Whittier, North Carolina
Not resolved
1.0
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Customer service
Product or Service Quality
Value for money
Warranty
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We bought a sectional sofa from Haverty's two years ago. Some of the stitching has unraveled on the corner section in the seat.

We have the 5-year Gold Plan from Guardsman, so I submitted my claim to request repairs. The claim was denied, saying that this damage was not covered by the plan. I had a feeling that this was going to be the case when I submitted the claim form as the form asks questions in such a manner that you can tell they want to find reasons to be able to deny claims.

In the end, I will have to find someone local to repair our furniture...and I will never waste my money on a worthless Guardsman Plan again.

Product or Service Mentioned: Guardsman Protection Plan.

Reason of review: Warranty issue.

Monetary Loss: $350.

Preferred solution: Full refund.

I didn't like: Does not honor warranty.

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