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My contract cost 108.00 for a 10 year "Fabric Plus replacement one time". My cat, unfortunately, urinated on my nice new couch. I have an odor, not a stain. Therefore my contract is worthless. Someone did come out to deoderize it. Did not work so when I called back to...
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Company wrote 0 private or public responses to the review from Nov 08, 2016.
1.4
I didn't like
  • Misrepresents coverage
  • Dismissive person on the phone
#951521
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Please do not purchase this protection plan.........I bought the ELITE protect plan for $300.00. I called to file a claim...They send you a package with a small envelope of a chemical that they want you to apply yourself. They do not live up to what they say at...
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Company wrote 0 public responses to the review from Oct 10, 2016.
1.0
Cortlandt Manor,New York
I liked
  • Very dissatisfied
I didn't like
  • Warranty misleading
#934064
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Guardsman Customer Care Review

Terrible company to do business with! They take your money but do not provide service! Wish I would have read the reviews before purchasing their protection plan....customer service is disgusting and rude! Stay away and save yourself money!
Company wrote 0 public responses to the review from Sep 21, 2016.
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#922865
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I bought a warranty for $250.00, they claim they cover everything!! My leather peeled and they denied claim. After that the arm broke off and they denied claim. They even said that the leather peeling was "normal wear and tear". The chair is a couple of years old...
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Company wrote 0 private or public responses to the review from Nov 11, 2015.
1.0
I didn't like
  • Worst decision ever made when purchasing plans
#732604
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When I purchased a sectional from Bobs furniture store I purchased the warranty as well! One year into my warranty my sectional started to loose it shape meaning pillow became saggy and the frame became week! At the time it was only me and my 4/5 year old son who...
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Company wrote 0 public responses to the review from May 23, 2015.
#640157
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I decided to purchase guardsmen protection plan after I bought and remodeled my home. I've spent over $10,000 in furniture and thought I was buying a protection plan that would cover any accidental damage. After going through the process and uploading photos I have...
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Company wrote 0 public responses to the review from Apr 08, 2015.
#619182
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Our two dinning chairs were broken accidentally so I called Guardsman and sent them pictures of broken chair. On March 7, some one from Guardsman called me and asked the reason for broke chairs. I said it don't know when it happened and exact reason. Based on my this...
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Company wrote 0 public responses to the review from Mar 26, 2015.
Anonymous
Anonymous

This is exactly what just happened to me. Sofa I've had 3 weeks has a hole in it - because I don't know the exact cause they said "it's not accidental" - what? Are they imp...

I didn't like
  • Worse i have seen warranty scam
  • Are also very rude
  • Approach
#613621
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I submitted a claim for a stain on my leather recliner, they use all kinds of trickery to say that the type of stain is not covered. I sent them 3 photo's that they required and they deemed not covered, they didn't even bother to send a real person to see the damage. ...
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Company wrote 0 public responses to the review from Mar 20, 2015.
1.0
I didn't like
  • Are also very rude
#611008
Reply to reviews
First of all I called an answering service who took my information and related it to Guardsman without doing a physical assessment or requesting a photo to determine what kind of damage occurred. guardsman mailed me to indicate that the type of damage is not covered....
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Company wrote 0 public responses to the review from Sep 12, 2014.
1.0
#533338
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I purchased a 11 foot cantilever umbrella from Paddock Pools (another crappy retailer). The cranking mechanism failed after 2 years 3 months. I filled out the myriad of forms on their website, got a technician out 3 weeks later, two more weeks went by to inform me that...
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Company wrote 0 public responses to the review from Oct 01, 2012.
#348841
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