Product: Guardsman Fabric Plus Furniture Protection Plan Clear all filters (5 of 5 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.1
Details
Worst customer service experience ever!! @guardsmanfurniturepro Bought a sectional couch from Steinhafles 2.5 years ago with also a 5 year protection plan with Guardman filed a claim a couple weeks ago to get an email today saying they won’t cover anything. I called...
View full review
Review
#1313583 Review #1313583 is a subjective opinion of poster.
Product
Guardsman Fabric Plus Furniture Protection Plan

Guardsman - Poor products, poor customer service, no pride in their products

1.5
Details
lift chair. structural damage to the back. Called on the 6th day. Too late. One day late. WOW. Would not even consider helping us with the damage. Not like it was a ink stain. This is structural damage. All I need is for my mother to fall to the side, out of the chair. Also, that week, my mother, 87, was taken to ER. severe case of Shingles. I have the verification showing this. For about 3 days my mind was trying to keep her out of pain and comfortable. My mind was elsewhere and not on my reporting duties.
View full review
Review
#1128320 Review #1128320 is a subjective opinion of poster.
Product
Guardsman Fabric Plus Furniture Protection Plan
Reason of review
Damaged or defective
Preferred solution
send a repairman to fix the back of the chair
1.0
Details
Ashley's furniture is covered by guardsman beware they lie to you
Ashley's furniture is covered by guardsman beware they lie to you
When I bought the furniture it was covered by everything stains and rips burns .They have declined to fix anything because it is not covered and I bought the insurance for a lot and they can't even fix 1 out of 4 pieces of furniture. They send out a technician to fix...
View full review
3 comments
Anonymous
#1538913

Going through the exact same thing. I was told my plan only covers Consumer Caused Accidents. What the heck is that?

View more comments
Review
#1043957 Review #1043957 is a subjective opinion of poster.
Product
Guardsman Fabric Plus Furniture Protection Plan
Reason of review
Not as described/ advertised

Guardsman in Centereach, New York - Worthless contract

1.4
Details
My contract cost 108.00 for a 10 year "Fabric Plus replacement one time". My cat, unfortunately, urinated on my nice new couch. I have an odor, not a stain. Therefore my contract is worthless. Someone did come out to deoderize it. Did not work so when I called back to ask about a second treatment or replacement, I was told that the service I received was complementary and I should read my contract carefully. So, too bad for me. What was the point in buying it? If my cat STAINED the couch, with the smell, different story. But it just smells. I called Chem Dry and they just left. 125 to do the couch. I should have saved my money from guardsman. Another lesson learned.
View full review
Review
#951521 Review #951521 is a subjective opinion of poster.
Product
Guardsman Fabric Plus Furniture Protection Plan
Cons
  • Dismissive person on the phone
  • Misrepresents coverage
Reason of review
Poor customer service
Loss
$108
Preferred solution
Deliver product or service ordered
Guardsman Furniture Plan - What a rip off - They cover nothing!
Guardsman Furniture Plan - What a rip off - They cover nothing!
Guardsman Furniture Plan - What a rip off - They cover nothing!
Guardsman Furniture Plan - What a rip off - They cover nothing!
Guardsman Furniture Plan - What a rip off - They cover nothing!
I purchased a sofa, love seat, recliner and the Guardsman Furniture plan from Ashley Furniture in Ontario, Ohio in May of 2013. My sofa cushion got 2 small tears in the middle cushion, 1 about a half or more from the seam and 1 near the middle front clearly away from...
View full review
1 comment
Anonymous
#1140330

The tear looks to be from some sort of a puncture to the leather.

A sharp object, perhaps an animal's nail/claw?

By the looks of the curled leather on either side of the actual rip/tear. It appears to have been there awhile.

Not to mention the sofa was purchased in 2013. I doubt the manufacture, Ashley furniture or Guardsman either stated, offered or expressed in writing that the sofa was covered by a life time warranty.

Review
#823027 Review #823027 is a subjective opinion of poster.
Product
Guardsman Fabric Plus Furniture Protection Plan
Reason of review
Not as described/ advertised

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

Guardsman Reviews

  1. 223 reviews
  2. 20 reviews
  3. 4 reviews
  4. 1 review
  5. 1 review
Guardsman reviews