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Guardsman - Seam separation versus stress tear
We purchased the 5 year Gold plan in Dec 2015 to cover a sectional sofa. In Oct 2017, we noticed "seam separation" on one of the seat cushions, checked our plan, called and then filed a claim. We received confirmation that the claim was filed, but never heard from...
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1.2
I didn't like
  • Lack of communication
  • Warranty and loopholes
  • Failed to honor repair
#1132312
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Guardsman - Service agreement worthless

Complaint about rip and was told it was a defect in material not covered under agreement. Waited 25 minute for nothing Don’t ever buy service agreement
1.0
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
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#1128845
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lift chair. structural damage to the back. Called on the 6th day. Too late. One day late. WOW. Would not even consider helping us with the damage. Not like it was a ink stain. This is structural damage. All I need is for my mother to fall to the side, out of the chair....
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1.5
#1128320
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I bought their policy with no furniture. When I needed it they answered the phone and were polite. I asked for service on 3 separate occasions. They never followed through. Their reps are paid to be polite, it seems and to put your complaint/request into the trash....
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#1127137
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Guardsman - Awful protection plan

We bought our couch 2 years ago and purchased a 5 year protection plan. So frustrated the couch is considered unserviceable with 3 stains on it that should have been covered. So are you planning on reimbursing my 3 years I lost. Never using you again. What a lousy company.
#1114802
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Why purchase insurance from the company to protect your furniture if they deny every claim. Never again!! then I call the manager and he tells me you are lucky we are even sending a tech out for the ottoman if it was up to him he would deny that with the couch. great...
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#1111295
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Guardsman - The absolute worst, will NEVER deal with them again. Wonder how there still in business

Nothing happened, they do not do any service, no service. the worst company to deal with. {{Redacted}}
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1110908
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We purchased a dining room table & 6 chairs at Homemakers in Urbandale. We were told the warranty covered basically everything that could happen to a table. Sales clerk called it "total peace of mind." A year later, we noticed the table's veneer or finish started to...
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I didn't like
  • Does not honor warranty
#1106489
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Guardsman - The worst shopping experience of my life
I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan. Without even seeing my furniture they said they do not cover it although they are more...
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Anonymous
Anonymous

The couch sat in my living room which nobody spends time in. The couch was literally used 5-6 times in 3 years. We moved it to family room and within 3 days one cousin has spi...

h.kitchener
h.kitchener

Most, if not all "protection" plans for just about everything nowadays is but a scam. That being said, you fail to describe exactly what the problem is and why Guardsman denie...

1.0
I didn't like
  • When i was sold the warranty covered all damage for 5 yeats
#1104732
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A little over a year ago I purchased several items from a reputable Maryland furniture store. On their recommendation I purchased a protection plan for the three couches, chair and two tables. At the time I considered the protection plan as a critical component to...
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Anonymous
jose

I have Guardsman coverage and filed a claim and was very pleased.Our sofa was repaired in a timely manner and they did a great job.Sorry you are having problems.

#1102765
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