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Guardsman Protection Plan Review

1.0
Details
Do not purchase these plans. Guardsman does not honor their plans. We were lied to by the furniture salesperson when the plan was purchased. I have submitted claims twice for damage to my leather sectional and both have been denied. This company does not provide service
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Review
#926592 Review #926592 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality

Guardsman Elite Furniture Protection Plan Review from *** Georgia

This company is a scam! No customer service, no resolution, 18 hours calculated on my cell phone on hold being transferred between Ashley Furniture and Guardsman and still no resolution! I will continue to blog and report until my issue is resolved! I have the parts after completing their old school process, unfortunately Technician cannot come until they they resolve the additional parts needed. Parts that were broken by and reported by their service technician when he came to evaluate! I am like the child stuck in the middle of the DIVORCE between GUARDSMAN and ASHLEY FURNITURE who no longer uses their service! My dear friend and neighbor who happens to be a lawyer is advising me how to protect others from this so called "Protection Service" To be sure others less fortunate do not fall for this so called paid protection service.
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Review
#886107 Review #886107 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Warranty issue

Guardsman review in Alpharetta, Georgia: Poor customer service

1.0
Details
I paid over $500 for my furniture's protection plan that is supposed to cover everything not matter what or how it happened to it, even if the damage is purposely done. After 2 years I had damages to my furniture due to the remodeling that I had. I claimed it and they kept telling me there are some documents missing. I kept in contact with them even when I went out of states for a month to make sure the time limited that they have is met. but after 3 month key emailed me that they won't be able to fix my furniture because "plan was not met as outlined" my terms and conditioned documents, and that's because it is more than 30days time limited. They have a very poor customer service and they are careless. They don’t even bother calling back or even emailing you letting know if they need something else or there are any document missing; they only wait for your call. They are very careless. Even the manager are not useful at all and you cannot reach then anyhow but leaving a voice and wait for 48 hours for thier call back. I highly recommend NOT doing business with this company.
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Review
#884580 Review #884580 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Worst decision ever made when purchasing plans
  • Too complicated
  • Bad customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
fix all my furniture as it was supposed to from the beggining
Tags
  • Useless Warranty
  • Supposed furniture protection
  • furniture care
  • Guardsman insurance
Like lot of other people at the time of purchase I was told anything happens they come out and fix it right away. Well I had the stain and called and the rep told me to submit the claim within a month only to find out this: Loveseat - Food & Beverage - The required...
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Review
#874603 Review #874603 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$300
Preferred solution
Full refund
Tags
  • The Damage
  • furniture care

Guardsman Elite Furniture Protection Plan Review from Mableton, Georgia

1.0
Details
I was told when I purchased my furniture that the warranty covered everything except tears and guardsmen would come out as often as I wanted to clean and keep the furniture in good condition. After 5 months I decided to use my "elite" protection plan because there were a few mud marks from the dogs and also a mark from a friend's leather belt. The claim process was complicated (asking for in depth descriptions of the stain and pictures of the stain next to a ruler in a specific format). The claim form can be submitted online but you still have to sign and mail in a copy of your purchase receipt and the claim form anyway. I was irritated but went through the whole process. Then I received an email saying that I didn't meet the requirements for cleaning my couches. The agreement clearly states that pet accidents will be cleaned. So I'm wondering why they will agree to clean urine off my couch but not mud??? Does this even make sense? This protection plan is a SCAM!! Don't buy it. You will be nothing but disappointed and and waste your money.
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Review
#865152 Review #865152 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Not as described/ advertised

Guardsman review in Atlanta, Georgia: Update your Technology - It's 2016!

1.0
Details
I purchased a leather sleeper sofa from Haverty's and purchased Guardsman Protection 4 yrs ago I submitted a claim due to springs in the cushions collapsing and leather color wearing off. I submitted the claim and photos on-line. After waiting several weeks I called to find out the status and they told me I had to MAIL in the form. I don't understand why I have to hand write on a form to be mailed in when it's 2016. Oh btw, they have my photos that I uploaded on-line. So I found an envelope, mailed in my handwritten form to only be turned down for not turning my form in in a timely manner. They take your money, provide out dated ways to submit your claim only to keep your money and not to honor what you purchased. Get with the times. How do you not accept forms on-line which are black and white but you accept pictures on-line? I guess I should have filled out the form with a quill and ink then had it pigeon carried until it reached the pony express to be delivered.
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Review
#811553 Review #811553 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Warranty misleading
Reason of review
Order processing issue
Loss
$500
Preferred solution
Let the company propose a solution

Guardsman review in Woodstock, Georgia: They truly don't care

1.0
Details
I have a plan that is to cover my entire bedroom set. My bed broke on Monday morning. I immediately called to start the process so I could get this resolved before my family came into town for my daughter's birthday. They have the same protocol for a scratch on a dresser and a completely unusable bed and they don't give a *** if you have to sleep on the floor when your family is in town. I originally bought this at Ashley's furniture and the representative said that he would call on my behalf to help expedite and never did. Total failure of empathy and customer care from both parties. I will never buy from any furniture company that uses Guardsman or Ashley's furniture again.
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Review
#783206 Review #783206 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Poor customer service
  • Rude and unrealistic time requirements
Reason of review
Poor customer service
Preferred solution
I just want my bed fixed this week. Apparently that is to much to ask.
Tags
  • Supposed furniture protection
  • Ripe-off

Guardsman - Protection Plan Review from Winston, Georgia

1.0
Details
Guardsman - Protection Plan Review from Winston, Georgia
I purchased two chairs from Ashley furniture less than three years ago and purchased the guardsman five year protection for each chair. I submitted a claim for tears in both headrests. I was told by a guardsman rep. That a tech would come to our house and inspect/ fix the damage. A few days later I received an email stating that our problem was a peeling problem and not covered, site unseen. I knew that I was being taken for a ride at this point.. After four emails, sendings pictures and two more phone calls(both placed on hold for over 25 minutes and one with an extremely rude and sarcastic representative, I was told that it was what was first described. Peeling. Please see photo. I usually don't post items but I would warn not to buy this Product from this company I have also been ignored by Ashley at this point. Hope to hear from them since guardsman suggest it is a manufacturing issue
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1 comment
Anonymous
#1166117

Guardsman and furniture protection plans like it are scams. Most respectable furniture stores do not sell these programs because as an after market purchase the plans do not follow through with warranty claims. Their is always a issue or clause toget the out of any responsibility.

Review
#741627 Review #741627 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Order processing issue
1.0
Details
On October 26, 2015 Guardsman Rep. Dan arrived at my house, I was told he would give me a call before arrival no call, Dan spent about five minutes looking at my leather sofa then said I will give you a good price for repair, it's now November 19, and I have not heard...
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Review
#737373 Review #737373 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Pros
  • Quick response
Cons
  • No customer service
Reason of review
Poor customer service
Preferred solution
Full refund

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

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Guardsman - Protection Plan Review from Johns Creek, Georgia

3.0
Details
Do not purchase their warranty. They will not honor it and customer service is not very helpful. I Subnitted a claim, then had to leave town due to death in the family. When I returned I called to see if it wS ok to still send, I got the go ahead but then got an email saying my claim was late and would not be processed and could not be resubmitted. WTH what difference should it make when I send it in? I did not ask my dad to die, I had to fly out of the country, explained all this and all they said was sorry. :) why should they care right!! waste of money
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Review
#648914 Review #648914 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Not as described/ advertised