Product: Guardsman Furniture Warranty Clear all filters (4 of 4 reviews match)
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Guardsman - Repairs measured in MONTHS

1.0
Details
Purchased expensive power leather furniture by flexsteel. Unfortunately, purchased extended warranty (Guardsman) with furniture. My recliner footrest is stuck in the fully out position.It took about 3 weeks in the queue for a tech to come out. He identified the problem as a broken power wire inside the motor. Naturally, he did not have a replacement motor so, back in the queue, for them to order the motor. Eight days later the motor is ordered. The lead time for the motor is 4-8 weeks. It will be shipped to me. Then I call when I receive it. And, (Wait for it)… back in the queue for another technician. Customer Service could not be more unapologetic. It took so long to answer that I had to shave at the end of the call.
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Review
#1712608 Review #1712608 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Cons
  • Lenghty delay in repairs
Reason of review
Warranty issue
Preferred solution
A timely repair of my recliner
Tags
  • Guardsman insurance
1.4
Details
We purchased the best plan available to us in 2017 when we bought a full size sectional sofa. " From Kittles Furniture " and Kittles sold us the Warranty by Guardsman. Within 6 months the foam in some of the seats started to buckle up and was leaving a noticeable hump...
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Review
#1615903 Review #1615903 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Poor customer service
This company allows consumers to purchase their plans under false pretenses. Furniture stores sell these policies as ones that cover all damage - including wear & tear, seams and accidents. We trust the stores and then later find out Guardsman doesn't cover issues that...
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1 comment
Machele
#1597385

Stores, like furniture stores and many others sell these "extended warranty" or "protection" plans because both the store and the warranty company make money. Most are not worth it.

Now you know.

This is how we learn. You might want to find another place to buy your furniture in the future, anyway.

Review
#1400295 Review #1400295 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Warranty issue
Loss
$200
Preferred solution
refund or repair of my damage

Guardsman - Sterling monwy

1.1
Details
We bought a 7/9/15 the seat broke down we bought it from Bel Funniture we paid 1695.00 for a secdional paid 199.00 for it to covered by guardian the April g can though the seat of on part I called and they asked when did it start I told them when it started be that that morning a spring came though the seat they to me the furniture it was to long am was not covered. Please do not tell the trust they will turn you down. WHAT A RIP OFF!!! NEVER A GAIN EVER
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Review
#1180821 Review #1180821 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Bad quality

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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