We bought a sectional sofa from Haverty's two years ago. Some of the stitching has unraveled on the corner section in the seat.
We have the 5-year Gold Plan from Guardsman, so I submitted my claim to request repairs. The claim was denied, saying that this damage was not covered by the plan. I had a feeling that this was going to be the case when I submitted the claim form as the form asks questions in such a manner that you can tell they want to find reasons to be able to deny claims.
In the end, I will have to find someone local to repair our furniture...and I will never waste my money on a worthless Guardsman Plan again.
Product or Service Mentioned: Guardsman Protection Plan.
Reason of review: Warranty issue.
Monetary Loss: $350.
Preferred solution: Full refund.
Guardsman Cons: Does not honor warranty.