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Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Purposely contacted the store Ashley Furniture where I purchased my 'fake' leather sofa and love seat that is suppose to be more durable than leather to verify this was something covered by Guardsman and was told yes.Received notice from Guardsman today that my scratches are not covered and that it is clearly in my contract.

I looked at the contract I received with the purchase and it is not. They sent me a 4 page document (the one I received at purchase is 2 page) stating it is not covered.

This is not the 1st time I have had a Guardsman warranty that they have found a reason to NOT COVER my damage.Beware the protection plans are a complete waste of money!

Review about: Guardsman Elite Furniture Protection Plan.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Very dissatisfied.

I didn't like: Warranty is very limited, Poor protection policy, Failure to live up to warranty.

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