Guardsman Phone Numbers and Emails

Toll-Free Number:

  • (800) 516-0195
    United States
Send Message

Customer Service:

  • (800) 675-3603
    Furniture service (United States)
  • (800) 253-3957
    Protection Plan (United States)
  • +61 180 024 9252
    Australia
  • +44 123 544 4700
    United Kingdom

Technical Support:

  • (800) 966-3381
    United States

Guardsman Emails:

Complaints/ Feedback
Customer Service
Australia, United States
General Info
United Kindom
Jobs/ Career
Legal
Privacy Inquiries, United Kingdom
Media
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Technical Support
United Kingdom, United States
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Contact Information

Guardsman Website:

Guardsman Help Center:

Corporate Office Address:

GUARDSMAN SERVICE CENTER
P.O. BOX 88010
Grand Rapids, Michigan 49518-0010
United States

Other Info (opening hours):

Other Location:

Corporation Service Company (UK) Ltd

5 Churchill Place, 10th Floor

London E14 5HU

United Kindom


Guardsman Industries Ltd

152 Brook Drive, Milton Park

Abingdon Oxfordshire

OX14 4SD

United Kindom


Mailing Address:

Amynta Agency Inc.

Attn: Legal Department

2200 Highway 121, Suite 100

Bedford, TX 76021

United States

More contact details

Guardsman Customer Service Reviews

1.1 / 5
Bad
Renie Vfe
Unresolved and unresponsive to customer ticket

My interaction with Haverty and Guardman insurance has been profoundly disappointing. Firstly, the services were not provided in a timely manner, and to exacerbate the situation, the desired product is still unavailable.

Despite raising a ticket back in October, there has been no resolution to address these issues.
Attempting to reach Guardman's claim customer care has proven futile, as calls to the provided number, 800285****, go unanswered. This lack of responsiveness adds another layer of frustration to an already unsatisfactory experience.
Moreover, the product's quality is subpar despite a considerable expenditure of over $4000 for my comfort. The customer care service has been notably unhelpful and, regrettably, rude towards customers.
The prolonged lack of a suitable sofa has resulted in backaches, further emphasizing the impact of this ordeal on my daily life. Despite the inconveniences faced, neither company seems willing to offer a resolution.

Requests for store credit or an alternative replacement have been met with resistance.
In summary, the combined issues with service delays, product unavailability, unresponsive customer care, and subpar product quality have resulted in a highly unsatisfactory experience. The prolonged ordeal and lack of resolution continue to be a source of frustration and inconvenience.

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Kacie Cha
Denied claim to repair my furniture

This company is horrific, purchasing a "protection plan" with them is a waste of money, DO NOT BUY - they do not follow through with their plans. I had to jump through hoops to file a claim, only for them to deny it because they didn't approve of the date filed.

I received zero communication from them and constantly had to follow up, terrible customer service.

They are set up to take your money and deny your claim, it's a total scam. Steer clear of them so you don't end up wasting your money and time like I did.

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How Good is Guardsman's Customer Service?

Phinehas Kqd
Phinehas Kqd
Feels Disappointed | Mar 04, 2023

If someone could contact me plz

Read full quote
Teala Rzu
Teala Rzu
Feels Disappointed | Feb 28, 2023

I left a message to cancel a service. Never got a call to have someone come out They have my credit card info.

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Summary of Guardsman Customer Service Calls

96 TOTAL
CALLS
02:43 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Guardsman?

Request for Information Question:

  • “Appointment”
  • “About my claim”
  • “I have a request for a claim”

Staff Question:

  • “Service request”
  • “Service request 12007249”
  • “Complaint about customer service”

Product/ Service Question:

  • “Damaged sofa”
  • “Warranty number”
  • “I need to speak to someone about someone who work there”

Shipping and Delivery Question:

  • “Parts delivery too long”
  • “Parts not received. Repairman came Aug 1”

Activation/ Cancellation Question:

  • “Cancel appt”

Other Question:

  • “Tickets”
  • “Protection plan”
  • “Servive”

About

Related Companies

Sherwin Williams, Valspar, Minwax, Dutch Boy, Cabot Stains

Summary

Guardsman is a business unit of The Valspar Corporation. Guardsman was founded in 1915 in Grand Rapids, Michigan, and has been a leader in the furniture protection industry ever since. The company pioneered the development of retailer-applied fabric protection under the trade name Fabri-Coate. Guardsman sells furniture protection plans in the United States, Canada, the United Kingdom and Australia. Selection of plans include single category Leather, Fabric, Mattress, Case Good, and comprehensive protection programs - Gold-in-Home and Elite -- that protect several types of furniture under one plan. In 2000, Guardsman was acquired by The Valspar Corporation of Minneapolis, Minnesota. An important part of the business structure is Guardsman FurniturePro, a North American franchise organization that specializes in on-site repair and refinishing of residential and commercial furniture.

Guardsman reviews and complaints

Guardsman is ranked 784 out of 2270 in Furniture and Decor category

Payment Methods

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