Just got off the phone with Guardsman -do not buy this furniture warranty...bought living room set from Jennifer Convertible - the seams in the arms of sofa, loveseat and chair ripped to the point of the stuffing coming out..
I took the pictures of the Damage then they asked for a pic. of the overall piece.. I did this HOWEVER my claim was DENIED not Because of the ripped seams THAT IS COVERED UNDER THE WARRANTY... BUT BECAUSE OF MY OVERALL PIC.
which shows the TERRIBLE CONDITION of all three pieces (the bounded leather coming off all 3 pieces)... HOWEVER I DID NOT MENTION THIS AT ALL ON MY CLIAIMS ONLY THAT SEAMS WERE RIPPED WITH STUFFING COMING OUT..
SO I was denied because of OVERALL PIC AND NOT FOR THE DAMAGE ITSELF......I AM BRINGING MY COMPLAINT TO THE SUPERVISOR..MY BEEF IS THAT I DID NOT CLAIM "THE CONDIITION OF THE OVERALL FURNITURE, BUT OF THE RIPS ONLY" I DONT UNDERSTAND WHY THEY ARE BASING IT ON OVERALL PIC..
More Review Details
- Reason of review:
- Warranty issue
- Preferred solution:
- Let the company propose a solution
- Review category
- Furniture and Decor
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