State: Michigan Clear all filters (23 of 588 reviews match)
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This company allows consumers to purchase their plans under false pretenses. Furniture stores sell these policies as ones that cover all damage - including wear & tear, seams and accidents. We trust the stores and then later find out Guardsman doesn't cover issues that...
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Company wrote 0 private or public responses to the review from Nov 14.
h.kitchener
h.kitchener

Stores, like furniture stores and many others sell these "extended warranty" or "protection" plans because both the store and the warranty company make money. Most are not wor...

#1400295
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The salesman at the furniture store sells you that it will cover everything. Totally not true. In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all...
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Company wrote 0 private or public responses to the review from Jun 19.
Anonymous
Harriet

Havertys furniture is the same. Made in China crap. No wonder their sales staff pressure sells the Guardsman plan. Total wadte of money. Consumer Beware! Check out the bad rev...

#1283639
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TOTAL SCAM! Do not use their service protection plan. If something happens to your furniture they will use every excuse in the book to not cover it. Trust me, don't waste your money with them! I bought a gazebo from the Bay and since the roof was made from a canopy...
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Company wrote 0 private or public responses to the review from Jun 14.
1.0
I didn't like
  • Service protection plan scam
#1279860
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I’ve been dealing with Guardsman since the beginning of the 2018 year. When I called initially they stated they were backed up due to holidays when I submitted my claim. I waited no response. I reached back they're said backed up and they’ll get back to me. (They never...
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Company wrote 0 private or public responses to the review from May 30.
1.0
#1267646
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I have been trying to months to get our throw pillows sewn and the broken leg of our ottoman repaired. I submitted all appropriate paperwork, I have made phone calls after phone calls and each time its at least a 30minute wait on hold. They trasfered me to another...
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Company wrote 0 private or public responses to the review from Mar 23.
1.6
#1217516
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We purchased a dining room table & 6 chairs at Homemakers in Urbandale. We were told the warranty covered basically everything that could happen to a table. Sales clerk called it "total peace of mind." A year later, we noticed the table's veneer or finish started to...
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Company wrote 0 private or public responses to the review from Sep 26, 2017.
I didn't like
  • Does not honor warranty
#1106489
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This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was...
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Company wrote 0 private or public responses to the review from May 25, 2017.
1.9
I liked
  • Some of the staff
  • Some staff members
#1052036
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We purchased 4 warranties with this "company" prior to filing a claim with them. 4 claims, 4 denials. After the first denial, I read the policy closely prior to filing the other 3 claims. Strangely enough, they found a way to deny the claims even though clearly...
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Company wrote 0 private or public responses to the review from May 03, 2017.
1.0
I didn't like
  • That i spent money on this product
#1042562
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This product is a total ripoff, I bought the gold plan to cover for wear and tear spills damage etc.. My sofa stitching began to fail in the center section cushion and on the sofa back from normal wear and tear the rep at guardsman told me it was a manufacturers defect...
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Company wrote 0 private or public responses to the review from Feb 21, 2017.
Anonymous
Anonymous

Tell the dealer you bought it from that you are contacting the local tv station to do a story on the scam...they love stories like this.

rhbaker0295
rhbaker0295

As of this posting guardsman has failed to respond to the complaint I have filed against them, I will continue to seek justice for myself and the thousands of customers who pa...

1.0
I didn't like
  • Rude customer service rep
#1011697
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I sent a request to Guardsman to have the arm on my couch fixed, they said they sent the paperwork on 3-28-16 to me, I filled it out with all additional documentation and mailed it the same day on 4-21-16 from WI to their office in MI. I waited for almost a yr for...
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Company wrote 0 public responses to the review from Feb 07, 2017.
1.0
I didn't like
  • Seems like a scam
#1004358
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