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Rip-off: Guardsman 5 yr leather furniture warranty does not cover what was sold.

3 months ago bought a leather couch from Nebraska Furniture Mart and a 5 year Guardsman service contract, which was supposed to cover everything from rips to stains. Granddaughter left several sharpie marks on furniture, I tried Guardsman cleaner, which did not remove the marks but did remove the color. Called Guardsman and they deny the claim because they do not cover felt tip markers only ink pen. Guardsman is a rip-off service company. Had trouble getting thru to service request desk - phoe rang over 25 times, was put on hold t times. Agent was rude and basically hung up on me. Do NOT buy...i will never again for anything. RIP-OFF company.
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1 comment
Anonymous
#307396

Did you read the contract for the service plan?

Review
#192785 Review #192785 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Loss
$300

Guardsman review in Murfreesboro, Tennessee: Sofa ripped at seem on back of arm . not covered because it was not accidental.it is manufacturer

The couch ripped due to wood bulging from one corner, but that is not covered due to it is a maunufacturer issue. They told me if I had slipped and stabbed with knife accidentaly it would be covered.I dont understand what is the difference if it is ripped it is ripped.They had no trouble taking my money when I purchased from ASHLEY FURNITURE which is also a joke. They only had to bring out 4 different love seats before they finally brought one that was not torn up. This is the biggest scam . Looks like small claimms court we go.
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Review
#191285 Review #191285 is a subjective opinion of poster.
Loss
$5000
Guardsman/Valspar certainly doesn't mind taking your money but they will under no circumstances cover any problems with your furniture. I had my sofa for 2 years from Ashley Furniture when the leather started losing pigmentation in several spots. Some areas looked...
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13 comments
Anonymous
#437161

I have the same problem with my couch as anonymous. My leather couch is flaking after only three years.

We bought the couch from Thomasville, so please add this to the furniture stores you don't trust.

They will not stand behind the product and told us to contact Valspar. After reading all of the above posts we realize that it will be a waste of time.

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Review
#166149 Review #166149 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Guardsman Furniture Protection Plan is worthless. They state that they cover pet and bodily fluid stains. The truth is that they will try to get the discoloration out but will not take care of the odor associated with the discoloration. Look up the definition of...
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7 comments
Anonymous
#307085

:cry

GUARDSMAN is a POS and so are their service people - this A@@ called me at 9pm and leaves a message; I'll be to your house between 1-5 tomorrow- HELLO I work for living - THANKFULLY - I call Guardsman to complain; the A@@ calls again to reschedule I say AFTER 430 ONLY I work - well the dumma@@ calls at 2pm and says I'll be there in 5 or 10-- I asked if he was retarded ... I said I WORK - he says - well leave - WTF !

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Review
#149635 Review #149635 is a subjective opinion of poster.
Product
Guardsman Protection Plan
I got the 5 year protection plan and called Guardsman to fix rips in the seams of both my sofa and love seat. They told be that seam rips are normal wear and tear and are not covered. I have no kinds or pets. I don't think my sitting on the couch is abnormal. Isn't...
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55 comments
Anonymous
#895731

If furniture insurance is important to you don’t buy furniture from stores that feature Guardsman products this insurance was recommended by Ashles Furniture. The dye on one of the leather cushions failed Guardsman refused to make repairs saying that it was not covered.

I agree Guardsman is a rip-off

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Review
#147249 Review #147249 is a subjective opinion of poster.
Product
Guardsman Protection Plan

Guardsman review in Kansas City, Missouri: Refussed to honor plan because I followed cleaning instructions

Guardsman Fabric Plus 5 year Protection Plan. I got a stain about the size of the "o" as just I followed instructions and found what type of fabric it was and cleaned as it said. I called them Monday morning as this happened late Sat. you have to report within 5 days I did. They say because I followed the cleaning instructions that they didn't have to honor my contract. It's a rip off also if you didn't know your supposed to retreat it every 3 months. I was told just to use scothgaurd it's cheaper.
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2 comments
Anonymous
#237560

Guardsmen is a useless product and is a waste of 100 dollars.. Warren Buffet and Nebraska should stop applying this product to there furniture.. Guardsmen does not stick to it's agreements and the products..

WHYISEVERYUSERNAMEINUSE
#217621

Guardsman is horrible!! The store associate needs to stand there and highlight the fine print that makes the warranty void AND they need to stop misrepresenting the warranty by telling people 'everything except for pet damage is covered'.

They got me too but I won't let this rest. They are stealing money from people for a living.

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Review
#146749 Review #146749 is a subjective opinion of poster.
Product
Guardsman Protection Plan

Guardsman review in Kenmore, Washington: Protection Plus Scam

I recieved an inoccuous letter telling me the great news that I would recieve 3 months of Protection Plus FREE (then they would start charges unless I called to cancel). I called to cancel the protection plus and was subjected to the hard sell. Then I recieved a statement with the protection plus charge plus a late fee. I called again to cancel the protection plus and my Citibank account altogether. Again the hard sell to the point of an argument. I honestly believe hidden charges, unresponsiveness to customers requests and making it so painful to deal with customer representatives that people will just pay the charges are part of their business plan. We'll see if they actually cancel the card.
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5 comments
Anonymous
#581018

Just became aware of this when I noticed the $89 charge. I called to cancel, got the hard sell but I insisted on the cancellation and wanted to know how long I had been a member.

21 years! They have been charging me since 1991. If you don't call to cancel they automatically charge your account. Renewals should require written consent.

the same scam goes on with other products.

I have a magazine subscription I have cancelled at least three times over the years and it keeps coming back. Cancelling the credit card does no good they just bill the replacement.

Anonymous
#275078

I too am getting charged for this bogus service. I've tried to cancel it -- turns out the reason Citibank won't cancel it is because it's their own service!

I even had them cancel and reissue my card and it and the stinking charges still show up. There should be the charges still show us. I'm still trying to get this resolved. No one wants to help .

Unbelievable. There should be a class action lawsuit against this firm!

Anonymous
#260619

I, too, got the billing for 89.95. When I called to cancel, I, too, was told I had been a client for years.

Convinced them to cancel, got a reference number, and when I check with Citi I found I had only been credited $74.87! Balance due $15.08.

Assuming I had a zero balance, if I hadn't called to check I would have been hit with late fee and a default interest rate! SCAM

Anonymous
#209928

Yes!! I just looked at my citicard statement and saw a charge for about $89 so i asked the guy at citicard customer service and he connected me with them-the lady from protection plus said i had been a member since 1992!

i have been apparently paying these people (they charge it to my citicard account-so imagine the total after about 18 years with interest!)she told me that it protects my cards etc.

HARD SELL!! I politely but firmly told her no and canceleled the service -she gave me a cancellation #-so we'll see!An expensive lesson for me!!

Anonymous
#175272

:( I have cancelled my Auto Protection Plus contract. When i first purchased the plan, my calls were often disconnected and they repeatedly told me the policy was sent when it wasn't.

I called them at least 5 times and spent endless hours to get a copy of the policy before they sent it. 6 months later, I had a claim for my transmission, which didn't have the "right" parts failed and the contract definition of failed was different than what would typically mean failed. The dealership that called in my claim told me that the claims department said my claim wasn't covered because I had the lowest tier policy they offer. I called claims and found that the company Auto Protection is out of business and a separate claims company is now handling the policy.

There was no other policy I could have upgraded to.

There is usually a way to fix "failing" parts. This is totally a scam.

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Review
#136166 Review #136166 is a subjective opinion of poster.
Product
Guardsman Protection Plan
I purchased this protection plan from Bobs Discount Furniture. They advertise it as Goof Proof ACCIDENT protection. I was told that virtually all stains are covered - wine, nail polish, even burns and tears. Everyone has accidents. Within a week of purchase, my...
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5 comments
Anonymous
#408650

I bought a suite with guardsman cover i have just tried to make a claim as one side of sofa has collapsed stitching is coming undone and leather is scratched in places and a zip has broken. they have told me i am not covered as it is not accidental damage this is beyond rediculous and a total waste of time having the policy.

we were told when we bought the couch it was covered for structural damage along with evey thing else. but both guardsman and SCS are saying its not covered.

what a scam. Ill never buy from either company again.

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Review
#136023 Review #136023 is a subjective opinion of poster.
Loss
$99

Guardsman Extended Warranty

just like other customers that have complained about Guardsman.You have to jump thru hoops and rings to get any servive done thru them. i bought 3 sofas n 3 chairs for well well over $10k, After 1 1/2 yrs my sofa springs on 1 side are already shot and they said there is nothing wrong w/them.Tech has been out there twice n tells me there is a problem then goes to home office and says everything is normal. I swear this guy must on crack or some sort of other drug. they suck dont buy it. i will be filing suit against Havertys and Guardsman.
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Review
#128643 Review #128643 is a subjective opinion of poster.
Product
Guardsman Warranty
I purchased furniture protection insurance through Guardian Insurance. I filed a claim with them recently, due to the fact my Ashley Furniture, Dining Table, the opening and closing mechanism does not open and close. The contract specifically states that it covers...
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9 comments
Anonymous
#618891

Guardian and Guardsman are not the same company. Valspar owns Guardsman and has nothing to do with Guardian, make sure you have your facts correct before making a negative post!

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Review
#121924 Review #121924 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Loss
$10000