State: Michigan Clear all filters (22 of 584 reviews match)
filters
State:
City:
Show
Product:
Show
The salesman at the furniture store sells you that it will cover everything. Totally not true. In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all...
Read more
Anonymous
Harriet

Havertys furniture is the same. Made in China crap. No wonder their sales staff pressure sells the Guardsman plan. Total wadte of money. Consumer Beware! Check out the bad rev...

#1283639
Reply to reviews
TOTAL SCAM! Do not use their service protection plan. If something happens to your furniture they will use every excuse in the book to not cover it. Trust me, don't waste your money with them! I bought a gazebo from the Bay and since the roof was made from a canopy...
Read more
1.0
I didn't like
  • Service protection plan scam
#1279860
Reply to reviews
I’ve been dealing with Guardsman since the beginning of the 2018 year. When I called initially they stated they were backed up due to holidays when I submitted my claim. I waited no response. I reached back they're said backed up and they’ll get back to me. (They never...
Read more
1.0
#1267646
Reply to reviews
I have been trying to months to get our throw pillows sewn and the broken leg of our ottoman repaired. I submitted all appropriate paperwork, I have made phone calls after phone calls and each time its at least a 30minute wait on hold. They trasfered me to another...
Read more
1.6
#1217516
Reply to reviews
We purchased a dining room table & 6 chairs at Homemakers in Urbandale. We were told the warranty covered basically everything that could happen to a table. Sales clerk called it "total peace of mind." A year later, we noticed the table's veneer or finish started to...
Read more
I didn't like
  • Does not honor warranty
#1106489
Reply to reviews
This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was...
Read more
1.9
I liked
  • Some staff members
  • Some of the staff
#1052036
Reply to reviews
We purchased 4 warranties with this "company" prior to filing a claim with them. 4 claims, 4 denials. After the first denial, I read the policy closely prior to filing the other 3 claims. Strangely enough, they found a way to deny the claims even though clearly...
Read more
1.0
I didn't like
  • That i spent money on this product
#1042562
Reply to reviews
This product is a total ripoff, I bought the gold plan to cover for wear and tear spills damage etc.. My sofa stitching began to fail in the center section cushion and on the sofa back from normal wear and tear the rep at guardsman told me it was a manufacturers defect...
Read more
Anonymous
Anonymous

Tell the dealer you bought it from that you are contacting the local tv station to do a story on the scam...they love stories like this.

rhbaker0295
rhbaker0295

As of this posting guardsman has failed to respond to the complaint I have filed against them, I will continue to seek justice for myself and the thousands of customers who pa...

1.0
I didn't like
  • Rude customer service rep
#1011697
Reply to reviews

I sent a request to Guardsman to have the arm on my couch fixed, they said they sent the paperwork on 3-28-16 to me, I filled it out with all additional documentation and mailed it the same day on 4-21-16 from WI to their office in MI. I waited for almost a yr for...
Read more
1.0
I didn't like
  • Seems like a scam
#1004358
Reply to reviews

I too have had the same experience as many with this company. Submitted my claim online for a reclining sofa that lost power to both sides. submitted photos and then mailed my form and documents the following day. After repeated calls to check status and continually...
Read more
1.0
I didn't like
  • Failure to honor warranty
#998051
Reply to reviews