Product: Guardsman Gold Furniture Protection Plan Clear all filters (16 of 16 reviews match)
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1.4
Details
We had this protection for furniture we owned years ago and the service was great. HOWEVER, just bought new furniture June 2017 and purchased the Gold plan; what a joke! Had a spot on the cushion of one chair--took the tech several weeks (and lots of phone calls from...
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Review
#1222486 Review #1222486 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Reason of review
Warranty issue
Loss
$1200
Preferred solution
Full refund
1.0
Details
I purchased the 5 year guardsman gold plan on April 2014, I have made several claims, the $1300 furniture I purchased, has had claims on all items. coffee table, recliner glider sofa and love love seat, guardsman would not fix the fabric that is just peeling off the so...
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Review
#1166802 Review #1166802 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Cons
  • Rep didnt let me talk to supervisor after holding for 35 min
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Full refund
1.2
Details
Guardsman - Seam separation versus stress tear
We purchased the 5 year Gold plan in Dec 2015 to cover a sectional sofa.In Oct 2017, we noticed "seam separation" on one of the seat cushions, checked our plan, called and then filed a claim. We received confirmation that the claim was filed, but never heard from them....
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1 comment
Deaira
#1737121

Same here. They suck.

Review
#1132312 Review #1132312 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Cons
  • Failed to honor repair
  • Lack of communication
  • Warranty and loopholes
Reason of review
not fulfilling product purchased
Loss
$350
Preferred solution
Full refund
Why purchase insurance from the company to protect your furniture if they deny every claim.Never again!! then I call the manager and he tells me you are lucky we are even sending a tech out for the ottoman if it was up to him he would deny that with the couch. great...
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Review
#1111295 Review #1111295 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Guardsman - DISGUSTED! HORRIBLE COMPANY! DON"T BUY THEIR "PRODUCT" (There are so many other names I have for this worthless "insurance") WHAT A SCAM!

1.0
Details
I cannot be more disgusted with the way that Guardsman does business. I purchased the insurance from Haverty's for my bedroom suit. I scratched the footboard with a laundry basket and submitted a claim on April 22. I thought that the process was cumbersome because of the requirements to compress my photos. There seemed to be other technical issues where I had to start over several times before the claim was officially submitted. But, it would be worth the time since my scratch would be fixed -- or so I thought. The very young (and I found out that he was also very inexperienced) technician showed up and assessed the scratch in all of 3 minutes. He said that it could not be repaired and besides, there were other scratches. I do no dispute that there are other scratches but I consider those to be normal wear and tear after 2 years. The only damage that I was concerned with was the one scratch that I submitted the claim for. However, after his "thorough" 3 minute assessment, he told me that the entire piece needed to be replaced. I thought that was overkill but since this was my first experience with Guardsman, I just assumed that this was how things must work with this company. I had a second claim a few weeks later fr some water damage on my nightstand. When the experienced and very professional technician came to fix it, I showed him my other claim and asked him if this scratch on my footboard was repairable, he replied, "Yes! It would be very easy to repair this scratch". He went on to fix my nightstand (which I was very happy with) and I expected to hear back from Guardsman regarding my footboard. Unfortunately, several months went by with no communication. I tried calling a few times, but the very long wait times did not allow me to stay on the call. I made the decision to stay on hold as long as it took to get some type of status. Finally after 43 minutes on hold, I spoke with someone. After I gave her my information, she transferred me to another person (6 more minutes on hold) who told me that he was the wrong person that I needed to speak with so he transferred me to another person (4 more minutes on hold) who told me that my claim was denied. I asked why I was not notified, she told me that I was sent an email on June 6th. I have pulled up all of my emails with Guardsman and I have nothing from them on June 6th. It is interesting that I have other emails from them but nothing after May 22nd. I am not saying that she is lying, but I am saying that the message was not received. My biggest complaint is that the claim was denied by someone who has not seen my furniture. The young and inexperienced technician who either did not know what he was doing or did not want to take the time to fix the scratch made a decision in haste. And, furthermore, the decision to deny my claim was based on either his report that there were excessive scratches (of which I have not made any claims for nor do I even need to have them repaired) or that Guardsman is derelict in their obligations to their customers in that there was no effort to even try to remedy the situation and absolutely zero attempt to make this customer happy. Well, this representative did send me to a voicemail system that I am sure will yield no results. I am assuming that this voicemail system is where representatives send unhappy customers in order to placate them and not have to deal with them. Well, I was too disgusted to simply leave a voicemail (which I did -- but I don't expect to hear anything back), so I called back. Another 26 minutes on hold to ask to speak to someone who could possibly help me. So, she transferred me (another 4 minutes on hold) to an alleged "customer care representative". I told her my information and she towed the "party line" and informed me that my claim was denied because of "excessive scratches". I told her how angry that made me considering that no one at Guardsman other than the inexperienced (and in my opinion - "Lazy") technician who did not seem to want to repair it and the other experienced technician who said that it was an "easy repair" had seen it. I asked her if I could get a second opinion and she said, "No, there would be no second opinion and that the claim was denied and will stay denied". Yip! That is stellar customer service!! I felt "well-served" for by the alleged "customer care representative". I did continue to tell her what I thought of your product and that I would ensure that I invested time in calling furniture companies that peddle your lousy product and let them know about my experience with you and recommend that they look into any competitor that you have. I do apologize for allowing a word out of my mouth that I never use, but I cannot be more repulsed by your company's apparent lack of ethics and concern for customers who pay a lot of money for nothing. That is the message that I gave to Haverty's when I called them. Thankfully, they are at least a sympathetic ear and seem willing to help me. We will see. But, I can assure you that yours is absolutely the WORSE CUSTOMER SERVICE that I have experienced in my 50 years. I cannot emphasize that point enough nor can you expect me to have anything but negative reviews in every venue that I can access.
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Review
#1087601 Review #1087601 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Cons
  • Policies that do not protect customer
  • Product
  • Customer service
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let an experienced technician repair the scratch on my bed (he said he could do it easily)
Tags
  • Guardsman insurance rip off

Guardsman - Gold Furniture Protection Plan Review

4.5
Details
We had a good experience with guardsman. Our dog ate something that made her sick. She puked on our slip covered sofa (which I was able to wash) but they cleaned and sanitized the blend down cushion. Our dog (same night) got sick on our cream sectional (chaise and loveseat pieces). The "claim" took a phone call and filling out a few forms with my signature. It did take a week before the specialist got to our house. However, he and 2 of his children were down with strep. (Really glad he didn't come sooner). The clean up was awesome. (No I don't work for Guardsman). Just make sure you read over the program. You have to call within so many days!!
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Review
#1035531 Review #1035531 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Reason of review
Good quality

Guardsman - Gaurdsman not worth buying doesn't cover anything

1.0
Details
I bought a real leather sectional from haverty's (won't buy from them again) they talked me into the guardsman gold plan which II bought (5 year plan) I bought the sectional 4/2014 I called them and reported the color was coming off the sectional and the chaise was not staying down when you put it down and the electric recliner was jumping. I had to fill out the papers and send them back which I did but never heard from them. I reported it again and sent the papers back with them saying they got them this time (about 3 weeks after I sent it) but some one would contact me which they did today (3/10/2017) now they told me because I reported it in Aug 2016 they would not cover anything at all. They did not contact me back then they have never come to see the furniture. All they do is take your money and refuse any warranty. DO NPOT EVER BUY THIS GUARDSMANN PRODUCT, I GOT MINE AT HAVERTY'S BUT I KNOW THAT NEBRASKA FURNITURE ALSO SELLS IT BECAUSE I HAVE BOUGHT IT TO COVER SOMETHING I GOT FROM THEM TOO. BY THE WAY HAVERTY'S JUST REFERRED ME TO GAURDSMANN SAYING THEY HAVE NOTHING TO DO WITH IT BECAUSE GUARDSMANN COVERS IT' I WON'T BUY FROM THEM AGAIN EITHER
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Review
#1019190 Review #1019190 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Reason of review
Warranty issue
Loss
$2000
Preferred solution
I WANT MY FURNITURE FIXED!!!
1.0
Details
My sofa stitching began to fail in the center section cushion and on the sofa back from normal wear and tear the rep at guardsman told me it was a manufacturers defect after owning the sofa for 2.5 years, this is clearly wear and tear and they are refusing to cover it.
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2 comments
Anonymous
#1316721

Tell the dealer you bought it from that you are contacting the local tv station to do a story on the scam...they love stories like this.

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Review
#1011697 Review #1011697 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Cons
  • Rude customer service rep
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

Guardsman - Unbelievably slow and utterly useless. Save your money and don't use them!!!

1.0
Details
Having insured a table and chairs with the 5 year warranty i now find i am dealing with kne of THE worst companies i have ever had the misfortune to deal with. They are clearly like every other insurer - using every trick to try and wriggle out of the repair. Even after completing the claim form and submitting with the original receipt and delivery note they took 3 weeks (inc me chasing numerous times) to respond. All along i have been made to feel like i am somehow at fault for one tiny chip in a table! Advice for anyone thinking of using Guardsman - DON'T!!!!! Save your money and get a private repair as it will be cheaper, quicker and far easier and you get the satisfaction of knowing you aren't lining the pockets of manipulative *** metchants!!
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Review
#1001640 Review #1001640 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Pros
  • Redibly
  • Very dissatisfied
Cons
  • Incredibly slow service
  • Act like the consumers are lying to them
  • Poor customer service
Reason of review
Bad quality

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
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Guardsman reviews
1.0
Details
Guardsman said we could get money back or a new table. We chose a new table. The Gold Plan does not transfer to the new table. Our policy is for 5 years or a one-time claim, whichever comes first. They won't resurface the old table as they only do spot repairs. I...
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1 comment
Anonymous
#1294557

Steam marks are covered. They offered to replace your table.

THEN in policy it states replacement of parts or products limits the coverage on the part or product. How many tables should they replace for you?

Review
#985096 Review #985096 is a subjective opinion of poster.
Product
Guardsman Gold Furniture Protection Plan
Pros
  • Very dissatisfied
Cons
  • Disrespectful representative
  • Rude customer service woman
  • Poor protection policy
Reason of review
Not as described/ advertised
Loss
$250
Tags
  • Supposed furniture protection