Guardsman Elite Furniture Protection Plan Reviews

1.2
(17 reviews)
Product or Service Quality
Advertised vs Delivered
Value for money
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I filed a claim a few years back, Guardsman sent a repairman and the issue was fixed to my satisfaction. Fast forward to this year, when I opened a claim on another piece of furniture. The repairman did an absolutely horrible job. I complained about it to Guardsman and they sent another repairman, who also botched the job. In both instances I spoke with Alex, who was very nice and was genuinely trying to help get the issue fixed. I called...
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1.0
I didn't like
  • Does not honor warranty
#950363
We have had the most upsetting experience with guardsman. We've been paying for a warranty for a year-and-a-half for a couch that we bought that is ruined. We filed the warranty complaint with pictures on four different occasions and on the phone we were treated like imbeciles they spoke to us in a very unprofessional fashion I highly recommend to find another warranty service! This has been a very stressful situation, as you would expect a...
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Anonymous

Anonymous They have horrible customer service and do not communicate with you if there are issues until after the days are passed so they can deny your claim

I purchased a Guardsman Elite 5 year replacement plan for the leather sectional that I purchased from Ashley Furniture in Orlando Fl. When damage to the sofa occurred, I filed a claim with Guardsman. Guardsman's claim process is lengthy and technical, and sets the consumer up for an easy failure and dismissal. I did however successfully meet the criteria for the claim process. Twice the repair tech failed to show up as scheduled. When much...
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1.0
I liked
  • Very dissatisfied
I didn't like
  • Failure to live up to warranty
#936283
They send you a package with a small envelope of a chemical that they want you to apply yourself. They do not live up to what they say at all...Please do not fall victim to this scam of a service....They will not entertain the thought of a refund. You can not speak to anyone with a brain in that company. And as soon as you contact the store, they dismiss you and ask you to contact Guardsman directly. No phone number at all for a district manager...
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1.0
I liked
  • Very dissatisfied
I didn't like
  • Warranty misleading
#934064
I purchased a full coverage warranty from Guardsman for our dining room set, while under warranty one of the chairs broke. I had all my paperwork so i went online to file a claim. Then i had to pri t all the paperwork out and submit it. After they received my claim they took another 10 days to review the claim and then finally received an email saying tbey denied the claim. When I called customer service I was on hold for 20 minutes. When i...
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Guardsman Elite Furniture Protection Plan Review from Mocksville, North Carolina
Guardsman Elite Furniture Protection Plan Review from Mocksville, North Carolina
I bought this plan from Ashley Furniture and was told it covered accidents.Well I reported an accident which was caused by a child while having a party. I don't know exactly what happened I dont know if there was a cut or spill which stained the furniture in these areas but it first appeared stained and whatever it was caused it to appear this was within a couple days which I reported and now the condition has worsen. Now after waiting fir your...
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Guardsman - Buyer Beware!!!!
Purposely contacted the store Ashley Furniture where I purchased my 'fake' leather sofa and love seat that is suppose to be more durable than leather to verify this was something covered by Guardsman and was told yes. Received notice from Guardsman today that my scratches are not covered and that it is clearly in my contract. I looked at the contract I received with the purchase and it is not. They sent me a 4 page document (the one I received...
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1.1
I liked
  • Very dissatisfied
I didn't like
  • Failure to live up to warranty
  • Warranty is very limited
  • Poor protection policy
#917165
Guardsman furniture is a fraud. My father purchased furniture for me and his grand children before he passed. The guardsman policy was offered to us by Ashley. First I submitted a claim and they tell me I submitted it to late. O.K. there's a time limit, but when something else goes wrong and I file another one. I call because I don't want them to try and pull the same ***. They ask to speak to my father and I inform them he passed, these people...
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Had an issue with one of recliners contacted Guardsman with receipts and purchase agreements in hand and talked to a woman who assured me it was covered and told me to wait a couple days later and someone would contact me. Three weeks later I called to see what was going on with claim after 20 min. on hold someone answered transferred me 10 min. later another rep. He instructed me to pull out my agreement Items not covered{All the above} so go...
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1.2
I liked
  • Apple does not honor their warranty
  • Very dissatisfied
I didn't like
  • Dishonest
#898152

Guardsman Elite Furniture Protection Plan Review

#889024
1.5
They do not honor the warranty put you on hold for 30 minutes they come back on automatically deny the claim even though you send photos of the damages to the furniture it is to no avail they are trained to deny your claim do not under any circumstances purchase the extended warranty for furniture with this company
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Guardsman Elite Furniture Protection Plan Review

#884143
1.1
I purchased a three year protection plan from Ashly's furniture. I submitted a reques and they denied a tear at the seam which should be covered under their warranty. This company is a scam and a rip off service contract. Funny how on their website they have all five stars from fake customer Reviews. They're a scam.
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What a complete rip off.Was sold as an "elite" protection plan from an Ashley Furniture store, but it covers nothing that would actually need to be fixed on leather furniture (ripping, scratches, etc). You have to communicate by snail mail and the customer service was not helpful at all. I am very disappointed. I don't think that stores should offer plans like this that are a complete waste of money to their customers. I should have read the...
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