As the other complaints mention, Mor Furniture convinced us to purchase the warranty on our new leather furniture. When we an unidentifible stain /damage arose, Guardsman put me through the ringer.
After mailing in the claim request, I had to call at least 7 times to follow up. They even made me call the Mor store multiple times because the receipt wasn't itemized enough for their liking. I jumped through hoops for 7 weeks just to be told that they weren't coming to look at this mystery stain because I couldn't identify it. WHAT A CROCK!!!!!
I'm so pissed that I'm not sure I will even shop at Mor Furniture again.
Product or Service Mentioned: Guardsman Claim.