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Like lot of other people at the time of purchase I was told anything happens they come out and fix it right away. Well I had the stain and called and the rep told me to submit the claim within a month only to find out this: Loveseat - Food & Beverage - The required...
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Company wrote 0 public responses to the review from Jun 30, 2016.
#874603
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I purchased a leather sleeper sofa from Haverty's and purchased Guardsman Protection 4 yrs ago I submitted a claim due to springs in the cushions collapsing and leather color wearing off. I submitted the claim and photos on-line. After waiting several weeks I called...
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Company wrote 0 private or public responses to the review from Mar 17, 2016.
1.0
I didn't like
  • Warranty misleading
#811553
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On October 26, 2015 Guardsman Rep. Dan arrived at my house, I was told he would give me a call before arrival no call, Dan spent about five minutes looking at my leather sofa then said I will give you a good price for repair, it's now November 19, and I have not heard...
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Company wrote 0 public responses to the review from Nov 20, 2015.
1.0
I liked
  • Quick response
I didn't like
  • No customer service
#737373
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Worst service ever! I called in a claim and explained what happened, that there was a worn area and I sat down and tore it. I was told because I did not explain in greater detail, my claim is denied as normal wear and tear. I then said, sorry, I did not provide...
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Company wrote 0 public responses to the review from Nov 11, 2014.
#556451
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When we purchased our area oriental rug, we also purchased a Guardsman cleaning warranty that was supposed to get any and all stains out or they would replace your rug. Everytime Guardsman came out to clean a spot they would leave a discoloration on the rug which I...
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Company wrote 0 public responses to the review from Jun 13, 2013.
Anonymous
Anonymous

Additional dog stain in the same spot.. your dog kept #%4@ing on your rug sounds like a behabioral problem.

#418423
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service plan bought through havertys technician didnt clean listed stains then told me to buy non guardsman products and clean it myself as he did not have the time. When i called to complain found out he works with his mother who of course backed him up and did not...
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Company wrote 0 public responses to the review from Jun 12, 2011.
Anonymous
Sammy Thomas

I agree. Guardsman is a total rip off. I had a bad experience with them. Please do not buy Guardsman Furniture Protection Plan.

#242853
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Just spoke to Guardsman today. They informed me that although I purchased their crappy protection plan, they will not be coming out to fix my sofa because...wait for it.... my paperwork took JUST OVER 10 DAYS TO REACH THEM! I should mention that the cracked frame on my...
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Company wrote 0 private or public responses to the review from Feb 07, 2011.
Anonymous
david woods

Hi, I am having a major problem with this awful company. Does anyone have the corporate phone number and address of Elite Guardsman please, thanks.

Anonymous
Shawn

Just got denied on my claim becasue I didn\'t report the damage in 5 days and they didn\'t receive my form (which I had to mail) in 10 days. When I called all the people I sp...

#220408
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Guardsman/Valspar certainly doesn't mind taking your money but they will under no circumstances cover any problems with your furniture. I had my sofa for 2 years from Ashley Furniture when the leather started losing pigmentation in several spots. Some areas looked...
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Company wrote 0 public responses to the review from Dec 31, 2009.
Anonymous
Sandy

I have the same problem with my couch as anonymous. My leather couch is flaking after only three years. We bought the couch from Thomasville, so please add this to the furni...

Anonymous
SONNY

I faxed all my information to guardsman 1 month ago and i have not heard anything back from then yet. I was wondering so i looked this information up and i find these types o...

#166149
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