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Guardsman review - Lying, Cheating, Thieves
We purchased a table and chair from Ashley Furniture on 01/02/2016 with the Guardsman protection plan. We submitted for the first time a damaged request and are getting the runaround. Forms and pictures were sent after weeks of asking for assistance. The only contact...
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Review
#1133536 Review #1133536 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Failed to honor repair
  • Denial from an email you cannot respond to
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • ashley furniture reviews

Guardsman review in Chicago, Illinois: Ask for anyone other than Cherlynn

1.0
Details
I filed a claim a few years back, Guardsman sent a repairman and the issue was fixed to my satisfaction. Fast forward to this year, when I opened a claim on another piece of furniture. The repairman did an absolutely horrible job. I complained about it to Guardsman and they sent another repairman, who also botched the job. In both instances I spoke with Alex, who was very nice and was genuinely trying to help get the issue fixed. I called again and got a woman, Cherlynn. I asked her to send the repairman from a few years back, but she refused. She told me that I had to take whoever they sent, and that the company was getting tired of my whining. I paid a lot of money for this plan, and to be treated like this is unacceptable. To date this issue is still not fixed as I refused to put up with the inferior repairmen they keep sending. I don't know what her problem is, but I plan to report this to my state's attorney general. I think it's rather telling that there's 46 pages of complaints regarding this company. DO NOT BUY THEIR SERVICE PLAN!
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Review
#950363 Review #950363 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Does not honor warranty
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

Guardsman doesn't honor warranty for my leather sofa

1.0
Details
I had filed a warranty claim on May 11th 2016 (Service request 11470676) to fix the issue with my recliner handle *** being broken along with scratches to the sofa. I submitted the necessary documentation online along with the pictures. I then followed up with guardsman on Aug 30th 2016. I was advised my the guardsman representative to submit another claim as scratches won't be covered under warranty and they don't have enough data in the original request about the recliner *** although I sent picture documentation. I was advised that once they receive my request they will process it and send out a technician for fixing it. I then went ahead and submitted another request and mailed the information to guardsman again. I got an email from guardsman acknowledging that the forms are received. To my surprise today I got a call from guardsman representative that guardsman cannot honor the request because the issue happened more than 30 days ago. I am very disappointed with this business practice of guardsman not honoring the request despite me providing all the documentation.
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Review
#923337 Review #923337 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
Loss
$200
Preferred solution
Deliver product or service ordered

Guardsman review in Woodstock, Illinois: Rip off plan

What a complete rip off. Was sold as an "elite" protection plan from an Ashley Furniture store, but it covers nothing that would actually need to be fixed on leather furniture (ripping, scratches, etc). You have to communicate by snail mail and the customer service was not helpful at all. I am very disappointed. I don't think that stores should offer plans like this that are a complete waste of money to their customers. I should have read the fine print more, but do not purchase this protection plan because it is not worth it. I wasn't even able to submit a review on their website. I hope this prevents someone else from making the same mistake.
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Review
#896755 Review #896755 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Not as described/ advertised

Guardsman Elite Furniture Protection Plan Review

2.3
Details
Big SCAM,they didn't send me on time their paperwork and refuse to do the service.Told me it is my mistake
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Review
#889674 Review #889674 is a subjective opinion of poster.
Reason of review
Poor customer service

Guardsman Protection Plan Review

1.5
Details
Very poor customer service no point in buying a service plan because they wont cover damages even if those certain damages are listed in your service plan......
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Review
#872785 Review #872785 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Does not honor warranty
  • Did not honor the service contract
Reason of review
Not as described/ advertised

Guardsman Customer Care Review

WORST company out there. Customer service is a joke. Waste of money forsure! Would not reccommend paying for there "insurance" .
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Review
#845888 Review #845888 is a subjective opinion of poster.
Service
Guardsman Customer Care
Reason of review
Poor customer service

GUARDSMAN PROTECTION IS A RIP OFF

2.0
Details
DO NOT PURCHASE GUARDSMAN PROTECTION PLANS. I BOUGHT IT FROM ASHLEY FURNTURE BECAUSE THEY SAID IT WAS A GREAT PLAN AND THEY FIX ANYTHING WITH NO PROBLEM. THAT IS A COMPLETE LIE!!! YOU CAN GO THROUGH THEIR PROCEDURES TO FILE A CLAIM WHICH IS EXHAUSTIVE AND THEN IT WILL TAKE MONTHS FOR ANYONE TO DO ANYTHING AND THEN THEY WILL MAKE A DECISION TO REPLACE THE UNIT WITH THE FURNITURE STORE BECAUSE THEY DONT DO SEVERAL TYPES OF DAMAGES AND IT VOIDS YOUR 5 YEAR PROTECTION AND YOU HAVE TO PAY AGAIN TO RECEIVE THE FURNITURE!! EVEN THE PART THEY CAN FIX THEY TOLD ME SORRY THEY MADE A DECISION .. WHAT DOES THAT MEAN YOU WILL GO ABSOLUTELY MADE TO GET THIS COMPANY TO DO ANYTHING!!
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Review
#833129 Review #833129 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered

Guardsman review in Palatine, Illinois: Denied coverage because of a typo

1.0
Details
I submitted the request for service on-line. The typed 6/15/15 instead of 6/25/15 and submitted the form. It took 2 weeks to process the form and deny me service. I spent 2 hours on the phone with a 2 customer service reps and a manager. They said they couldn't do anything because I didn't submit the contact in 5 days after the accident. I had spoke to a customer service rep before I submitted the service request. He even marked up our record that I had called requesting assistance. The final manager said it didn't matter that I called because I typed the incorrect date. Customer service could not be worse...almost Comcast like.
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1 comment
Anonymous
#1316736

I wonder where they find people who would want to work there knowing they are deceiving consumers every time they answer the phone?

Review
#665802 Review #665802 is a subjective opinion of poster.
Cons
  • Excuses
  • Poor customer service
  • Does not honor warranty
Reason of review
Poor customer service
Loss
$450

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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Guardsman Protection Plan Review

1.7
Details
Bought the protection plan and was told it covered all defects Ect.... Dining room table started getting stratches in it for no reason, called guardsman they sent someone out to fix it. He said he could not fix it so guardsman denied the claim stating we did not report the stratches within 5 days of incident!!!!!
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Review
#615199 Review #615199 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Warranty issue