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Guardsman - HORRIBLE COMPANY
WONT LIVE UP TO THE WARRANTY RUDE CUSTOMER SERVICE THEY GIVE ONCE EXCUSE AFTER ANOTHER SO THAT THEY WONT HAVE TO COMPLY WITH THE WARRANTY I DONT EVER WRITE REVIEW, BUT FELT I NEEDED ON THIS ONE SO OTHER PEOPLE DONT GET SCAMMED. TERRIBLE!!!! IM REACHING OUT THE...
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#1085508
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Guardsman plans sold by local furniture retailers is a huge SCAM - Buyer Beware ! They are 3rd party maintenance plans that claim to be similar to an insurance policy if your furniture gets stained, damaged or breaks within the 5 year coverage period. Their...
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Anonymous
Joanneg65

We also purchased the Guardsman protection plan trusting our Havertys salesperson was looking out for our best interest. We soon found out how worthless the Guardsman protecti...

1.0
I didn't like
  • Guardsman plan is a scam
  • Does not honor warranty
  • Rude customer service
#1081988
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Guardsman - Denied claim - rip-off.
Guardsman - Denied claim - rip-off.
I bought dining table at Mor's furniture, bought 5 year elite protection plan. Plan stated that bubbling, chipping , peeling were covered items and when I sent them photographs they only replied by email that the damage was not covered. No reason, no explanation. I had...
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#1075470
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Guardsman - 6 months and still waiting

Guardsman
#1045744
I had a couch covered by guardsman and its taken 6 months from time i first called them and after co tacting better business bureau still not fullfilling contract....calling corporate office now and see whats going on....worst company I have dealt with ever.....ugh...
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Guardsman - My claim was denied

Guardsman
#1042368
Denied they got it by the 18 and I send it way before the deadline and my couches are worse my 11 month old son can't be on the couches cuz he pulls the fabric and it comes off and am afraid he might choke
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Short Review on April 11, 2017

Guardsman
#1033026
1.0
Details
Worst company ever ,do not buy a guardsman warranty
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Guardsman Customer Care Review

Guardsman
#1004461
1.2
Details
DONT WASTE YOUR MONEY. they will not cover anything and have the worst customer service. Very disapointed
Comment
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
They promise you everything and when you ask them to come and clean your couch for the first time due to pet stains. They give you so many excuses such as the stains were built up (WHAT?), you have to clean the couch yourself before they would come and clean the new...
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1.0
I liked
  • Very dissatisfied
I didn't like
  • Warranty
  • Policies that do not protect customer
  • Excuses
#1072813
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bought a $500 leather recliner from ashleys furniture and bought the fully covered protection plan since I had a dog and a 1 year old.. got the elite coverage plan and so when my leather recliner started to peel and my 1 year old and nephew ripped up all the leather...
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1.6
I didn't like
  • How long i had to wait for a no then call in for explaination
  • Incredibly slow service
  • Poor protection policy
#1071184
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Salesman said covered EVERYTHING. Reality is that Gaurdsman does not cover tear a seams. Bastards. I got like a $6k leather sofa at basset in 2015 and they pushed this warranty that cost like $1,000. So crazy *** ridiculous they weasel out of like everything what is...
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#1069460
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I purchased a leather sofa set from Hurwitz Mintz in New Orleans in 2014. In 2016, I noticed that the leather was peeling on the love seat. I contacted Guardsman regarding the repairs. They NEVER responded to my written correspondence. After 4 months, I called and...
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Anonymous
Michelle

ASHLEYS, KANES, HAVERTYS, HUDSONS, BAERS sells the Rip Off Guardsman protection plans but will not stand by their customers when Guardsman refuses to fix or replace the item. ...

#1065499
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Sears Canada convinced us to purchase the protection plan through guardsman because sears said for an expensive sofa Guardsman will cover stains structure anything that goes wrong with sofa. We purchased and after 3 years we contacted Guardsman about stains on sofa and...
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1.0
#1065094
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This company wanted to make you jump through hoops to file a complaint but I refused. they want you to wait on papers, file papers and pics online etc. etc. They gave me options to resolve my claim. I told them the store here in Ohio closed down. They said that was...
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1.9
I liked
  • Some of the staff
  • Some staff members
#1052036
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If you're lucky you read the reviews first and decided NOT to purchase the warranty, if not I'm sorry but you got screwed. So much is covered, and so much is not. The best advise I can give you is to make sure to use the right language before submitting a claim. Do not...
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1.0
#1051107
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