1 comment

The salesman at the furniture store sells you that it will cover everything. Totally not true.

In fact I'm not sure if it covers anything. Our couch was sagging after two years and I filed a claim to try to get someone to come out to fix it and they came up with all kinds of excuses why they couldn't and wouldn't cover it. I gave up and then read through the contract and noticed the frame and springs should be covered so I tried to file a different claim which they denied and came up with all kinds of excuses since it was like the first issue which they wouldn't fix either. They don't want to fix anything.

Save the money towards your next furniture purchase. And don't buy Klaussner furniture either...total garbage.

Product or Service Mentioned: Guardsman Protection Plan.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

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Anonymous
#1510580

Havertys furniture is the same. Made in China crap.

No wonder their sales staff pressure sells the Guardsman plan. Total wadte of money. Consumer Beware! Check out the bad reviews on the guardsman website how deceiving the plan is when people try to use it.

Great commisson for the furniture stores management selling these proection plans. Its your money. Read the fine print.

You can cancel the plan in the first month to get a full refund of the plan. Car, appliance and furniture companies found an easy way to build profits so they can sell chesper products to consumers.

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