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Guardsman in Grand Rapids, Michigan - TOTAL SCAM and RUDE employees

I purchased a protection plan for my furniture. This company turned out to be completely unwilling to fulfill their obligations. They make filing a claim impossibly difficult. They deny all claims even when properly submitted. And their customer service is the WORST I have every encountered (and that says a lot these days).
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I didn't like
  • Refusal to fulfill contract
  • Poor customer service
#1444137
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11-30-18 Never ever buy one of their warranties. We bought $5,000 couches from Mor furniture and was told that almost everything was covered. On morning we found something on the coaches and my wife cleaned it with leather cleaner and whatever was on the couches came...
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#1411860
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We bought an expensive sofa and love seat in 2017. I discovered on the sofa, underneath the seat cushion, there was a puncture holes as well as a tear. I contacted Guardsman and they advised that I had 30 days to mail in the completed form, that they would email me,...
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1.0
I didn't like
  • Does not honor warrenty
  • Does not honor warranty
#1402392
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This company allows consumers to purchase their plans under false pretenses. Furniture stores sell these policies as ones that cover all damage - including wear & tear, seams and accidents. We trust the stores and then later find out Guardsman doesn't cover issues that...
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h.kitchener
h.kitchener

Stores, like furniture stores and many others sell these "extended warranty" or "protection" plans because both the store and the warranty company make money. Most are not wor...

#1400295
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The is the worst warranty i ever had. You do most the work you have to fill out all this information. I received an email it was not covered. So i called the young woman i spoke to said because the don't cover cracks on leather. That is not what i wrote it in for . I...
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1.0
#1388903
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This company misrepresents its coverage. They fall back on "You need to read what's covered and what isn't." Makeup stains apparently aren't covered (unless it's nail polish), since it is not EXPLICITLY listed under coverage. They were happy to take my $200 and they...
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1.0
I didn't like
  • Unwilling to resolve issue
  • Warranty misleading
#1383502
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Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...
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1.0
#1362056
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RUN AWAY FROM GUARDSMAN!!!

I have had the couch for 3 1/2 years. They did Nied my very first claim! It is definitely a scam. BBB need to shut them down! Horrible service! Managers will not call me back.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1359478
Reply to reviews
Bottom line is they cover nothing. Would not even deal with a simple stain caused by someone sitting the the loveseat with a wet bathing suit. What a waist of money! The furniture store that suggested them should be embarrassed. Don't do it. We did everything they...
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#1352126
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DO NOT BUY THEIR PLANS! HORRIBLE COMPANY! HORRIBLE COUSTOMER SERVICE! It's in caps because that's how horrible my both experiences were with them. Usually I don't write reviews for companies but this one was so bad that it cringes to my skin. So we purchased two...
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Anonymous
Anonymous

I agree

h.kitchener
h.kitchener

When will consumers learn to NOT pay money for all those extra warranties, etc. for just about everything? If you really spent $1500 just on the Guardsman policy, you were sca...

1.0
I didn't like
  • Warranty
  • No customer service
  • Rude and unrealistic time requirements
#1343643
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