Manufacturer: Guardsman Category: Protection Plans Clear all filters (24 of 24 reviews match)
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Guardsman furniture is a fraud. My father purchased furniture for me and his grand children before he passed. The guardsman policy was offered to us by Ashley. First I submitted a claim and they tell me I submitted it to late. O.K. there's a time limit, but when...
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1.0
Product
Guardsman Elite Furniture Protection Plan
#911674
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Had an issue with one of recliners contacted Guardsman with receipts and purchase agreements in hand and talked to a woman who assured me it was covered and told me to wait a couple days later and someone would contact me. Three weeks later I called to see what was...
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1.2
Product
Guardsman Elite Furniture Protection Plan
I liked
  • Apple does not honor their warranty
  • Very dissatisfied
#898152
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What a complete rip off.Was sold as an "elite" protection plan from an Ashley Furniture store, but it covers nothing that would actually need to be fixed on leather furniture (ripping, scratches, etc). You have to communicate by snail mail and the customer service was...
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Product
Guardsman Elite Furniture Protection Plan
#896755
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Guardsman is a ripoff,when u buy the plan they dont explain what it protects until is too late,after i send them the form for service they ask for photos of the damage then it boiled down to it doesn't protect this it doesn't protect that well i ask them what it...
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1.2
Product
Guardsman Elite Furniture Protection Plan
#895478
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This company is a scam! No customer service, no resolution, 18 hours calculated on my cell phone on hold being transferred between Ashley Furniture and Guardsman and still no resolution! I will continue to blog and report until my issue is resolved! I have the parts...
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Product
Guardsman Elite Furniture Protection Plan
#886107
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I paid over $500 for my furniture's protection plan that is supposed to cover everything not matter what or how it happened to it, even if the damage is purposely done.After 2 years I had damages to my furniture due to the remodeling that I had. I claimed it and they...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Worst decision ever made when purchasing plans
  • Misleading
  • Failure to live up to warranty
#884580
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I was told when I purchased my furniture that the warranty covered everything except tears and guardsmen would come out as often as I wanted to clean and keep the furniture in good condition.After 5 months I decided to use my "elite" protection plan because there were...
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1.0
Product
Guardsman Elite Furniture Protection Plan
#865152
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we purchased an elite policy from guardsman through ashley furniture.did every thing they asked in detail even took all the documents to ashley furniture to have them look it over and were told everything was in proper order for a covered accidental spill yet they came...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Rude and unrealistic time requirements
#783627
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I have a plan that is to cover my entire bedroom set.My bed broke on Monday morning. I immediately called to start the process so I could get this resolved before my family came into town for my daughter's birthday. They have the same protocol for a scratch on a...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Rude and unrealistic time requirements
  • Horrible customer service
#783206
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Purchased the Elite Protection Plan for two big purchases, filed a request to repair my furniture and have been given nothing but the runaround.I've complied with providing them with pictures and since 11/15 nothing has been done. All I keep hearing is that they need...
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1.1
Product
Guardsman Elite Furniture Protection Plan
#765994
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