Charlotte, North Carolina
1.3K views 73 comments
Not resolved

Do not fall for the sales pitch to buy the Guardsman Furniture Plan.They do NOT cover damages.

First, must call and submit claim over phone, then form mailed to home to complete, then mail back to Guardsman. This took several weeks. Then claim denied because of "unknown" type stain. Guardsman list every stain known to man, to get you to ***, however I was not exactly sure what had stained my furniture.

I was honest and got denied coverage. Do not cover "unknown" stains. Also made mistake and put incorrect date, but since I signed form, that was too bad.

Felt like I was in court.DO NOT BUY THIS SERVICE..

Review about: Guardsman Furniture Protection Plan.

Review #205391 is a subjective opinion of a user.

PRODUCT OR SERVICE Guardsman Protection Plan
Reason of Review / Monetary Loss Not specified / $250
Preferred solution Not specified

Had an Experience with Guardsman?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Please do not do any business with this company.They are a complete rip off!

I am in utter disbelief. They told me that I can not be helped and when I asked for a manager he was just as bad as the rep. I paid my hard earned money for this, and they just took it and in return I get nothing.

Looks like strong arm robbery to me.Please, don't cheat yourself.


I have been denied on 2 seperate claims to Guardsman.One was because I put the correct date down and they said it had been to long to file claim???!!

That claim was for a 1,500 love seat sagging.

The second claim I still have know clue as to why I was denied.This claim was for the same love seat this time the cardboard that holds the arms firm had caved in and of course denied!

Dallas, Texas, United States #808352

I submitted a service request for cracking and peeling on seams of a leather sofa bought from havertys.

Gaurdsman denied it because its part of wear and tear.Its only 2 years now.

There was a one inch straight cut in a back rest soft between two seats (mostly hidden) and my kids jumped/stand on sofa caused it to rip in the middle of vynl portion and they consider it as wear and tear.

How the heck it will be a wear and tear where no one touches based on regular use.

I strongly believe that it got ripped because one of the kids standing on it.But they say its wear and tear.

I am going to BBB now.

Reading, Massachusetts, United States #770389

Well dealing with the same as all of the above/below.Claim denied.

Unbelievable. Did I get a chance to review the policy prior to purchase? NO. Did the furniture store tell me that my "leather couch" was leather?

YES. Was it? NO -- it was synthetic underneath. Bait and switch.

I am taking legal action against all of them, and reporting insurance FRAUD to the PA Dept of Insurance for an investigation.They are messing with the wrong girl.

Le Harris
Santa Rosa, California, United States #751916

same here... I will never buy furniture warranty again.

Nashua, New Hampshire, United States #748202

They are TERRIBLE and are ripping off consumers! Denied claims that they KNOW THEY SHOULD BE RESPONSIBLE for honoring. Join class action suit against them!


My experience with them has been absolutely miserable.Avoid at all costs.

If you are unlucky enough to have already purchased a plan, I suggest contacting the company you bought the furniture from.Belfort Furniture has been helpful in trying to make up for the miserable service provided by Guardsman.

to Melissa Baltimore, Maryland, United States #742086

Same for Haverty's. They have picked up the slack where Guardsman let us all down.

Eatontown, New Jersey, United States #688042

I agree they suck ...also in really small print they don't cover bonded leather. I shouldn't have even offered this plan since I bought leather bonded couch



I do not know how these people sleep at night.

I can't even go into the ridiculous turmoil I have gone though with this company. I have wasted $99.50 and the price ($1.29.) to mail a manila envelope of my information to file the claim.


Looks like I get #450! HOORAY!!

The terminology in their brochure is misleading. They say they cover "rips, tears, cuts" but very clearly in another section they do NOT claim "rips, tears, cuts". ABSOLUTELY RIDICULOUS.


If this review helps someone, then my $100 rip-off was not in vain.

You May Also Like

Guardsman - DID exactly what I was suppose TO do and was STILL DENIED Guardsman "Just got off the phone with Guardsman -do not buy this furniture warranty... bought living room set from Jennifer Convertible - the seams in the arms of sofa, loveseat and..." Read more Review about Guardsman Furniture Protection Plan from Moreno Valley, California Guardsman "I would never buy an insurance from themThey denied a real claim, is a shame!See pictures for yourself..." Read more Ashley's furniture is covered by guardsman beware they lie to you Guardsman "When I bought the furniture it was covered by everything stains and rips burns . They have declined to fix anything because it is not covered and I bought the..." Read more Guardsman Protection Plan Review from Debary, Florida Guardsman "Please do not get a warranty, it covers nothing. I called last year got denied, called this year got denied from a different incident with my leather couch. Ashley Furniture..." Read more Racial Profiling Kroger's Cherry Grove, 450 Ohio Pike Sr 125, Beechmont Ave., Cincinnati, OH, 45255 Kroger "I Went Grocery Shopping Yesterday At Krogers Uscan And Bag I Felt Eyes Watching Me,But I Continued Shopping Anyway As I Went To The Fast Checkout The Employee Came Over..." Read more Bids Dot Com - liars and scammers Bids Dot Com " is a online auction platform, based here: 659 S Broadway Suite #813 Los Angeles, CA 90014 You can buy coins and bet on items and even cash. I have..." Read more Fake IT Consultation Firm Scam 2017 Terrafirmasolution "I was looking online using looking for computer gigs, and I found this listing for an IT consultation firm that helps felons with non-violent backgrounds get freelancing gigs/temp. employment...." Read more Keystone Rv - 2016 Keystone Cougar 244RLSWE 5th Wheel Problems Keystone Rv "Bought a Keystone premier in 2012, only had one small problem with it so we upgraded to a 5th wheel for our longer trips. Decided to stick with Keystone. Total..." Read more