Product: Guardsman Elite Furniture Protection Plan Clear all filters (32 of 32 reviews match)
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Guardsman - Stated coverage items not covered. Complete fraud

1.0
Details
Purchased $3000 couch from Haverty’s and Guardsman Gold furniture protection plan. Two couch cushions ripped so claim was filed. Despite policy claiming to cover rips and punctures rip was not covered. Buyer beware as Guardsman plans are a complete fraud.
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Review
#1700314 Review #1700314 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Coverage Is a scam
Loss
$3000
Preferred solution
Let the company propose a solution

Guardsman - Tried nine times to get service---never a return call or email

1.0
Details
Tried to get a stain cleaned and the remote repaired on recliner chair. called nine times and never got a response from Guardman. Worst customer service ever and I owned a business. Would not reccomend them ever. They make up rules as they keep doing nothing. They know the system and do things to help them.
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Review
#1563317 Review #1563317 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Pros
  • Very dissatisfied
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Guardsman insurance rip off

Guardsman in District 1 Elkridge, Maryland - Not worth the money

1.5
Details
Bought a bedroom set from a large furniture company in our area and they offered a protection plan for stains, scratches etc for the furniture. We purchased the plan because the furniture was for my brother who was moving into a group home for mentally & physically disabled and we were concerned that the furniture might get scratched or damaged there. Approximately 20 months after the purchase we filed a claim for a damaged foot board, we weren't sure of the exact date of the damage and the claim ended up being denied because the date that I put for when the damage occurred was more than 30 days past by 4 days. The customer service person said that our policy and denied the claim. What a waste of money.
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Review
#1521164 Review #1521164 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
1.0
Details
This company misrepresents its coverage. They fall back on "You need to read what's covered and what isn't." Makeup stains apparently aren't covered (unless it's nail polish), since it is not EXPLICITLY listed under coverage. They were happy to take my $200 and they...
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Review
#1383502 Review #1383502 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Warranty misleading
  • Unwilling to resolve issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Guardsman - Ripoff
1.0
Details
DO NOT BUY THEIR PLANS! HORRIBLE COMPANY! HORRIBLE COUSTOMER SERVICE! It's in caps because that's how horrible my both experiences were with them. Usually I don't write reviews for companies but this one was so bad that it cringes to my skin. So we purchased two...
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2 comments
Anonymous
#1588376

I agree

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Review
#1343643 Review #1343643 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • No customer service
  • Rude and unrealistic time requirements
  • Misrepresents coverage
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Full refund
Tags
  • Supposed furniture protection
1.0
Details
Guardsman - Lying, Cheating, Thieves
We purchased a table and chair from Ashley Furniture on 01/02/2016 with the Guardsman protection plan. We submitted for the first time a damaged request and are getting the runaround. Forms and pictures were sent after weeks of asking for assistance. The only contact...
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Review
#1133536 Review #1133536 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Failed to honor repair
  • Denial from an email you cannot respond to
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • ashley furniture reviews
1.0
Details
Guardsman will say they've reviewed your claims and pictures and decided that from the little jpeg you submitted to them the ripped leather is not covered due to wear and tear. Even if you call and say it's from your dog, nope Guardsman decided you're denied. It's all...
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Review
#1051107 Review #1051107 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Warranty issue
Loss
$140
1.0
Details
Guardsman furniture protection plan was offered at Mealy's Furniture in Bensalem PA . I currently have a 5 year warranty. To my understanding, Mealys no longer uses them, due to being taken over by another company, but stil using Mealys name. I have been on hold 6...
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1 comment
Anonymous
#1316715

Get your local TV station involved.

Review
#1019298 Review #1019298 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Poor customer service
1.0
Details
I sent a request to Guardsman to have the arm on my couch fixed, they said they sent the paperwork on 3-28-16 to me, I filled it out with all additional documentation and mailed it the same day on 4-21-16 from WI to their office in MI. I waited for almost a yr for...
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Review
#1004358 Review #1004358 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Seems like a scam
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Guardsman Ripoff

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

Guardsman Reviews

  1. 223 reviews
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Guardsman reviews
1.0
Details
com/app/answers/detail/a_id/1595 How does the 5 Year Accidental Damage Service Plan work? ◦Guardsman, who services our 5 year accidental damage service plans for furniture, may provide a cleaning kit or advice on how to remove the stain. ◦Guardsman may dispatch an...
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Review
#966160 Review #966160 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Did not honor the service contract
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Ripped-off