Purchased a sectional sofa from Ashley furniture (would not recommend) and purchased the Guardsman furniture policy. WORST customer service ever.
first you call the so called customer service line and give all of the normal info thinking your setting up a time for a Guardsman rep to come to your house to fix your furniture. Then at the end of the call they tell you, you will receive an email. You get the email and have to take multiple images and then size them to a specific dpi and width and height. Then you have to fill out their entire way to long multiple forms up load your photos, scan your furniture receipt, the receipt for the protection and mail it.
After a week you will hear back and they will tell you for whatever bs reason that it is not cover.
DO NOT WASTE YOUR TIME AND DO NOT BUY FOROM A CORRUPT COMPANY OR A COMPANY THAT SELL GUARDSMAN INSURANCE. IT IS A SCAM.
Monetary Loss: $1500.