim and then another 2 weeks for there contractor to come out . Unfortunately the contractor stayed for 2minutes tried to clean the table with some kind of liquid but the it did not work. He said he cannot help and he left .. It's been 2 weeks since I'm following up with Guardsman customer service. There customer service is so bad, after waiting for an hr to talk to a person they hang up and put me back into the queue for indefinite time. This is one of the worst experiences I ever had. I hope to go back to the place I bought this useless warranty and refund my money. Really Bad...
Review
Product
Guardsman Protection Plan
Reason of review
Bad quality
Guardsman - Poor customer service and follow up
After providing and completing a detailed claim form online as requested, I still had to call them to en-suite about the status of my claim. The people answering the call are more glorified automated service with a standard response. Advice to anyone who things are making a wise choice by taking a protection plan. We did we purchased through Nebraska and we never expected for this this poor service. It is best that you can get your work done if you search some DIY approach to fix your furniture issues rather than printing this poor business ethic. Hope this review is read and noticed by customer or operation or leadership team at Gaurdsman so there can be a change for good. For now you do not stand by your name of your company. Truly disappointed
Review
Product
Guardsman Furniture Professionals Protection Plan
Cons
- Worst decision ever made when purchasing plans
I am very dissapointed with the information that was given by Haverty in Dallas Texas I was told guardsman protection is the best.ut gies with you I asked them several times will it cover outside US in Canada where i am from They assured absolutely i even asked what...
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Review
Product
Guardsman Protection Plan
Pros
- Great if in that place
Cons
- Not reliable you never get a call even if they sau
Reason of review
Problems with payment
Preferred solution
Full refund
Guardsman - Guardman
I hate gurdmans insurance company also. I have a tear at the bottom right side front sofa chair. I called and filed a claim form. after 1 week they emailed me stating stress tears are not covered. WTF. I have a toddler when I bought my furniture I specifally stated to the sails lady I want insurance that will cover everything from top to bottom. her response was it will cover anything and everything. well now that I need them they refuse to fix my armchair. I extremely pissed of. I will be filling a coplaint to corporate office of guardmans and Nebraska furniture mart. this is a complete missling and fraud. the sales lady didn't mention anything to us about no stress tear, othwerwise I wouldn't have bought the furniture.
Review
Service
Guardsman Claim
Reason of review
Warranty issue
Loss
$375
Preferred solution
fix my furniture or i want a compelete refund of my insurance that i bought.
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Not only should you never buy a protection plan from Guardsman again, but you might seriously reconsider buying these things on anything you buy in the future. You are better-off in just banking the money for when you actually need to just replace an item.
These companies are in the business to make money, not throw it away on customers who want free repairs, etc.
Everyone involved in your product purchase, eg., the store, salesman, the protection company get a piece of the money you pay for the plan. Now you know.