Product: Guardsman Gold Complete Protection Plan Clear all filters (6 of 6 reviews match)
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1.0
Details
1) I purchased the Gold Complete policy in 2016 when I purchased by Bassett sectional sofa. I am single, have no children and take very good care of my furniture, but a seam separated recently on one of my cushions, so I filed a claim for a seam separation. 2)...
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2 comments
Machele
#1774547

Not only should you never buy a protection plan from Guardsman again, but you might seriously reconsider buying these things on anything you buy in the future. You are better-off in just banking the money for when you actually need to just replace an item.

These companies are in the business to make money, not throw it away on customers who want free repairs, etc.

Everyone involved in your product purchase, eg., the store, salesman, the protection company get a piece of the money you pay for the plan. Now you know.

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Review
#1703278 Review #1703278 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Cons
  • Did not honor warranty
Reason of review
Poor customer service
Loss
$199
Preferred solution
Cover the repair of the seam separation
Tags
  • Guardsman - Ripoff
  • Terrible Customer Care
1.3
Details
I was told even if a glass ring wet spot was on the table they would fix it. Little sales pitch in the store that day was just that. The customer service from Bassett said they would refund us $200 but they would rather do that than repair the custom table that we...
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1 comment
Machele
#1733499

Ah, yes---the old "class action" lawsuit wish---the new fad where the attorneys get most of the money and the poor sods who actually had the problems get next to nothing. You learned a lesson from this: never buy an extended warranty or similar unless you enjoy wasting your money.

Stores like these things as they make money on them and will tell you anything to get you to buy them.

Remember what P.T. Barnum once said.

Review
#1624772 Review #1624772 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Cons
  • Guardsman plan is a scam
Reason of review
Bad quality
Loss
$300
Preferred solution
We want a repair person to come fix the finish on the table top.
Tags
  • Terrible Customer Care
  • Guardsman insurance

Guardsman - Beware! Do not buy extended warranty, not worth a cent.

I called in to try to get a repair for my furniture. It is a hassle for what you have to do and on top of that they are Extremely Rude. Poor customer service and if they have already replaced something mechanical they do not replace it a second time! Why have a warranty? Diane called me to get some questions from me and was demanding and rude. I asked to speak to her supervisor named Glen who was also useless. I asked to speak to his boss named Jordon - of course I received his voice mail go figure. I am sure he will be of no help either. It is very upsetting to know you have paid extra for a service that they are not willing to go above and beyond to help their customers. You figure you pay for a good warranty but you have to jump through hoops to get your pricey furniture repaired. On top of that you have to go through a lengthily and timely procedure. Then you have to deal with their poorly customer service and then in the end you do not have warranty on it after all due to the *fine print. Save your money.
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Review
#1016384 Review #1016384 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Reason of review
Warranty issue
Loss
$1500
Preferred solution
Deliver product or service ordered

Guardsman - Gold Complete Protection Plan Review

1.0
Details
I filed a claim on a leather sofa and love seat. Tries 15 times to email all of the paper work and pictures that was required. After 2weeks of trying to get the pictures emailed per customer service help they never went through. I called costumer service with the problem of the pictures and she said to mail them which it did the very same day. So I get an email today that says they will not honor the guarantee because the customer service person got it entered 1 day past the deadline. They received the paper work 4 days before the deadline but they did not get in entered. What a crock. Total waste of money. Do not buy the Gold Complete 5 year Protection Plan or any other plan from this company. They will not stand by the service agreement.
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Review
#997365 Review #997365 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Reason of review
Bad quality

Guardsman - Gaurdsman Protection

Worst purchased ever made. Any claim submitted they find a reason to decline. Submitted for some marks on a dining table that would not come out. Said claim was not timely! Submitted for a puncture in the leather from a key when a friend sat on the chair. Said not covered because it was a puncture and not a tear. Standard response and pathetic at best.There is NO customer satisfaction. Every small detail has to be perfectly worded on their claim form or they will pick out one word and use to decline your claim. DO NOT PURCHASE THIS PLAN! Waste of time and money! Bought this at Haverty's but I am sure it is sold at all furniture stores. Furniture stores need to this is a reflection on them also.
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Review
#967855 Review #967855 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Reason of review
Poor customer service
Preferred solution
Do not want to be contacted to be patronized. You need to honor the repair

Guardsman in Wethersfield, Connecticut - Totally opposite experience

4.4
Details
I received a geode as a gift and immediately dropped it and broke the corner off of my end table. I called Guardsman, they sent out a form to fill out, I sent a picture along with the filled out form. Without much delay I was issued a credit at the store I purchased my table from. It was pretty painless. I found the representative I dealt with to be very professional. I expected to have to jump through hoops and it was much easier and more effective than I imagined. I would highly recommend purchasing the additional protection. The cost of one end table was more than I paid for the coverage.
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Review
#862972 Review #862972 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Reason of review
Reliable warranty

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Phone:
(800) 516-0195
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