lift chair. structural damage to the back.
Called on the 6th day. Too late. One day late. WOW.
Would not even consider helping us with the damage. Not like it was a ink stain. This is structural damage. All I need is for my mother to fall to the side, out of the chair.
Also, that week, my mother, 87, was taken to ER. severe case of Shingles. I have the verification showing this.
For about 3 days my mind was trying to keep her out of pain and comfortable. My mind was elsewhere and not on my reporting duties.
Reason of review: Damaged or defective.
Preferred solution: send a repairman to fix the back of the chair.