4999 36th St SE, Grand Rapids, MI 49512, USA
Not resolved

This product is a total ripoff, I bought the gold plan to cover for wear and tear spills damage etc.. My sofa stitching began to fail in the center section cushion and on the sofa back from normal wear and tear the rep at guardsman told me it was a manufacturers defect after owning the sofa for 2.5 years, this is clearly wear and tear and they are refusing to cover it.

I used to use quite a few Valspar products not any longer! The customer service people I spoke with also sounded like they were annoyed that I even called, this entire process was a money taking scam

Product or Service Mentioned: Guardsman Gold Furniture Protection Plan.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Full refund.

Guardsman Cons: Rude customer service rep.

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Tell the dealer you bought it from that you are contacting the local tv station to do a story on the scam...they love stories like this.


As of this posting guardsman has failed to respond to the complaint I have filed against them, I will continue to seek justice for myself and the thousands of customers who paid for this worthless ***. I am in the process of trying to get an attorney to represent in a class action suit against the valspar corporation and will never buy another valspar product ever

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