Product: Guardsman Leather Complete Protection Plan Rating: 1 Star Clear all filters (3 of 5 reviews match)
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Purchased protection from Guardsman for 6K leather sofa

1.0
Details
Sears Canada convinced us to purchase the protection plan through guardsman because sears said for an expensive sofa Guardsman will cover stains structure anything that goes wrong with sofa. We purchased and after 3 years we contacted Guardsman about stains on sofa and about it sinking in sections (SPRINGS). this is their response to a couple of items... Frame Bending - Wear and tear caused by use over time is not covered under the terms of the protection plan. Spring Problem - Wear and tear caused by use over time is not covered under the terms of the protection plan. They are a ripoff and any furniture store trying to sell it you are ripping you off They sell you a five year policy but tell you anything that is wrong with it is due to wear and tear, why sell the policy for 5 years then?? DO NOT BUY GUARDSMAN PROTECTION PLAN!!!!
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Review
#1065094 Review #1065094 is a subjective opinion of poster.
Product
Guardsman Leather Complete Protection Plan
Reason of review
Warranty issue
Loss
$6000
Preferred solution
fix my sofa
1.2
Details
Guardsman - Worthless warranty
Guardsman - Worthless warranty
Guardsman - Worthless warranty
I got no where. A sales manager did say he would contact the Guardsman rep. they deal with and see it he would get something done. The original sales receipt for the chair states that "rips" are covered so I am not not sure how they distinguish between a rip and a...
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Review
#1008121 Review #1008121 is a subjective opinion of poster.
Product
Guardsman Leather Complete Protection Plan
Cons
  • Warranty is too complicated and misleading
  • Failure to live up to their warranty
  • When i was sold the warranty covered all damage for 5 yeats
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund
Tags
  • Terrible Customer Care
1.0
Details
Purchased leather recliner from LAZBOY and was sold an protection plan offered by Guardsman. Had a rip/tear develop in the back of the recliner, filed a repair request, (not an easy Process) and have since been told it is not covered. The contract under "what is...
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Review
#939474 Review #939474 is a subjective opinion of poster.
Product
Guardsman Leather Complete Protection Plan
Cons
  • Failure to live up to warranty
Reason of review
Warranty issue
Loss
$727
Preferred solution
Honor the protection plan and repair or replace recliner.
Tags
  • Supposed furniture protection

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www.guardsman.com
Phone:
(800) 516-0195
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