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So, I purchased the 5 year plan from Guardsman that was suggested by the salesman stating that they cover everything for my furniture that I purchased from the Ashley's Furniture Home Store in Yorba Linda. 4 years later I ran into two issues in the same day and I was so happy that I bought the protection plan.

My friends bratty kids were over and decided to puncture the arm on the couch with clippers. Then they split an entire bottle of water on the lounge chair which has now become flat. So, I went through and followed all of the rules in terms of filing a proper claim for both of these incidents. I was also patient considering this entire process has taken over 2 months!

Anyways, they dismissed my claim regarding the water spill since apparently they do not replace foam.... really....smh. I called Guardsman and they just kept saying that they do not replace foam and to call the Ashley's Furniture Corporate office which I did and a girl by the name of Kiara said that she would look into the case and then call me back. Never did.

Anyways, I was irritated about that, but I still had my other claim. So, a month later a guy calls me and says that he would have time to come out to my house to look at the punctures and that he would be there at noon. Well, 2:00PM comes by and I called the guy and he said, "Oh, I said around noon." so then he comes 45 minutes later. He looks at the cushion with the water stain and the punctures on the arm chair and takes a bunch of pictures.

Then he tells me that he is going to submit his response and then someone will get back to me. I thought that he was coming out to fix the couch so his visit was pointless since I had already submitted pictures and everything that they needed 2 MONTHS AGO!. Well, weeks go by and I finally got an email this morning stating that they will not fix or do anything. (See the *** response below).

Sectional-Left Arm Facing Sofa - Puncture - Stains or damage due to extensive activities are not covered under the terms of the protection plan. Sectional-Right Arm Facing Chaise - Cushion Flattening/Loss of Foam Resiliency - The reported damage on your furniture is not covered under the terms of the protection plan. Guardsman is a cleaning company and they do not help or provide services to fix anything. As for Ashley Furniture, I cannot believe that they even recommend this company.

I spoke with an agent from the corporate office named Kiara regarding this to see if there is anything that she could do to help me. She was very nice and said that she would call me back. well... that was 3 weeks ago.

I just got off the phone with another worthless employee by the name of Carrie M. who refused to give me her last name and employee ID #. She basically told me that no one by the name of Kiara works there and there is no record of me calling since supposedly they open up a new claim and record the conversation every time someone calls in, but of course, there is nothing open under my name. Carrie M was rude, condescending and not worth my time.

She basically told me that Guardsman is just going to call me and reiterate what the email told me in regards to not wanting to help me. Absolute *** Both of these companies are worthless and they could care less about the people that are actually putting money in their pockets. I will never purchase from Ashley's Furniture ever again and I have spent over $10,000 with that company. Their customer service sucks.

DO NOT PURCHASE ANYTHING FROM ASHLEY'S FURNITURE AND DO NOT USE GUARDSMAN. save yourself the headache.

Reason of review: Poor Customer service and the lack of wanting to help their clients. There is a loop hole for everything..

Monetary Loss: $10.

Preferred solution: Let the company propose a solution.

Location: 2631 Faivre St, Chula Vista, CA 91911, USA

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