Product: Guardsman Claim Clear all filters (88 of 88 reviews match)
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Guardsman - Guardman

1.0
Details
I hate gurdmans insurance company also. I have a tear at the bottom right side front sofa chair. I called and filed a claim form. after 1 week they emailed me stating stress tears are not covered. WTF. I have a toddler when I bought my furniture I specifally stated to the sails lady I want insurance that will cover everything from top to bottom. her response was it will cover anything and everything. well now that I need them they refuse to fix my armchair. I extremely pissed of. I will be filling a coplaint to corporate office of guardmans and Nebraska furniture mart. this is a complete missling and fraud. the sales lady didn't mention anything to us about no stress tear, othwerwise I wouldn't have bought the furniture.
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Review
#1629291 Review #1629291 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
Loss
$375
Preferred solution
fix my furniture or i want a compelete refund of my insurance that i bought.
Tags
  • Guardsman insurance rip off

Guardsman in Los Angeles, California - How many lies?

Their reps will literally lie and give you the run-around forcing you to miss their deadlines. The sales reps misrepresent the insurance product and what it covers to get the sale, but what they promise is later not covered. A claim of mine that IS covered they simply keep sending out someone to "spray" the damaged leather area. The leather is MISSING, so no amount of spray is going to work. The language says the item would be repaired, replaced, or a cash settlement offered. Yet they just keep spraying the furniture and making me refile. It's absolutely fraudulent.
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Review
#1509961 Review #1509961 is a subjective opinion of poster.
Service
Guardsman Claim

Guardsman - Terrible and fraudulent

I was convinced to buy a warranty program for an expensive couch/recliner set from Mor furniture. With no problems with a meticulously cared for set, I noticed a little tear. The nightmare ensued by a very--run around--avoidance from a company that I paid good money to protect. AFTER THEY ADMITTED responsibility and coverage, a repair man came to my house but admitted it was more than a small fix. DUE TO THAT, GUARDSMAN realized that it was more than a simple fix, they denied my claim. WHAT A FRAUD! NEVER buy GUARDSMAN..they don't respond or have a contact e-mail, web site, etc. THEY ARE FRAUDULENT, from top to bottom.
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Review
#1491133 Review #1491133 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
Loss
$1500
Preferred solution
Let the company propose a solution

Guardsman in Grand Rapids, Michigan - TOTAL SCAM and RUDE employees

1.0
Details
I purchased a protection plan for my furniture. This company turned out to be completely unwilling to fulfill their obligations. They make filing a claim impossibly difficult. They deny all claims even when properly submitted. And their customer service is the WORST I have every encountered (and that says a lot these days).
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Review
#1444137 Review #1444137 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Poor customer service
  • Refusal to fulfill contract
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
11-30-18 Never ever buy one of their warranties. We bought $5,000 couches from Mor furniture and was told that almost everything was covered. On morning we found something on the coaches and my wife cleaned it with leather cleaner and whatever was on the couches came...
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Review
#1411860 Review #1411860 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
1.0
Details
I contacted Guardsman and they advised that I had 30 days to mail in the completed form, that they would email me, and I had to include pictures as well. They advised me that if they did not receive the paper work within 30 days my claim would NOT even be considered....
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Review
#1402392 Review #1402392 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Does not honor warranty
  • Does not honor warrenty
Reason of review
Warranty issue
Loss
$1600
Preferred solution
Full refund
Tags
  • Guardsman SCAM
1.0
Details
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...
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Review
#1362056 Review #1362056 is a subjective opinion of poster.
Service
Guardsman Claim

RUN AWAY FROM GUARDSMAN!!!

1.0
Details
I have had the couch for 3 1/2 years. They did Nied my very first claim! It is definitely a scam. BBB need to shut them down! Horrible service! Managers will not call me back.
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Review
#1359478 Review #1359478 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
Guardsman - Worst company EVER
Guardsman - Worst company EVER
Guardsman - Worst company EVER
Purchased a 5 yr protection plan though Ashley Furniture for my kitchen table and chairs. After 3 years the chairs screws were literally falling out of the chair. So I call the number to file the claim. They send me a bunch of sheets to fill out. Then they call to...
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2 comments
Anonymous
#1510575

Should have told them you had a party and things got wild. Guardsman works when you read the plan and use their lingo.

Don’t give them more information than briefly saying it was accidently broken during the oarty this past weekend. You will be happy with your new replacement. We followed the store managers instructions to a T and it worked like a charm.

Guardsman is like dealing with crooked lawyers. Have to read their fine print and read between the lines.

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Review
#1281067 Review #1281067 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Order processing issue

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

Guardsman Reviews

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Guardsman reviews
When the man told me that my claim would not be honored, I asked to have the payment I made to Guardsman refunded. He told me that the had no obligation to do so, because I live in Texas and acted like I am stupid. I’m pissed, when I am this pissed I will go all they...
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Review
#1269611 Review #1269611 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Insulting
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution