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we were told that if you did not make a claim in the 5 years, they would return $150 of the cost. So, we held out and did not make a claim. When we called them, or should i say, after 4 calls of 20 minutes on hold each time, someone finally answered. No voicemail. They...
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1.0
I didn't like
  • Lies about a refund
#1226544
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Guardsman - They suck

I usually do not buy warrantys for this very reason. they throw every obstacle in your path to not live up to their agreement
#1224264
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Purchased warranty on $10k worth of furniture less than a year ago. Denied claim due to 'length of time of claim versus when damage occurred'. Damage occurred on March 1, 2018 and claim was submitted March 14, 2018. Email stating the denial said to call if you wanted...
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OvercookedStellersSeaCow
OvercookedStellersSeaCow

will not use these scammers

#1222750
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We had this protection for furniture we owned years ago and the service was great. HOWEVER, just bought new furniture June 2017 and purchased the Gold plan; what a joke! Had a spot on the cushion of one chair--took the tech several weeks (and lots of phone calls from...
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1.4
#1222486
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noticed damaged on my sofa and really was not sure how it was done/ when I filled out the form to claim I put what i thought happened. but i do have 6 grandkids not here all the time but have visited in the last couple years. i just dont know . Anyway i filed claim and...
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Anonymous
Linda

they seem a little deceiving

#1217984
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I have been trying to months to get our throw pillows sewn and the broken leg of our ottoman repaired. I submitted all appropriate paperwork, I have made phone calls after phone calls and each time its at least a 30minute wait on hold. They trasfered me to another...
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1.6
#1217516
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I filed a claim with them on a chair in which the frame broke. After two weeks of not hearing from anyone I called to follow up and was told a technician was scheduled -again I had not heard from anyone. They also had the wrong chair listed (I have bought multiple...
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1.0
#1205677
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I have a contract and filed a claim for a white leather sectional. I have chased Guardsnan and followed up numerous times after no one got back to me as promised, the process is difficult, time consuming, hold times are an hour, incorrect instructions, instructions and...
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1.0
#1192821
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We bought a 7/9/15 the seat broke down we bought it from Bel Funniture we paid 1695.00 for a secdional paid 199.00 for it to covered by guardian the April g can though the seat of on part I called and they asked when did it start I told them when it started be that...
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1.1
#1180821
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Not only will they find a way to not cover your repair (Legally or otherwise) their claim process is a nightmare. This is how it goes . 1. Go online and file a claim (My agreement # was not accepted and after 20 minutes on hold they said it was because I had a...
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1.0
#1174226
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