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When I purchased a sectional from Bobs furniture store I purchased the warranty as well! One year into my warranty my sectional started to loose it shape meaning pillow became saggy and the frame became week! At the time it was only me and my 4/5 year old son who...
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Company wrote 0 public responses to the review from May 23, 2015.
#640157
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First of all I called an answering service who took my information and related it to Guardsman without doing a physical assessment or requesting a photo to determine what kind of damage occurred. guardsman mailed me to indicate that the type of damage is not covered....
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Company wrote 0 public responses to the review from Sep 12, 2014.
1.0
#533338
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I purchased a recliner and the reclining mechanism broke. I filed a service request form and also mailed my complaint via mail as instructed. Well the mail never made it to Guardsman and my 10 day time frame was exceeded. I wasn't allowed to reopen a claim or go...
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Company wrote 0 private or public responses to the review from Jul 30, 2012.
#335722
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I had purchased the guardsman furniture protection when I bought the sofa in 2009 from Jennifer Convertibles. I discovered (2 Weeks ago)that there was a stain on one of the seat cushions, not having created the stain I asked my family if they new anything about the...
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Company wrote 0 private or public responses to the review from Jul 14, 2012.
Anonymous
Linda

Be sure to report this to the Better Business Bureau

#331840
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We bought furniture at Bob's and got the 5 year warranty to cover ourselves in case of a problem. When we had problems with the furniture we had to go through the lengthy process of contacting Guardsman (several states away), then filling out paperwork, waiting for a...
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Company wrote 0 private or public responses to the review from Feb 04, 2012.
Anonymous
Bill June Farmningdale ny

biggest scam ever. avoid this fraudulent company !!

#294438
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I purchased a goof proof policy for Bobs Furniture. No problem with them. They came out whenever I needed. They outsourced to Guardsman after about a year. First, you call them. You wait on hold for forever. Then they send you paperwork. You send it back and wait. ...
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Company wrote 0 private or public responses to the review from Dec 13, 2011.
Anonymous
Naz

Definitely the biggest rip-off ever!

#281218
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I have Guardsman on all newly purchased furniture and opened a claim within the required 5 days. We were told a service tech would call us back. Well, the tech never called. We called back to find out what had happened and was told that this 'tech' tried...
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Company wrote 0 private or public responses to the review from Nov 13, 2011.
Anonymous
berrychic0104

I followed the rules and filed a complaint when a candlestick fell and took a chunk out my almost black entertainment center. The technician tried to avoid me and was difficu...

Anonymous
Jess

:( They are horrible! There is a staple coming out of our couch stabbing us and it\'s not covered! What is the point of this warranty? It\'s complete bull! I can\'t believe be...

#274677
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I know this is suppose to be a site to complain but I looked at this site before i called guardsman about my couch and was nervous that they would have horrible service and be unhelpful...as it turns out they were so nice to me it was wierd. The guy came to clean my...
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Company wrote 0 private or public responses to the review from Jun 07, 2011.
#241745
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I bought their "protection" plan which cost me $250 and they promised that they could get absolutely anything out. When I needed the service, it took them 5 WEEKS for them to to send someone out. They did a crappy job and refused to send someone out again even though...
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Company wrote 0 private or public responses to the review from Jan 31, 2011.
#219136
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I recently purchased a sofa bed and ottoman from Jennifer Convertibles in NYC. At the sales associate's strong endorsement and recommendation, I also purchased the Guardsman Fabric Plus protection plan. The $79.99 plan is supposed to guarantee full stain service or...
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Company wrote 0 private or public responses to the review from Aug 24, 2010.
Anonymous
Anonymous

I called the 800 253 3957 number and Guardsmen answered.

Anonymous
Ed Fox

Definitely a scam. Whatever you say, they tell you the opposite just so they don\'t have to clean the furniture. As a matter of fact, they sent me a bottle and a chemicals so ...

#195496
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