Guardsman
Reviews and Complaints
2 1/2 hour on line for customer service
- Terrible customer service
Preferred solution: Money back on claim
User's recommendation: Don’t use this company
About my claim
Terrible, Unresponsive Customer Service
User's recommendation: The Guardsman Insurance you elect when purchasing your furniture may not be worth the paper it is written on, and their customer service is terrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Blackstone, VirginiaWarranty Service and Customer Service are useless.
My recliner on the couch broke two months ago with the recliner stuck in the recliner position. It took two weeks to get a service tech to come look at it.
He said it needs a new motor. It has now been over a month and I have heard nothing. I call every Monday and Tuesday, immediately get place on hold. I usually hang up after two hours of being on hold.
Ive also sent emails that to date have gone without a response. As I am typing this, I am still on hold as I have been for one hour and fifty minutes. I am also on hold at a different customer service number using my wifes phone and have been on hold for 30 minutes. This warranty is 100% useless and customer service is non-existent.
If you are buying furniture because of a good warranty through guardsman, dont do it. Guardsman warranties are pointless.
User's recommendation: DON’T USE GUARDSMAN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not honor coverage policy
I filed a claim to replace 4 chair slipcovers, a technician came to review the slipcovers. The claim proceeded and 6 weeks later I received an email saying I will either get a check for $155 (the slipcovers cost $520) or they'd give me a store credit, then come to take my chairs.
The claim isn't for the chairs... I tried to clarify the issue and was again told (via email) I'd have to surrender my chairs.
After 5 different calls to Guardsman directly, no one in the claims dept will ever answer the phone (BTW, they only work Monday and Tuesday, seriously), so I tried any actual human being in customer service that I could reach. I called 5 times, was told 5 times a supervisor would call me back in 24 hours, 5 times no one called back.
This is a complete scam!!!
- It is a completely fake policy
- Will not honor it
Preferred solution: the furniture replaced per the insurance policy
User's recommendation: DO NOT let a store rep sell you a Guardsman policy!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Valdosta, GeorgiaStill waiting
User's recommendation: Don;t waste your money or time
Fraudulent Company
- Total con
Preferred solution: replacement of sofa as indicated in contract
User's recommendation: Don't buy the warranty
Denied claim to repair my furniture
- Scam
Preferred solution: Honor the protection plan that I purchased and fix my furniture!!
User's recommendation: DO NOT PURCHASE FROM GUARDSMAN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- Ability to file claim online
- Cannot get customer service o
Preferred solution: repair of furniture
User's recommendation: do not recommend at this time
Cannot get a live person to answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoesn’t cover anything
User's recommendation: Do not use ever!!!
Claim settlement
Denied claim for Haverty's sectional
User's recommendation: I will not buy again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Myrtle Beach, South CarolinaSCAM - they do not honor protection plan
User's recommendation: Stay far away from Guardsman and Haverty’s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Occoquan, VirginiaPlan is a joke!
Preferred solution: Price reduction
User's recommendation: Buyer Beware!
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