Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1.3
Details
I was told even if a glass ring wet spot was on the table they would fix it. Little sales pitch in the store that day was just that. The customer service from Bassett said they would refund us $200 but they would rather do that than repair the custom table that we...
View full review
1 comment
Machele
#1733499

Ah, yes---the old "class action" lawsuit wish---the new fad where the attorneys get most of the money and the poor sods who actually had the problems get next to nothing. You learned a lesson from this: never buy an extended warranty or similar unless you enjoy wasting your money.

Stores like these things as they make money on them and will tell you anything to get you to buy them.

Remember what P.T. Barnum once said.

Review
#1624772 Review #1624772 is a subjective opinion of poster.
Product
Guardsman Gold Complete Protection Plan
Cons
  • Guardsman plan is a scam
Reason of review
Bad quality
Loss
$300
Preferred solution
We want a repair person to come fix the finish on the table top.
Tags
  • Terrible Customer Care
  • Guardsman insurance
1.0
Details
We bought our furniture and we bought the extended warranty to cover stains and the moving parts of our electric reclining chairs. Our one chair stopped reclining so we called the warranty company (Guardsman). Calling them is not good enough, they send you a email of...
View full review
Review
#1619854 Review #1619854 is a subjective opinion of poster.
Product
Guardsman Warranty
Cons
  • Are also very rude
  • Denial from an email you cannot respond to
  • Passive aggressive behavior
Reason of review
Want money back for paid warranty. Paid $188 for shit service!
Loss
$188
Preferred solution
Let the company propose a solution

Guardsman review in Mooresville, Indiana: Worst ever

1.0
Details
Will never purchase Guardsman services again
View full review
Review
#1615914 Review #1615914 is a subjective opinion of poster.
Pros
  • Very dissatisfied
Cons
  • Takes several months to get anything done
Reason of review
Poor customer service
Tags
  • Useless Warranty
1.4
Details
We purchased the best plan available to us in 2017 when we bought a full size sectional sofa. " From Kittles Furniture " and Kittles sold us the Warranty by Guardsman. Within 6 months the foam in some of the seats started to buckle up and was leaving a noticeable hump...
View full review
Review
#1615903 Review #1615903 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Poor customer service

Guardsman review in Seattle, Washington: Crooks

1.0
Details
My 90 year old mother hired Guardsman to fix a lazy boy chair that had a broken spring in Seattle WA. They sent a contract worker who replaced the spring for over $220. When the spring broke about 7 months later they claimed they told her there was a 90 day warranty which was a blatent lie.
View full review
Review
#1606817 Review #1606817 is a subjective opinion of poster.
Reason of review
Bad quality

Guardsman review in District 1 Elkridge, Maryland: Guardian should be ashamed of their business practice.

1.0
Details
We purchased a leather sofa n loveseat. The couch broke after 1 yr. Guardian wants to give us a store credit of half the cost if the set and we stull owe $1300 to the finance company. The store no longer carries this set. The office also informed us that even if they could fix the couch no other claimss could be done on the couch only the loveseat. I am so disappointed in their plan and the company as a whole.
View full review
Review
#1593268 Review #1593268 is a subjective opinion of poster.
Pros
  • Very dissatisfied
Cons
  • Warranty and loopholes
  • Seems like a scam
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
A better price for the credit.

Guardsman review in Bel Air, Maryland: Service Updat

No update on my claim#168235974??
View full review
Review
#1573435 Review #1573435 is a subjective opinion of poster.

Guardsman review: Tried nine times to get service---never a return call or email

1.0
Details
Tried to get a stain cleaned and the remote repaired on recliner chair. called nine times and never got a response from Guardman. Worst customer service ever and I owned a business. Would not reccomend them ever. They make up rules as they keep doing nothing. They know the system and do things to help them.
View full review
Review
#1563317 Review #1563317 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Pros
  • Very dissatisfied
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Guardsman insurance rip off

Guardsman review: Hot mess

messed up customer service ok
View full review
Review
#1536827 Review #1536827 is a subjective opinion of poster.
Product
Guardsman Protection Plan

Guardsman review in Grand Haven City, Michigan: Torribe customer service

1.0
Details
I mailed in my application and waited to for a response after waiting for two months and no feedback. I decided to contact them once again, and a representative told me they had not received my application, and I should resend so I did right away so they can deny my claim. Roza employment ID 6174 from the processing department was very rude and unprofessional. Customer Service is here to assist and resolve any issues the customers have. First off she lied and told me their no one else I can speak with. She suggested I submit to the reconsideration department sounds like a loaded of crap to me. I'm waiting to see what happen, and I will be back for another review. I don't appreciate the rudeness anytime.
View full review
Review
#1536452 Review #1536452 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered