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1.0
Details
DO NOT BUY THEIR PLANS! HORRIBLE COMPANY! HORRIBLE COUSTOMER SERVICE! It's in caps because that's how horrible my both experiences were with them. Usually I don't write reviews for companies but this one was so bad that it cringes to my skin. So we purchased two...
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2 comments
Anonymous
#1588376

I agree

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Review
#1343643 Review #1343643 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Warranty
  • Rude and unrealistic time requirements
  • Misrepresents coverage
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Full refund
Tags
  • Supposed furniture protection
I bought the Guardsman Gold 5 year Plan from Haverty's in North Carolina. I lived there for only 2 years and moved to Florida. One time they came out to repair chips and scratches in my Desk. I just filed another claim for chips and scratches in my Desk and they...
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Review
#1331182 Review #1331182 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
1.0
Details
Purchased the plan and was told it covered all damage when my leather couch. My couch started peeling and it was not covered. I called to find out why and the customer service rep was very rude and told me it was only for accidental damage so I joked around and said ok...
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Review
#1319411 Review #1319411 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Guardsman review in Salt Lake City, Utah: Terrible! Dishonest company!

1.0
Details
Customer service is impossible to reach, no response to emails, no communication until you contact the better business Bureau and they find a loop hole for every claim! Peace of mind in my furniture? %#/×$=*&! DONT BUY IT! ITS A SCAM!
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Review
#1317496 Review #1317496 is a subjective opinion of poster.
Product
Guardsman Protection Plan

Guardsman review in Bon Air, Virginia: Worst company ever

1.0
Details
Do not buy it. They make up excuses all the time. Waste of money. Not worth it
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Review
#1316894 Review #1316894 is a subjective opinion of poster.

Guardsman review: Please Read: Unethical, Takes advantage

1.3
Details
My warranty was supposed to cover all spills, I spilled a simple cup of coffee on my sectional. They refused to help because, and I quote, “ there is general wear and tear, therefore you do not qualify.” Mean while I have had it for two years and the first time I submit a claim, they say I no longer qualify because of general wear and tear.” Unethical, this company is a perfect example of why people are skeptical it warranties. Complete scam.
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Review
#1314441 Review #1314441 is a subjective opinion of poster.
1.1
Details
Worst customer service experience ever!! @guardsmanfurniturepro Bought a sectional couch from Steinhafles 2.5 years ago with also a 5 year protection plan with Guardman filed a claim a couple weeks ago to get an email today saying they won’t cover anything. I called...
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Review
#1313583 Review #1313583 is a subjective opinion of poster.
Product
Guardsman Fabric Plus Furniture Protection Plan
I bought a sofa , wing back chair and rocker chair had them all protected and it's like the material attaches to spills and stains it suppose to be able to be wiped off. JOKE I called them filed a claim waited so long no response I called them said they never received...
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Review
#1303556 Review #1303556 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Let the company propose a solution

Guardsman review: Furniture

I purchased a warrenty and i have a small hole on a sofa cushion and they dont want to fix it this company is a big rip off
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Review
#1303134 Review #1303134 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Warranty issue
1.0
Details
I made a view service claims and only one went through. The stains they couldn't clean. The rips they couldn't repair. My entertainment center they wouldn't even replace the fireplace that is attached to my entertainment center. I bought all this insurance because of...
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Review
#1297156 Review #1297156 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Cons
  • Worst decision ever made when purchasing plans
  • Warranty
Reason of review
Warranty issue
Loss
$4000
Preferred solution
Full refund
Tags
  • Guardsman insurance rip off