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Guardsman review in Mooresville, Indiana: Worst ever

1.0
Details
Will never purchase Guardsman services again
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Review
#1615914 Review #1615914 is a subjective opinion of poster.
Pros
  • Very dissatisfied
Cons
  • Takes several months to get anything done
Reason of review
Poor customer service
Tags
  • Useless Warranty
1.4
Details
We purchased the best plan available to us in 2017 when we bought a full size sectional sofa. " From Kittles Furniture " and Kittles sold us the Warranty by Guardsman. Within 6 months the foam in some of the seats started to buckle up and was leaving a noticeable hump...
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Review
#1615903 Review #1615903 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Poor customer service
Why purchase insurance from the company to protect your furniture if they deny every claim. Never again!! then I call the manager and he tells me you are lucky we are even sending a tech out for the ottoman if it was up to him he would deny that with the couch. great...
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Review
#1111295 Review #1111295 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered
1.6
Details
I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
I purchased the 5 yrs protection plan from guardsman for my Ashley Furniture. Our dog was licking and discolored the leather couch we purchased.
The plan states animals bodily fluids are covered. When we put in a claim, they twisted things & said wear doesn't count. Our couch is only 2 yrs. old and purchased for $1350. It should last longer than that for the money spent. We actually bought two couches. Only one...
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1 comment
Anonymous
#1337522

Deb that's color loss due to wear not a wet licking from your dog

Review
#1040942 Review #1040942 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Damaged or defective
Loss
$1350
Preferred solution
Full refund
1.0
Details
Guardsman furniture protection is a total scam. I got talked into it by Boston Interiors Furniture store. Guardsman makes you jump through all kinds of hoops. I went to the website to submit a claim but it didn't work. I the called them. They asked a million questions...
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2 comments
Anonymous
#1296607

Wow! Sounds like I just wrote this myself!

I submitted everything and then received an email that they've tried to reach me and to respond within 10 days.

I guess they call once and leave no message. I called them back within 10 BUSINESS days and they had closed my file because they went off 10 days despite they are closed for the weekend.

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Review
#1012815 Review #1012815 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Did not honor the service i purchased
Reason of review
Not as described/ advertised
Loss
$1100

Guardsman - Protection Plan Review from Fishers, Indiana

I purchased my furniture in December 2012 and got the 5 year protection plan from guardsman. I was in the middle of a move and had papers in boxes between storage and my new home. I couldn't find the original papers with the information on it I needed. I called guardsman back and they said to NA the items and send it in. They pulled my file told me they saw the claim and to send it in anyway. I followed the representative's instructions. I was denied because Guardsman said I was 7 days beyond the time to file. My furniture is still covered for 5 years, and the paper based snail mail system is cumbersome and horrific. They design the process to *** out customer claims to not honor their commitment. I'm going to point out the chair was working fine then one day it seized up, I called them immediately to get the ball going. 37 days later I'm writing an appeal letter and very angry I wasted my money. If I purchase a 5 year protection plan I expect it to be honored for the full 5 years. Stephanie Indianapolis, IN
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Review
#819980 Review #819980 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality
1.0
Details
we purchased an elite policy from guardsman through ashley furniture.did every thing they asked in detail even took all the documents to ashley furniture to have them look it over and were told everything was in proper order for a covered accidental spill yet they came...
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Review
#783627 Review #783627 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Rude and unrealistic time requirements
Reason of review
Warranty issue
Loss
$2300
Preferred solution
Full refund
Tags
  • Guardsman insurance

Bad warranty through ashley furniture and guardsman

1.0
Details
I did exactly what Guardsman asked for. I had a nail polish remover accidentally spill on my sofa and the very next day contacted guardsman. They told me it was covered and to fill out all the proper forms and to take pictures of the damage in very specific ways. I did all they asked and submitted the claim and they do not want to cover this or honor the contract we paid for. This accident to our sofa is covered by the warranty but, they find something wrong with the specific way you file the claim to deny it. They hang up on you, say they are in meeting and try to make your time run out on the warranty. It is deceptive and a time consuming process. I had Ashley Furniture look over the claim and they said everything looked in order. We sent the original receipt and they lost it. We sent a copy and they said the copy isn't good enough.
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Review
#783586 Review #783586 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Warranty issue
Loss
$2300

Guardsman review in Dyer, Indiana: Pet stain

I bought the protection plan for my sofas and was told Guardman is an excellent company that comes out and cleans and or repairs any stain/tares. Well my dog vomited on my sofa and snagged the bottom of the sofa. I called and was interrogated over what happened and finally was told it didn't cover damaged due to pets! They did send someone out to clean the stain. But literally sprayed and wiped the stain with a cloth. That was it!!!! It took my longer to call, answer a ton of question, wait for a call back, and wait for my appointment. I could of wiped it myself! The tare on the bottom of the sofa is what I can't repair myself! If you ask me, it's a waste of money and time!!!! I would never recommend it to anyone nor would I ever buy a protection plan from them again!! All I can say is do your homework when it comes to buying protection plans.
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1 comment
Anonymous
#973179

Have a reputable upholstery cleaning company apply Scotchgard. Protectant does not stop furniture from getting dirty or prevent permanent stains.

It is designed to give the owner time to get towels and absorb a spill before it is absorbed into the fabric and it does help some when it comes time to have it professionally cleaned. In the long run you’ll save $$.

Review
#619756 Review #619756 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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Guardsman review in Schererville, Indiana: Scam!!! They prolong the process so they don't have to fix your item!!!

1.0
Details
I sent in the exact paper work they asked for and 3 weeks later I get an email saying they didn't get the invoice that said I bought their protection. I went to Ashly furniture to get a copy just to make sure I had the right paper work and it was the exact thing I had sent the first time!!!! By the time I mailed it in they said it was too late I was suppose to do it in the 30 day window. Well I had done it in the 30 day window since the first time I sent in my paperwork in which you have to get off of their site, (pain) was within the 30 day window. So they can just say I didn't and not have too fix my table. Then when you call they leave you on hold for 10-15 min. I poke to Angie 2771 RUDE as can be. So its not just the money you spend on the lack of customer service its all the time it takes to get them to come out, and in this case to not come out and fix my table.
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Review
#578600 Review #578600 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • No customer service
Reason of review
Warranty issue
Loss
$3000
Preferred solution
They fix my table!