We purchased an expensive chair less than 5 years ago from ETHAN ALLEN.They encouraged us to purchase the GUARDSMAN WARRANTY that would enable us to get any stains removed during the first 5 years.
Recently, I contacted GUARDSMAN - a lengthy process of almost 30 days - and requested a cleaning for spots. Because I had mistakenly put down the date range since our last cleaning, they said I had NOT notified them within 5 days of the spotting. (Never mind that they take almost a month to process the request). Because of that, despite a phone call to explain that I DID notify them within 5 days of spotting, they said they WOULD NOT come out and clean the furniture.
They said that because I signed off that the information provided was accurate, that I opted out because of the date I put down. Basically, THEY ARE WEASELING OUT OF THEIR GUARANTEE TO CLEAN THE CHAIR DURING THE COVERED PERIOD OF TIME, KNOWING THAT IF THEY WAIT JUST A BIT LONGER, MY COVERAGE WILL EXPIRE!
DISGRACEFUL!!!!!NEVER AGAIN WILL I PURCHASE THIS COVERAGE FOR MY FURNITURE!!!!
More Review Details
|Value for money|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Advertised vs Delivered|
What I liked
What I disliked
- Warranty is too complicated and misleading
- Denied claim based on semantics
- Warranty is a scam
- Warranty is very limited
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