Guardsman - Buyer Beware!!!!

30 of 421 Guardsman reviews

Purposely contacted the store Ashley Furniture where I purchased my 'fake' leather sofa and love seat that is suppose to be more durable than leather to verify this was something covered by Guardsman and was told yes.Received notice from Guardsman today that my scratches are not covered and that it is clearly in my contract.

I looked at the contract I received with the purchase and it is not. They sent me a 4 page document (the one I received at purchase is 2 page) stating it is not covered.

This is not the 1st time I have had a Guardsman warranty that they have found a reason to NOT COVER my damage.Beware the protection plans are a complete waste of money!

This review is a subjective opinion of a user.
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Delivery Service
Price Affordability
Customer service
Warranty
Style and Design
Exchange, Refund and Cancellation Policy
Product or Service Quality
Diversity of Products or Services
Advertised vs Delivered
Value for money
Reliability
Website
Staff
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  • What I liked
    • Very dissatisfied
  • What I disliked
    • Warranty is very limited
    • Poor protection policy
    • Failure to live up to warranty

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Product or service
Guardsman Elite Furniture Protection Plan
Review category
Furniture and Decor
review #917165 by

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