State: California Clear all filters (96 of 621 reviews match)
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Guardsman review in San Diego, California: Update on warranty reject on torn couch

After contacting the BBB, Ca. state attorney General, and Pissed consumer, Guardsman agreed to fix it, but waiting for 6 weeks for the parts, fix, and thus, the resolution
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Review
#1511891 Review #1511891 is a subjective opinion of poster.
Reason of review
Warranty issue

Guardsman review in Los Angeles, California: How many lies?

Their reps will literally lie and give you the run-around forcing you to miss their deadlines. The sales reps misrepresent the insurance product and what it covers to get the sale, but what they promise is later not covered. A claim of mine that IS covered they simply keep sending out someone to "spray" the damaged leather area. The leather is MISSING, so no amount of spray is going to work. The language says the item would be repaired, replaced, or a cash settlement offered. Yet they just keep spraying the furniture and making me refile. It's absolutely fraudulent.
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Review
#1509961 Review #1509961 is a subjective opinion of poster.
Service
Guardsman Claim
11-30-18 Never ever buy one of their warranties. We bought $5,000 couches from Mor furniture and was told that almost everything was covered. On morning we found something on the coaches and my wife cleaned it with leather cleaner and whatever was on the couches came...
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Review
#1411860 Review #1411860 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
1.0
Details
I made a view service claims and only one went through. The stains they couldn't clean. The rips they couldn't repair. My entertainment center they wouldn't even replace the fireplace that is attached to my entertainment center. I bought all this insurance because of...
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Review
#1297156 Review #1297156 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Worst decision ever made when purchasing plans
  • Warranty
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Guardsman insurance rip off
1.0
Details
So, I purchased the 5 year plan from Guardsman that was suggested by the salesman stating that they cover everything for my furniture that I purchased from the Ashley's Furniture Home Store in Yorba Linda. 4 years later I ran into two issues in the same day and I was...
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Review
#1035852 Review #1035852 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor Customer service and the lack of wanting to help their clients. There is a loop hole for everything.
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • ashley furniture reviews
  • Ashley furniture protection plan
  • Guardsman insurance rip off
  • Guardsman insurance

Guardsman Customer Care Review

1.2
Details
Horrible customer service! Terrible response time. Do not purchase their plan!
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Review
#946510 Review #946510 is a subjective opinion of poster.
Service
Guardsman Customer Care
Reason of review
Poor customer service
1.0
Details
We have had the most upsetting experience with guardsman. We've been paying for a warranty for a year-and-a-half for a couch that we bought that is ruined. We filed the warranty complaint with pictures on four different occasions and on the phone we were treated like...
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1 comment
Anonymous
#1232824

They have horrible customer service and do not communicate with you if there are issues until after the days are passed so they can deny your claim

Review
#943756 Review #943756 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Poor customer service

Guardsman Claim Review

They did not send paperwork for a claim in a timely matter(3) weeks and after filling it out and sending 5 pages of paperwork 2 times and 3 phone calls It was denied because it was not processed in 30 days!! This is a scam sold by Thomasville.
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Review
#931974 Review #931974 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Poor customer service

Short Review on October 05, 2016

1.0
Details
Worst company ever!! You pay for there services and they don't follow through on there service!! Don't waste your $$!!!
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Review
#931552 Review #931552 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Guardsman Customer Service

Website:
www.guardsman.com
Phone:
(800) 516-0195
All Guardsman Contacts

Compare Guardsman to

Guardsman
Guardsman
2740 reviews
1.1
VS
Ashley Furniture
Ashley Furniture
2740 reviews
1.8
Compare Guardsman vs Ashley Furniture
1.0
Details
Guardsman furniture is a fraud. My father purchased furniture for me and his grand children before he passed. The guardsman policy was offered to us by Ashley. First I submitted a claim and they tell me I submitted it to late. O.K. there's a time limit, but when...
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Review
#911674 Review #911674 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Reason of review
Warranty issue
Loss
$9000
Tags
  • Guardsman SCAM