Product: Guardsman Elite Furniture Protection Plan Clear all filters (0 of 27 reviews match)
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Guardsman - Lying, Cheating, Thieves
We purchased a table and chair from Ashley Furniture on 01/02/2016 with the Guardsman protection plan. We submitted for the first time a damaged request and are getting the runaround. Forms and pictures were sent after weeks of asking for assistance. The only contact...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Denial from an email you cannot respond to
  • Failed to honor repair
#1133536
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Guardsman will say they've reviewed your claims and pictures and decided that from the little jpeg you submitted to them the ripped leather is not covered due to wear and tear. Even if you call and say it's from your dog, nope Guardsman decided you're denied. It's all...
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1.0
Product
Guardsman Elite Furniture Protection Plan
#1051107
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Guardsman furniture protection plan was offered at Mealy's Furniture in Bensalem PA . I currently have a 5 year warranty. To my understanding, Mealys no longer uses them, due to being taken over by another company, but stil using Mealys name. I have been on hold 6...
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Anonymous
Anonymous

Get your local TV station involved.

1.0
Product
Guardsman Elite Furniture Protection Plan
#1019298
Reply to reviews

I sent a request to Guardsman to have the arm on my couch fixed, they said they sent the paperwork on 3-28-16 to me, I filled it out with all additional documentation and mailed it the same day on 4-21-16 from WI to their office in MI. I waited for almost a yr for...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Seems like a scam
#1004358
Reply to reviews

com/app/answers/detail/a_id/1595 How does the 5 Year Accidental Damage Service Plan work? ◦Guardsman, who services our 5 year accidental damage service plans for furniture, may provide a cleaning kit or advice on how to remove the stain. ◦Guardsman may dispatch an...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Did not honor the service contract
#966160
Reply to reviews
Claimed immediately it was from wear and tear. I spot just doesn't show up over night from wear and tear. I bought the table from Ashley Furniture who no longer sells their warranty. It seems as soon as Guardsman realized I bought it at Ashley they wanted nothing to...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Worst decision ever made when purchasing plans
  • Misrepresents coverage
  • Very poor
#964944
Reply to reviews
I filed a claim a few years back, Guardsman sent a repairman and the issue was fixed to my satisfaction. Fast forward to this year, when I opened a claim on another piece of furniture. The repairman did an absolutely horrible job. I complained about it to Guardsman...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Does not honor warranty
#950363
Reply to reviews
We have had the most upsetting experience with guardsman. We've been paying for a warranty for a year-and-a-half for a couch that we bought that is ruined. We filed the warranty complaint with pictures on four different occasions and on the phone we were treated like...
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Anonymous
Anonymous

They have horrible customer service and do not communicate with you if there are issues until after the days are passed so they can deny your claim

1.0
Product
Guardsman Elite Furniture Protection Plan
#943756
Reply to reviews
I purchased a Guardsman Elite 5 year replacement plan for the leather sectional that I purchased from Ashley Furniture in Orlando Fl. When damage to the sofa occurred, I filed a claim with Guardsman. Guardsman's claim process is lengthy and technical, and sets the...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Failure to live up to warranty
#936283
Reply to reviews
You can not speak to anyone with a brain in that company. And as soon as you contact the store, they dismiss you and ask you to contact Guardsman directly. No phone number at all for a district manager either. This was purchased at Jennifer Convertibles in Mohegan...
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1.0
Cortlandt Manor, New York
Product
Guardsman Elite Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Warranty misleading
#934064
Reply to reviews