State: Michigan Clear all filters (26 of 621 reviews match)
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Guardsman review in Grand Haven City, Michigan: Torribe customer service

1.0
Details
I mailed in my application and waited to for a response after waiting for two months and no feedback. I decided to contact them once again, and a representative told me they had not received my application, and I should resend so I did right away so they can deny my claim. Roza employment ID 6174 from the processing department was very rude and unprofessional. Customer Service is here to assist and resolve any issues the customers have. First off she lied and told me their no one else I can speak with. She suggested I submit to the reconsideration department sounds like a loaded of crap to me. I'm waiting to see what happen, and I will be back for another review. I don't appreciate the rudeness anytime.
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Review
#1536452 Review #1536452 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Guardsman review in Cascade, Michigan: My issue was fully resolved on May 7, 2019

Thank you, "pissed consumer. My replaced furniture was taken care of with a new furniture piece and installation.
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Review
#1530090 Review #1530090 is a subjective opinion of poster.
Reason of review
Reliable warranty

Guardsman review in Grand Rapids, Michigan: TOTAL SCAM and RUDE employees

1.0
Details
I purchased a protection plan for my furniture. This company turned out to be completely unwilling to fulfill their obligations. They make filing a claim impossibly difficult. They deny all claims even when properly submitted. And their customer service is the WORST I have every encountered (and that says a lot these days).
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Review
#1444137 Review #1444137 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Poor customer service
  • Refusal to fulfill contract
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
This company allows consumers to purchase their plans under false pretenses. Furniture stores sell these policies as ones that cover all damage - including wear & tear, seams and accidents. We trust the stores and then later find out Guardsman doesn't cover issues that...
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1 comment
Machele
#1597385

Stores, like furniture stores and many others sell these "extended warranty" or "protection" plans because both the store and the warranty company make money. Most are not worth it.

Now you know.

This is how we learn. You might want to find another place to buy your furniture in the future, anyway.

Review
#1400295 Review #1400295 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Warranty issue
Loss
$200
Preferred solution
refund or repair of my damage
The salesman at the furniture store sells you that it will cover everything. Totally not true. In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all...
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1 comment
Anonymous
#1510580

Havertys furniture is the same. Made in China crap.

No wonder their sales staff pressure sells the Guardsman plan. Total wadte of money. Consumer Beware! Check out the bad reviews on the guardsman website how deceiving the plan is when people try to use it.

Great commisson for the furniture stores management selling these proection plans. Its your money. Read the fine print.

You can cancel the plan in the first month to get a full refund of the plan. Car, appliance and furniture companies found an easy way to build profits so they can sell chesper products to consumers.

Review
#1283639 Review #1283639 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
1.0
Details
TOTAL SCAM! Do not use their service protection plan. If something happens to your furniture they will use every excuse in the book to not cover it. Trust me, don't waste your money with them! I bought a gazebo from the Bay and since the roof was made from a canopy...
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Review
#1279860 Review #1279860 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Service protection plan scam
Reason of review
Warranty issue
Loss
$650
Preferred solution
Let the company propose a solution
1.0
Details
I’ve been dealing with Guardsman since the beginning of the 2018 year. When I called initially they stated they were backed up due to holidays when I submitted my claim. I waited no response. I reached back they're said backed up and they’ll get back to me. (They never...
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1 comment
Tavyn
#1704303

I will file a class action with you.Type your message here

Review
#1267646 Review #1267646 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Order processing issue
1.6
Details
I have been trying to months to get our throw pillows sewn and the broken leg of our ottoman repaired. I submitted all appropriate paperwork, I have made phone calls after phone calls and each time its at least a 30minute wait on hold. They trasfered me to another...
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Review
#1217516 Review #1217516 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Poor customer service

Guardsman review in Jackson, Michigan: Table at Homemakers

We purchased a dining room table & 6 chairs at Homemakers in Urbandale. We were told the warranty covered basically everything that could happen to a table. Sales clerk called it "total peace of mind." A year later, we noticed the table's veneer or finish started to chip off. We filled out complaint form online with photos. One question asked how the damage occurred and we stated (truthfully) we weren't sure. The claim was denied because "damage from unknown occurrences are not covered." I called Homemakers and was basically told I needed to make up a story as to how the finish got damaged and it might have been covered. Homemakers was no help at all either.
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Review
#1106489 Review #1106489 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Does not honor warranty
Reason of review
Warranty issue
Preferred solution
Full refund

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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Guardsman review in Grand Rapids, Michigan: They are the worst at honoring their warranty

1.9
Details
This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was fine my furniture would be delivered from the warehouse. Then they called back to take the options back because the store here is closed. Then they wanted me to drive from Ohio to Indiana to pick up a new sectional, all at my expence, (gas, truck rental and my time etc.) I am am uphappy customer and I will tell everyone i can don't do business with them. They are suppose to mail me a settlment check to have my furniture cleaned. I have called around and the amount is not even enough. the story is longer but my time is short. I intend to hit other website and Facebook ...
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Review
#1052036 Review #1052036 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Pros
  • Some staff members
  • Some of the staff
Reason of review
Warranty issue
Loss
$2000
Preferred solution
Deliver product or service ordered