State: Michigan City: Grand Rapids Clear all filters (12 of 621 reviews match)
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Guardsman review in Grand Rapids, Michigan: TOTAL SCAM and RUDE employees

1.0
Details
I purchased a protection plan for my furniture. This company turned out to be completely unwilling to fulfill their obligations. They make filing a claim impossibly difficult. They deny all claims even when properly submitted. And their customer service is the WORST I have every encountered (and that says a lot these days).
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Review
#1444137 Review #1444137 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Poor customer service
  • Refusal to fulfill contract
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
This company allows consumers to purchase their plans under false pretenses. Furniture stores sell these policies as ones that cover all damage - including wear & tear, seams and accidents. We trust the stores and then later find out Guardsman doesn't cover issues that...
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1 comment
Machele
#1597385

Stores, like furniture stores and many others sell these "extended warranty" or "protection" plans because both the store and the warranty company make money. Most are not worth it.

Now you know.

This is how we learn. You might want to find another place to buy your furniture in the future, anyway.

Review
#1400295 Review #1400295 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Warranty issue
Loss
$200
Preferred solution
refund or repair of my damage
The salesman at the furniture store sells you that it will cover everything. Totally not true. In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all...
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1 comment
Anonymous
#1510580

Havertys furniture is the same. Made in China crap.

No wonder their sales staff pressure sells the Guardsman plan. Total wadte of money. Consumer Beware! Check out the bad reviews on the guardsman website how deceiving the plan is when people try to use it.

Great commisson for the furniture stores management selling these proection plans. Its your money. Read the fine print.

You can cancel the plan in the first month to get a full refund of the plan. Car, appliance and furniture companies found an easy way to build profits so they can sell chesper products to consumers.

Review
#1283639 Review #1283639 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
1.0
Details
TOTAL SCAM! Do not use their service protection plan. If something happens to your furniture they will use every excuse in the book to not cover it. Trust me, don't waste your money with them! I bought a gazebo from the Bay and since the roof was made from a canopy...
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Review
#1279860 Review #1279860 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Service protection plan scam
Reason of review
Warranty issue
Loss
$650
Preferred solution
Let the company propose a solution

Guardsman review in Grand Rapids, Michigan: They are the worst at honoring their warranty

1.9
Details
This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was fine my furniture would be delivered from the warehouse. Then they called back to take the options back because the store here is closed. Then they wanted me to drive from Ohio to Indiana to pick up a new sectional, all at my expence, (gas, truck rental and my time etc.) I am am uphappy customer and I will tell everyone i can don't do business with them. They are suppose to mail me a settlment check to have my furniture cleaned. I have called around and the amount is not even enough. the story is longer but my time is short. I intend to hit other website and Facebook ...
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Review
#1052036 Review #1052036 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Pros
  • Some staff members
  • Some of the staff
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Deliver product or service ordered

$3000 massage chair not working right, contacted Guardsman, was denied

1.0
Details
We purchased 4 warranties with this "company" prior to filing a claim with them. 4 claims, 4 denials. After the first denial, I read the policy closely prior to filing the other 3 claims. Strangely enough, they found a way to deny the claims even though clearly covered. We have over $1,000 that we spent on these plans, we have spent over $500 cleaning and fixing items that should have been covered. I've asked the company for my money back as the only worth that a policy with Guardsman has, is wadding the paper up and using it as toilet paper. The chafing you experience using it as toilet paper is still way better than your experience dealing with their customer service. This latest claim, they mailed the wrong claim form out, contacted them for the right one, mailed it back in, and was past the 30 days to "file" a claim. I filed the claim when filled it out online and attached photos. Not sure why its not filed until they receive it in the mail. Hopefully I can find a shady enough lawyer to tie them to *** them off as much as I am.
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Review
#1042562 Review #1042562 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • That i spent money on this product
Reason of review
Warranty issue
Loss
$3713
Preferred solution
honor warranty, fix my chair
Tags
  • Guardsman insurance rip off
1.0
Details
This product is a total ripoff, I bought the gold plan to cover for wear and tear spills damage etc.. My sofa stitching began to fail in the center section cushion and on the sofa back from normal wear and tear the rep at guardsman told me it was a manufacturers defect...
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2 comments
Anonymous
#1316721

Tell the dealer you bought it from that you are contacting the local tv station to do a story on the scam...they love stories like this.

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Review
#1011697 Review #1011697 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Cons
  • Rude customer service rep
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund
1.0
Details
I sent a request to Guardsman to have the arm on my couch fixed, they said they sent the paperwork on 3-28-16 to me, I filled it out with all additional documentation and mailed it the same day on 4-21-16 from WI to their office in MI. I waited for almost a yr for...
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Review
#1004358 Review #1004358 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Seems like a scam
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Guardsman Ripoff

Guardsman review in Grand Rapids, Michigan: Worthless

1.0
Details
I too have had the same experience as many with this company. Submitted my claim online for a reclining sofa that lost power to both sides. submitted photos and then mailed my form and documents the following day. After repeated calls to check status and continually being told that the form had not arrived, I was asked to send it again. I told the call taker that it would obviously not arrive in the 30 days but was told it was OK. Long story short, the claim was denied. I sent in a reconsideration email per their instructions and it was still denied. They admit that they received the paperwork, just after the 30 days. All the information you enter online is for nothing , they say they cant see that so they need the form. This is not true as they repeatedly gave me information about my claim that was sent on line. Customer service reps refuse to let you speak to supervisors or give you a number. My last rep gave me a bogus email address to send my complaint to. Even tried to file a complaint on Guardsman.com. it was returned as "server failed." Sounds like a racket to me. Just claim that you never got the form, or it came in late and you deny claims all day long. Like others have said, wanted to send it certified but it is a PO address so no one will sign for it.
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Review
#998051 Review #998051 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Failure to honor warranty
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Deliver product or service ordered

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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Guardsman review in Grand Rapids, Michigan: Poor Accountability

1.2
Details
After a month of back and forth with filling out forms and mailing them from Canada to the States (not cheap), my claim was denied because a small bit of yellowing which was probably sweat (also not covered for cleaning) was noted as an unknown stain. The customer service representative I spoke with was unhelpful and kept speaking about company policy, rather than attempting to help fix my issue. My policy was not explained to me at any point throughout this process. I was simply told to fill out the forms and everything would be taken care of. I even included pictures to show the basic nature of the issue, which was incredibly mild. I jumped through all of the hoops and was given no information until I called and sat on hold for almost an hour, just to ask what had happened. It would have been much easier to deal with if when I initially called and explained what was wrong with the bed, the first representative had just told me what my plan covered and how that relates to what was wrong with the bed.
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Review
#993257 Review #993257 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Misleading
  • Excuses
Reason of review
Poor customer service
Loss
$26
Preferred solution
Deliver product or service ordered