Guardsman Reviews in Atlanta, Georgia
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
0
ISSUES RESOLVED
621
TOTAL REVIEWS
$610K
CLAIMED LOSSES
$2.2K
AVG LOSS
73.4K
PAGE VIEWS
What's your story with this company?
Ask a Question About Guardsman
Cons
- Horrible customer service
- Unwilling to resolve issue
- Misrepresents coverage
Pros
- Very dissatisfied
- Some of the staff
- Quick response
Clear all filters
(8 of 621 reviews match)
State:
City:
Product:
Show
Like lot of other people at the time of purchase I was told anything happens they come out and fix it right away. Well I had the stain and called and the rep told me to submit the claim within a month only to find out this: Loveseat - Food & Beverage - The required...
View full review
Review
Reason of review
Warranty issue
Loss
$300
Preferred solution
Full refund
Tags
Guardsman review in Atlanta, Georgia: Update your Technology - It's 2016!
I purchased a leather sleeper sofa from Haverty's and purchased Guardsman Protection 4 yrs ago I submitted a claim due to springs in the cushions collapsing and leather color wearing off. I submitted the claim and photos on-line. After waiting several weeks I called to find out the status and they told me I had to MAIL in the form. I don't understand why I have to hand write on a form to be mailed in when it's 2016. Oh btw, they have my photos that I uploaded on-line. So I found an envelope, mailed in my handwritten form to only be turned down for not turning my form in in a timely manner. They take your money, provide out dated ways to submit your claim only to keep your money and not to honor what you purchased. Get with the times. How do you not accept forms on-line which are black and white but you accept pictures on-line? I guess I should have filled out the form with a quill and ink then had it pigeon carried until it reached the pony express to be delivered.
Review
Product
Guardsman Protection Plan
Cons
- Warranty misleading
Reason of review
Order processing issue
Loss
$500
Preferred solution
Let the company propose a solution
On October 26, 2015 Guardsman Rep. Dan arrived at my house, I was told he would give me a call before arrival no call, Dan spent about five minutes looking at my leather sofa then said I will give you a good price for repair, it's now November 19, and I have not heard...
View full review
Review
Product
Guardsman Protection Plan
Pros
- Quick response
Cons
- No customer service
Reason of review
Poor customer service
Preferred solution
Full refund
Guardsman denied a claim on a technicality
Worst service ever! I called in a claim and explained what happened, that there was a worn area and I sat down and tore it. I was told because I did not explain in greater detail, my claim is denied as normal wear and tear. I then said, sorry, I did not provide enough detail, let me explain further and I was told, too late. You were not detailed enough, so claim is denied. I apologized and explained that detail to me meant to say what happened. A worn spot tore seemed enough to me and there is no opportunity to correct. They told me next time I should just understand the word detailed. The manager then went on to explain to me what detail means and belittle me. She then told me I was using semantics and I was actually just trying to give the requested detail. I then asked to speak to a Director or Vice President and I was told they did not have any.
Review
Service
Guardsman Claim
Reason of review
Poor customer service
Loss
$3000
When we purchased our area oriental rug, we also purchased a Guardsman cleaning warranty that was supposed to get any and all stains out or they would replace your rug. Everytime Guardsman came out to clean a spot they would leave a discoloration on the rug which I...
View full review
1 comment
Additional dog stain in the same spot.. your dog kept #%4@ing on your rug sounds like a behabioral problem.
Review
Product
Guardsman Protection Plan
Loss
$2000
Guardsman review in Atlanta, Georgia: Guarsdman stinks
service plan bought through havertys technician didnt clean listed stains then told me to buy non guardsman products and clean it myself as he did not have the time. When i called to complain found out he works with his mother who of course backed him up and did not resend or offer any additional service. Called 1800 number did not get any results. be weary of these pre paid service plans they stink. They contract out to random contractors who dont have to do quality service and do not have any oversight within the company. They also told me they fired any techniqcians that do a thorough job.
1 comment
Review
Guardsman 5 Year Scam
Just spoke to Guardsman today. They informed me that although I purchased their *** protection plan, they will not be coming out to fix my sofa because...wait for it.... my paperwork took JUST OVER 10 DAYS TO REACH THEM! I should mention that the cracked frame on my sofa is due to a imperfection in the wood & has been repaired (very shoddily) by one of Guardsman's goons already. Guess what? It broke again...in the exact same place. If anyone is really interested in a class action suit against this disgrace of a company, please contact me at stacey0970@comcast.net. Also, is there anything that anyone has done to get a result? I'll be contacting By Design's corporate headquarters in the morning. After that, I'm at a loss as to what to do. Thanks.
3 comments
Review
Product
Guardsman Protection Plan
Guardsman/Valspar certainly doesn't mind taking your money but they will under no circumstances cover any problems with your furniture. I had my sofa for 2 years from Ashley Furniture when the leather started losing pigmentation in several spots. Some areas looked...
View full review
13 comments
I have the same problem with my couch as anonymous. My leather couch is flaking after only three years.
We bought the couch from Thomasville, so please add this to the furniture stores you don't trust.
They will not stand behind the product and told us to contact Valspar. After reading all of the above posts we realize that it will be a waste of time.
View more comments
Review
Product
Guardsman Protection Plan
Compare Guardsman to
Guardsman
2740 reviews
VS
Ashley Furniture
2740 reviews
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
I agree. Guardsman is a total rip off.
I had a bad experience with them. Please do not buy Guardsman Furniture Protection Plan.