(8 of 588 reviews match)
Like lot of other people at the time of purchase I was told anything happens they come out and fix it right away. Well I had the stain and called and the rep told me to submit the claim within a month only to find out this: Loveseat - Food & Beverage - The required...Read more
Company wrote 0 public responses to the review from Jun 30, 2016.
I purchased a leather sleeper sofa from Haverty's and purchased Guardsman Protection 4 yrs ago I submitted a claim due to springs in the cushions collapsing and leather color wearing off. I submitted the claim and photos on-line. After waiting several weeks I called...Read more
Company wrote 0 private or public responses to the review from Mar 17, 2016.
On October 26, 2015 Guardsman Rep. Dan arrived at my house, I was told he would give me a call before arrival no call, Dan spent about five minutes looking at my leather sofa then said I will give you a good price for repair, it's now November 19, and I have not heard...Read more
Company wrote 0 public responses to the review from Nov 20, 2015.
Worst service ever! I called in a claim and explained what happened, that there was a worn area and I sat down and tore it. I was told because I did not explain in greater detail, my claim is denied as normal wear and tear. I then said, sorry, I did not provide...Read more
Company wrote 0 public responses to the review from Nov 11, 2014.
When we purchased our area oriental rug, we also purchased a Guardsman cleaning warranty that was supposed to get any and all stains out or they would replace your rug. Everytime Guardsman came out to clean a spot they would leave a discoloration on the rug which I...Read more
Company wrote 0 public responses to the review from Jun 13, 2013.
service plan bought through havertys technician didnt clean listed stains then told me to buy non guardsman products and clean it myself as he did not have the time. When i called to complain found out he works with his mother who of course backed him up and did not...Read more
Company wrote 0 public responses to the review from Jun 12, 2011.
Just spoke to Guardsman today. They informed me that although I purchased their crappy protection plan, they will not be coming out to fix my sofa because...wait for it.... my paperwork took JUST OVER 10 DAYS TO REACH THEM! I should mention that the cracked frame on my...Read more
Company wrote 0 private or public responses to the review from Feb 07, 2011.
Guardsman/Valspar certainly doesn't mind taking your money but they will under no circumstances cover any problems with your furniture. I had my sofa for 2 years from Ashley Furniture when the leather started losing pigmentation in several spots. Some areas looked...Read more
Company wrote 0 public responses to the review from Dec 31, 2009.
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