I was sold a leather living room set back in 2009 with the 5 yr guardsman contract. 3 years after the sale, I found out it was bonded leather because it began to separate.
I called both Bob's and the Guardsman protection plan number. I was told "had I caused a rip with a screwdriver, it may be covered but not the de bonding". No matter what I said, they repeated the first answer as if they wanted me to say that.
What a waste of money for furniture and the protection plan... Never purchase anything that contains bonded leather, and read the fine print on all protection plans you buy.
Product or Service Mentioned: Guardsman Protection Plan.
Monetary Loss: $1200.