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Bought two leather chairs from Havertys at a cost of about $2500 and a Guardsman 5 year Gold Protection Plan for $299. Got some prescription medication I was using for my scalp on a chair headrest and it took some color out in a couple of small places.

First, Guardsman makes it as difficult as possible to make a claim and a slip up on your part can void the claim. I got the claim processed and they sent a man out for the repair. The repairman felt that the headrest cover should be replaced rather than repaired. So he left and said he would put in the order.

Didn't hear anything for about ten days so I called. They said they would look into the matter. That afternoon I got an e-mail, CLAIM DENIED.

Called them and got nowhere. DON'T WASTE YOUR MONEY!!!

Product or Service Mentioned: Guardsman Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $150.

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Buford, Georgia, United States #1279281

UPDATE. Guardsman, as I have said, is worthless.

I called Havertys to ask than why they associated with such a company and when they heard my story they volunteered to warrant the two year old chair.

The part has been ordered. Thank you Havertys.

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