GUARDSMAN OPTS OUT ON WARRANTY ON A TECHNICALITY

24 of 421 Guardsman reviews

We purchased an expensive chair less than 5 years ago from ETHAN ALLEN.They encouraged us to purchase the GUARDSMAN WARRANTY that would enable us to get any stains removed during the first 5 years.

Recently, I contacted GUARDSMAN - a lengthy process of almost 30 days - and requested a cleaning for spots. Because I had mistakenly put down the date range since our last cleaning, they said I had NOT notified them within 5 days of the spotting. (Never mind that they take almost a month to process the request). Because of that, despite a phone call to explain that I DID notify them within 5 days of spotting, they said they WOULD NOT come out and clean the furniture.

They said that because I signed off that the information provided was accurate, that I opted out because of the date I put down. Basically, THEY ARE WEASELING OUT OF THEIR GUARANTEE TO CLEAN THE CHAIR DURING THE COVERED PERIOD OF TIME, KNOWING THAT IF THEY WAIT JUST A BIT LONGER, MY COVERAGE WILL EXPIRE!

DISGRACEFUL!!!!!NEVER AGAIN WILL I PURCHASE THIS COVERAGE FOR MY FURNITURE!!!!

This review is a subjective opinion of a user.
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Value for money
Product or Service Quality
Warranty
Website
Price Affordability
Exchange, Refund and Cancellation Policy
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Advertised vs Delivered
Delivery Service
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  • What I liked
      No items
  • What I disliked
    • Warranty is too complicated and misleading
    • Denied claim based on semantics
    • Warranty is a scam
    • Warranty is very limited

Reason of review:
Warranty issue
Preferred solution:
Deliver product or service ordered
Product or service
Guardsman Gold Furniture Protection Plan
Review category
Furniture and Decor
review #923519

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