Manufacturer: Guardsman Category: Protection Plans Clear all filters (24 of 24 reviews match)
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Guardsman will say they've reviewed your claims and pictures and decided that from the little jpeg you submitted to them the ripped leather is not covered due to wear and tear. Even if you call and say it's from your dog, nope Guardsman decided you're denied. It's all...
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1.0
Product
Guardsman Elite Furniture Protection Plan
#1051107
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Guardsman furniture protection plan was offered at Mealy's Furniture in Bensalem PA . I currently have a 5 year warranty. To my understanding, Mealys no longer uses them, due to being taken over by another company, but stil using Mealys name. I have been on hold 6...
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Anonymous
Anonymous

Get your local TV station involved.

1.0
Product
Guardsman Elite Furniture Protection Plan
#1019298
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I sent a request to Guardsman to have the arm on my couch fixed, they said they sent the paperwork on 3-28-16 to me, I filled it out with all additional documentation and mailed it the same day on 4-21-16 from WI to their office in MI. I waited for almost a yr for...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Seems like a scam
#1004358
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Guardsman Elite Furniture Protection Plan Review

#889024
1.5
Details
They do not honor the warranty put you on hold for 30 minutes they come back on automatically deny the claim even though you send photos of the damages to the furniture it is to no avail they are trained to deny your claim do not under any circumstances purchase the extended warranty for furniture with this company
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Guardsman Elite Furniture Protection Plan Review

#884143
1.1
Details
I purchased a three year protection plan from Ashly's furniture. I submitted a reques and they denied a tear at the seam which should be covered under their warranty. This company is a scam and a rip off service contract. Funny how on their website they have all five stars from fake customer Reviews. They're a scam.
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Advertised vs Delivered
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I filed a claim a few years back, Guardsman sent a repairman and the issue was fixed to my satisfaction. Fast forward to this year, when I opened a claim on another piece of furniture. The repairman did an absolutely horrible job. I complained about it to Guardsman...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I didn't like
  • Does not honor warranty
#950363
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We have had the most upsetting experience with guardsman. We've been paying for a warranty for a year-and-a-half for a couch that we bought that is ruined. We filed the warranty complaint with pictures on four different occasions and on the phone we were treated like...
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Anonymous
Anonymous

They have horrible customer service and do not communicate with you if there are issues until after the days are passed so they can deny your claim

1.0
Product
Guardsman Elite Furniture Protection Plan
#943756
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I purchased a Guardsman Elite 5 year replacement plan for the leather sectional that I purchased from Ashley Furniture in Orlando Fl. When damage to the sofa occurred, I filed a claim with Guardsman. Guardsman's claim process is lengthy and technical, and sets the...
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1.0
Product
Guardsman Elite Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Failure to live up to warranty
#936283
Reply to reviews
You can not speak to anyone with a brain in that company. And as soon as you contact the store, they dismiss you and ask you to contact Guardsman directly. No phone number at all for a district manager either. This was purchased at Jennifer Convertibles in Mohegan...
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1.0
Guardsman Cortlandt Manor, New York
Product
Guardsman Elite Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Warranty misleading
#934064
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I purchased a full coverage warranty from Guardsman for our dining room set, while under warranty one of the chairs broke. I had all my paperwork so i went online to file a claim. Then i had to pri t all the paperwork out and submit it. After they received my claim...
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1.0
Product
Guardsman Elite Furniture Protection Plan
#923787
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Guardsman - Elite Furniture Protection Plan Review from Mocksville, North Carolina
Guardsman - Elite Furniture Protection Plan Review from Mocksville, North Carolina
I bought this plan from Ashley Furniture and was told it covered accidents.Well I reported an accident which was caused by a child while having a party. I don't know exactly what happened I dont know if there was a cut or spill which stained the furniture in these...
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Anonymous
Anonymous

Really? just popped up like that huh? I have 30 years in the furniture service industry, I can tell you youre full of you know what. MAYBE if the child spilled nail polish rem...

1.0
Product
Guardsman Elite Furniture Protection Plan
#917830
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Guardsman - Buyer Beware!!!!
Purposely contacted the store Ashley Furniture where I purchased my 'fake' leather sofa and love seat that is suppose to be more durable than leather to verify this was something covered by Guardsman and was told yes. Received notice from Guardsman today that my...
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1.1
Product
Guardsman Elite Furniture Protection Plan
I liked
  • Very dissatisfied
I didn't like
  • Warranty is very limited
  • Poor protection policy
  • Failure to live up to warranty
#917165
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