Product: Guardsman Protection Plan Clear all filters (274 of 274 reviews match)
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Guardsman in Mckinney, Texas - Absolute ripoff

1.0
Details
Had numerous things wrong with my 1 year old couch and they blamed everything including the stains on the manufacturer. This included a broken spring, seams coming apart on cushions, feathers coming out about a cup per week, and 2 stains.
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Review
#1700639 Review #1700639 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised
Loss
$4
Preferred solution
Replace at this point

Guardsman in Manchester, Connecticut - Worst customer service

1.0
Details
I bought really expensive table with Guardsman protection , after a month I see powdery white substance on the table and I called Guardsman, they took a 2 weeks to approve my claim and then another 2 weeks for there contractor to come out . Unfortunately the contractor stayed for 2minutes tried to clean the table with some kind of liquid but the it did not work. He said he cannot help and he left .. It's been 2 weeks since I'm following up with Guardsman customer service. There customer service is so bad, after waiting for an hr to talk to a person they hang up and put me back into the queue for indefinite time. This is one of the worst experiences I ever had. I hope to go back to the place I bought this useless warranty and refund my money. Really Bad...
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Review
#1656624 Review #1656624 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality
1.0
Details
I am very dissapointed with the information that was given by Haverty in Dallas Texas I was told guardsman protection is the best.ut gies with you I asked them several times will it cover outside US in Canada where i am from They assured absolutely i even asked what...
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Review
#1636333 Review #1636333 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Pros
  • Great if in that place
Cons
  • Not reliable you never get a call even if they sau
Reason of review
Problems with payment
Preferred solution
Full refund

Guardsman - Hot mess

messed up customer service ok
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Review
#1536827 Review #1536827 is a subjective opinion of poster.
Product
Guardsman Protection Plan

Guardsman in Grand Haven City, Michigan - Torribe customer service

1.0
Details
I mailed in my application and waited to for a response after waiting for two months and no feedback. I decided to contact them once again, and a representative told me they had not received my application, and I should resend so I did right away so they can deny my claim. Roza employment ID 6174 from the processing department was very rude and unprofessional. Customer Service is here to assist and resolve any issues the customers have. First off she lied and told me their no one else I can speak with. She suggested I submit to the reconsideration department sounds like a loaded of crap to me. I'm waiting to see what happen, and I will be back for another review. I don't appreciate the rudeness anytime.
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Review
#1536452 Review #1536452 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Guardsman - Doesn't cover anything

We have three different issues with our leather couch. None of them are covered under guardsman. I cannot believe that when they sell you the protection plan they say everything is covered included if you cut the furniture yourself with scissors which it a total lie. I will never buy this service plan again.
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Review
#1512540 Review #1512540 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
They aren't going to help me so no need to contact me. I will never purchase their stuff again and I just want others to be aware of this.

Guardsman in Cambridge, England - Waiting for parts

Called Guardsman in September last year 2018, recliner mechanism faulty & seat material catching on velcro of arm, causing it to wear thin. What a calamity. Comedy of errors come to mind. First they sent the recliner mechanism out. Sent wrong one, re-ordered & then that one went missing somewhere between factory abroad & Britain. Should be here sometime end of March 2019?? Do not hold out any hope. Pointless doing fabric on chair as will have to come off when mechanism is replaced, but they could recover the sofa seat in the meantime.
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Review
#1469844 Review #1469844 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Order processing issue
the chaise won't work, tried to get it fixed through the guardsman warranty . We got insane run around from guardsman. Went in physically to Nebraska FM, asked for Manager, They did virtually zero except explain how they have no responsibility for guardsman. They PUSH...
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1 comment
contact.us
#1584488

Hello, We are sorry for the trouble with your chaise. We would be happy to look into this order further, however, we need more information to locate your order. Please contact us at Live Chat, 1-800-359-1200 or email at Contact.Us@NFM.com We look forward to hearing from you!

Review
#1384849 Review #1384849 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
1.0
Details
I was talked into buying the Guardsman protection plan. We had a baby and there were milk stains over the years. When we washed one of the cushion covers it ripped trying to put it back over the cushion. We called Guardsman to find out if our plan was still in effect....
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Review
#1358134 Review #1358134 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Scam of a warranty they provide
Reason of review
Warranty issue
Loss
$300
Tags
  • Total Con Of A Warranty

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

Guardsman Reviews

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Guardsman reviews
If you have any questions regarding the coverage of your protection plan, we welcome you to call Guardsman. We will be happy to help you understand what your plan covers as well as its limitations, and the requirements that must be fulfilled in order to receive...
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Review
#1352126 Review #1352126 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality