lift chair.structural damage to the back.
Called on the 6th day. Too late. One day late. WOW.
Would not even consider helping us with the damage. Not like it was a ink stain. This is structural damage. All I need is for my mother to fall to the side, out of the chair.
Also, that week, my mother, 87, was taken to ER. severe case of Shingles. I have the verification showing this.
For about 3 days my mind was trying to keep her out of pain and comfortable.My mind was elsewhere and not on my reporting duties.
Reason of review: Damaged or defective.
Preferred solution: send a repairman to fix the back of the chair.