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A little over a year ago I purchased several items from a reputable Maryland furniture store. On their recommendation I purchased a protection plan for the three couches, chair and two tables. At the time I considered the protection plan as a critical component to...
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Anonymous
jose

I have Guardsman coverage and filed a claim and was very pleased.Our sofa was repaired in a timely manner and they did a great job.Sorry you are having problems.

#1102765
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We purchased a living room set two years ago and we were happy with it. One concern we had when purchasing was damage from animals as we have 2 large (and very friendly) dogs. The sales associate convinced us to go with a lovely leather set. We, of course knew it...
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#1094924
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Because I was purchasing a big ticket item I thought it would be smart to purchase insurance. But I totally got scammed. After less than 4 years of owning my living room furniture ( which by the way was rarely sat on) The material began to crack and tear, the dinning...
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#1094504
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Guardsman - Nothing is covered

Guardsman
#1055568
1.2
Details
Frame bent. Fabric wore through. Seam tore. Multiple snags. Less than 2 years old. Guess what...not one thing was covered.
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Diversity of Products or Services
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Guardsman - 6 months and still waiting

Guardsman
#1045744
I had a couch covered by guardsman and its taken 6 months from time i first called them and after co tacting better business bureau still not fullfilling contract....calling corporate office now and see whats going on....worst company I have dealt with ever.....ugh...
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Guardsman - My claim was denied

Guardsman
#1042368
Denied they got it by the 18 and I send it way before the deadline and my couches are worse my 11 month old son can't be on the couches cuz he pulls the fabric and it comes off and am afraid he might choke
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Short Review on April 11, 2017

Guardsman
#1033026
1.0
Details
Worst company ever ,do not buy a guardsman warranty
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
At this point, I am ready to file a class action lawsuit. I will organize an attorney and start this process if anyone is interested. I have got the runaround for months. I filled out the necessary claim paperwork. Nobody contacted me. I waited the several weeks....
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Anonymous
Stephanie

Currently dealing with them right now, it has been over 4 weeks, and each time i am being told i have to wait 3-5 business days while it is under review. NOT HAPPY for the ext...

Anonymous
DJ

This just happened to me too. I'm extremely frustrated and angry. This "company" is a total scam!!!

1.6
Milton, England
#1094240
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Filed claim, serviceman called scheduled date and came with his son who acted like he was there to eyeball the interior of my home. That being said the electrical leather recliner sofa had rods poking out of cushions. They further damaged my leather sofa pulling all 3...
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1.0
Product
#1091178
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Guardsman - Do not purchase protection plan
Guardsman - Do not purchase protection plan
Guardsman - Do not purchase protection plan
Two years ago I purchased Guardsman 5 year Protection Plan through Ashley Furniture for my furniture. Just recently my 3 year old son scribbled with a ink pen on the cushions of my accent chair. Guardsman reported that the damage was ineligible for service because the...
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Anonymous
Smitty

Burn marks or nail polish ? Same answer : service declined.Many years ago I swore off extended warranties and service plans. They benefit only the recipient of your money and...

1.0
I didn't like
  • Warranty is very limited
  • Warranty misleading
#1089298
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I cannot be more disgusted with the way that Guardsman does business. I purchased the insurance from Haverty's for my bedroom suit. I scratched the footboard with a laundry basket and submitted a claim on April 22. I thought that the process was cumbersome because of...
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1.0
I didn't like
  • Policies that do not protect customer
  • Website
  • Product
#1087601
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Guardsman - HORRIBLE COMPANY
WONT LIVE UP TO THE WARRANTY RUDE CUSTOMER SERVICE THEY GIVE ONCE EXCUSE AFTER ANOTHER SO THAT THEY WONT HAVE TO COMPLY WITH THE WARRANTY I DONT EVER WRITE REVIEW, BUT FELT I NEEDED ON THIS ONE SO OTHER PEOPLE DONT GET SCAMMED. TERRIBLE!!!! IM REACHING OUT THE...
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#1085508
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Guardsman plans sold by local furniture retailers is a huge SCAM - Buyer Beware ! They are 3rd party maintenance plans that claim to be similar to an insurance policy if your furniture gets stained, damaged or breaks within the 5 year coverage period. Their...
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Anonymous
Joanneg65

We also purchased the Guardsman protection plan trusting our Havertys salesperson was looking out for our best interest. We soon found out how worthless the Guardsman protecti...

1.0
I didn't like
  • Rude customer service
  • Dismissive person on the phone
  • Guardsman plan is a scam
#1081988
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Guardsman - Denied claim - rip-off.
Guardsman - Denied claim - rip-off.
I bought dining table at Mor's furniture, bought 5 year elite protection plan. Plan stated that bubbling, chipping , peeling were covered items and when I sent them photographs they only replied by email that the damage was not covered. No reason, no explanation. I had...
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#1075470
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