My contract cost 108.00 for a 10 year "Fabric Plus replacement one time". My cat, unfortunately, urinated on my nice new couch. I have an odor, not a stain. Therefore my contract is worthless. Someone did come out to deoderize it. Did not work so when I called back to...Read more
Please do not purchase this protection plan.........I bought the ELITE protect plan for $300.00. I called to file a claim...They send you a package with a small envelope of a chemical that they want you to apply yourself. They do not live up to what they say at...Read more
Cortlandt Manor, New York
- Very dissatisfied
I didn't like
- Warranty misleading
Guardsman Customer Care Review
Terrible company to do business with! They take your money but do not provide service! Wish I would have read the reviews before purchasing their protection plan....customer service is disgusting and rude! Stay away and save yourself money!
I bought a warranty for $250.00, they claim they cover everything!! My leather peeled and they denied claim. After that the arm broke off and they denied claim. They even said that the leather peeling was "normal wear and tear". The chair is a couple of years old...Read more
When I purchased a sectional from Bobs furniture store I purchased the warranty as well! One year into my warranty my sectional started to loose it shape meaning pillow became saggy and the frame became week! At the time it was only me and my 4/5 year old son who...Read more
I decided to purchase guardsmen protection plan after I bought and remodeled my home. I've spent over $10,000 in furniture and thought I was buying a protection plan that would cover any accidental damage. After going through the process and uploading photos I have...Read more
Our two dinning chairs were broken accidentally so I called Guardsman and sent them pictures of broken chair. On March 7, some one from Guardsman called me and asked the reason for broke chairs. I said it don't know when it happened and exact reason. Based on my this...Read more
I submitted a claim for a stain on my leather recliner, they use all kinds of trickery to say that the type of stain is not covered. I sent them 3 photo's that they required and they deemed not covered, they didn't even bother to send a real person to see the damage. ...Read more
First of all I called an answering service who took my information and related it to Guardsman without doing a physical assessment or requesting a photo to determine what kind of damage occurred. guardsman mailed me to indicate that the type of damage is not covered....Read more
I purchased a 11 foot cantilever umbrella from Paddock Pools (another crappy retailer). The cranking mechanism failed after 2 years 3 months. I filled out the myriad of forms on their website, got a technician out 3 weeks later, two more weeks went by to inform me that...Read more
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