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Guardsman Protection Plan Review

Do not purchase these plans. Guardsman does not honor their plans. We were lied to by the furniture salesperson when the plan was purchased. I have submitted claims twice for damage to my leather sectional and both have been denied. This company does not provide service
1.0
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
#926592
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This company is a scam! No customer service, no resolution, 18 hours calculated on my cell phone on hold being transferred between Ashley Furniture and Guardsman and still no resolution! I will continue to blog and report until my issue is resolved! I have the parts...
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#886107
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I paid over $500 for my furniture's protection plan that is supposed to cover everything not matter what or how it happened to it, even if the damage is purposely done. After 2 years I had damages to my furniture due to the remodeling that I had. I claimed it and they...
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1.0
I didn't like
  • Misleading
  • Bad customer service
  • Worst decision ever made when purchasing plans
#884580
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Like lot of other people at the time of purchase I was told anything happens they come out and fix it right away. Well I had the stain and called and the rep told me to submit the claim within a month only to find out this: Loveseat - Food & Beverage - The required...
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#874603
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I was told when I purchased my furniture that the warranty covered everything except tears and guardsmen would come out as often as I wanted to clean and keep the furniture in good condition. After 5 months I decided to use my "elite" protection plan because there were...
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1.0
#865152
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I purchased a leather sleeper sofa from Haverty's and purchased Guardsman Protection 4 yrs ago I submitted a claim due to springs in the cushions collapsing and leather color wearing off. I submitted the claim and photos on-line. After waiting several weeks I called...
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1.0
I didn't like
  • Warranty misleading
#811553
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I have a plan that is to cover my entire bedroom set. My bed broke on Monday morning. I immediately called to start the process so I could get this resolved before my family came into town for my daughter's birthday. They have the same protocol for a scratch on a...
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1.0
I didn't like
  • Rude and unrealistic time requirements
  • Poor customer service
#783206
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Guardsman - Protection Plan Review from Winston, Georgia
I purchased two chairs from Ashley furniture less than three years ago and purchased the guardsman five year protection for each chair. I submitted a claim for tears in both headrests. I was told by a guardsman rep. That a tech would come to our house and inspect/ fix...
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Anonymous
Anonymous

Guardsman and furniture protection plans like it are scams. Most respectable furniture stores do not sell these programs because as an after market purchase the plans do not ...

1.0
#741627
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On October 26, 2015 Guardsman Rep. Dan arrived at my house, I was told he would give me a call before arrival no call, Dan spent about five minutes looking at my leather sofa then said I will give you a good price for repair, it's now November 19, and I have not heard...
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1.0
I liked
  • Quick response
I didn't like
  • No customer service
#737373
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Do not purchase their warranty. They will not honor it and customer service is not very helpful. I Subnitted a claim, then had to leave town due to death in the family. When I returned I called to see if it wS ok to still send, I got the go ahead but then got an email...
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3.0
#648914
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