Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
0 comments

Sears Canada convinced us to purchase the protection plan through guardsman because sears said for an expensive sofa Guardsman will cover stains structure anything that goes wrong with sofa. We purchased and after 3 years we contacted Guardsman about stains on sofa and about it sinking in sections (SPRINGS).

this is their response to a couple of items... Frame Bending - Wear and tear caused by use over time is not covered under the terms of the protection plan. Spring Problem - Wear and tear caused by use over time is not covered under the terms of the protection plan.

They are a ripoff and any furniture store trying to sell it you are ripping you off They sell you a five year policy but tell you anything that is wrong with it is due to wear and tear, why sell the policy for 5 years then?? DO NOT BUY GUARDSMAN PROTECTION PLAN!!!!

Product or Service Mentioned: Guardsman Leather Complete Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $6000.

Preferred solution: fix my sofa .

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like