Manufacturer: Guardsman Category: Protection Plans Clear all filters (11 of 11 reviews match)
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I cannot be more disgusted with the way that Guardsman does business. I purchased the insurance from Haverty's for my bedroom suit. I scratched the footboard with a laundry basket and submitted a claim on April 22. I thought that the process was cumbersome because of...
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1.0
Product
Guardsman Gold Furniture Protection Plan
I didn't like
  • Policies that do not protect customer
  • Website
  • Product
#1087601
Reply to reviews
We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa (which I was able to wash) but they cleaned and sanitized the blend down cushion. Our dog (same night) got sick on our cream sectional (chaise and...
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4.5
Product
Guardsman Gold Furniture Protection Plan
#1035531
Reply to reviews
I bought a real leather sectional from haverty's (won't buy from them again) they talked me into the guardsman gold plan which II bought (5 year plan) I bought the sectional 4/2014 I called them and reported the color was coming off the sectional and the chaise was not...
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1.0
Product
Guardsman Gold Furniture Protection Plan
#1019190
Reply to reviews
My sofa stitching began to fail in the center section cushion and on the sofa back from normal wear and tear the rep at guardsman told me it was a manufacturers defect after owning the sofa for 2.5 years, this is clearly wear and tear and they are refusing to cover it.
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Anonymous
Anonymous

Tell the dealer you bought it from that you are contacting the local tv station to do a story on the scam...they love stories like this.

rhbaker0295
rhbaker0295

As of this posting guardsman has failed to respond to the complaint I have filed against them, I will continue to seek justice for myself and the thousands of customers who pa...

1.0
Product
Guardsman Gold Furniture Protection Plan
I didn't like
  • Rude customer service rep
#1011697
Reply to reviews
All along i have been made to feel like i am somehow at fault for one tiny chip in a table! Advice for anyone thinking of using Guardsman - DON'T!!!!! Save your money and get a private repair as it will be cheaper, quicker and far easier and you get the satisfaction...
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1.0
Product
Guardsman Gold Furniture Protection Plan
I liked
  • Very dissatisfied
  • Redibly
I didn't like
  • Act like the consumers are lying to them
  • Incredibly slow service
  • Made to feel guilty
#1001640
Reply to reviews
Guardsman said we could get money back or a new table. We chose a new table. The Gold Plan does not transfer to the new table. Our policy is for 5 years or a one-time claim, whichever comes first. They won't resurface the old table as they only do spot repairs. I...
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Anonymous
Anonymous

Steam marks are covered. They offered to replace your table.THEN in policy it states replacement of parts or products limits the coverage on the part or product. How many tabl...

1.0
Product
Guardsman Gold Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Rude customer service woman
  • Poor protection policy
  • Disrespectful representative
#985096
Reply to reviews
this company is not insurance provider..it more resembles a company blatantly committing fraud.You will receive the run around until you are so frustrated you give up.These people has no problem pulling the last dime out of a senior citizen's pocket to void a payout......
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1.0
Product
Guardsman Gold Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Ridiculous hold times
  • Horrible customer service
  • Continous pass off to other depts
#950927
Reply to reviews
Our Leather sofa faded horribly and the seams are separating but Guardsman won't cover anything despite under their "gold" plan. The sofa is under three years old and the manufacturer has stopped producing them (most likely due to fabric issues). This is completely...
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1.0
Product
Guardsman Gold Furniture Protection Plan
I didn't like
  • Poor customer service
  • Poor protection policy
  • Does not honor warranty
#938453
Reply to reviews
At the same time we purchased the Guardsman Gold plan for $399.00. In the first few months after purchase we noticed cracks to 2 of the chairs slats. Guardsman would not fix or replace, and luckily Havertys gave us 2 replacement chairs. The quality of the 5 chains is...
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1.0
Product
Guardsman Gold Furniture Protection Plan
#899553
Reply to reviews
Guardsman Gold Furniture Protection Plan Review
Guardsman is refusing to honor its warrant on our 5 yr protection plan stating we should've known better than to but the particular sofas we bought because they are material and would stain. In an email they clearly state that food and beverages stains are not covered...
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1.0
Product
Guardsman Gold Furniture Protection Plan
#847044
Reply to reviews

Guardsman Gold Furniture Protection Plan Review

#937046
1.0
Details
I bought a kingsize bedroom set from Ashley and they offered me 5 year protection plan. The mirror on the vanity broke and Guardsman has refused to replace the broken glass. They are a bunch of crooks.
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Value for money