I bought the most expensive couch Ashley furniture had to offer and the salesman "James" told me about the Guardsman furniture protection plan. He said you can burn your couch rip it,tear it and it is covered!
So in January I made a service request for a tear on my sectional in two different places! I went by Ashley furniture to get a copy of my sales receipt and the sales woman told me that my warranty was purchased on only three parts of my six piece sectional. I had never heard of anyone selling a warranty on a piece of a couch and not the whole thing! That's like saying to my guest only sit on the right side because the left sides not covered!
Would you buy a warranty on half of a refrigerator or half of a tv? No because the very idea is insane! So I had to raise my voice and threaten to sit outside there store and let every customer know what kind of scam yall are running! So finally two months later the manager refunded my money and purchased the Guardsman on the whole couch like I initially was suppose to have!
The manager said he spoke the the people at Guardsman and to send my service request form out and they would get my couch fixed ! So guardsman contacts me after saying that a tear in the couch is not covered and I said how when it'slisted in the brochure as a "covered" item. They then go to tell me that since the original form was sent in January it's been longer than thirty days! So I explain everything that had already happened and said the manger at Ashley Furniture had called and everything was suppose to be good!
They still said no therefore Guardsman just steals your money and I don't know what I can do about it ! Never buy Guardsman and if anyone knows something else I can do besides this post please let me know!!
Product or Service Mentioned: Guardsman Protection Plan.
Monetary Loss: $4300.