Guardsman
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDishonest; Rip Off
"the required timeframe for damage was not met" That was their response to our claim..
Exactly how quick do you have to report the damage? One second?
Five seconds? Because we made the claim the very next day during BUSINESS HOURS and they denied our claim due to the time frame not being met? Are they serious??
We purchased the furniture through Marksons Furniture in Rochester, New York. They sold us this insurance plan therefore they are partly responsible.
I'm not done fighting this anymore than I will remain quiet.
I do not like when Corporations/Businesses RIP OFF American consumers. If I can't win, then I will do my best to persuade people from buying their services.
Note:
Noticed below asking for proof, I can get proof but I'm thinking consumers will take my word for it since I don't make it a habit to waste my time making false claims about businesses.
I'm a proud American and would never make false claims to hurt any business that didn't have it coming to them. This one does..!
Preferred solution: FIX or REPLACE
User's recommendation: Stay away from Guardsman Furniture Care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorribly dishonest
Preferred solution: Deliver product or service ordered
User's recommendation: Never buy a guardsman product. Stay out of Nebraska Furniture
100% scam
User's recommendation: DO NOT buy under any circumstances
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent in paper copies and denied claim due to length of time from claim during pandemic
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy coverage. Waste of money for no coverage
Lack of actual coverage
- Policies that do not protect customer
- Worst decision ever made when purchasing plans
Preferred solution: Full refund
User's recommendation: Do not purchase a furniture protection plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWASTED MONEY
- Bad faith they dont cover anything dont use them
Preferred solution: Full refund
User's recommendation: STAY AS FAR AWAY AS POSSIBLE DONT BUY IT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake insurance company
Preferred solution: Deliver product or service ordered
Extremely poor coverage it’s a Rip Off
User's recommendation: Don’t get Guardsman
COMPLETE FRAUD! Retailers who sell this warranty should be forced to refund consumers
User's recommendation: STAY THE *** AWAY FROM GUARDSMAN
Lack of service
User's recommendation: Avoid furniture stores like Havertys that use this group for Warranty service
Misleading description of services
- No pros
- Does not honor warranty
Preferred solution: A credit to cover a new comparable sofa
User's recommendation: Decline Guardsman
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot willing to repair my furniture
- Denied claim based on semantics
Preferred solution: Let the company propose a solution
User's recommendation: stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jupiter, FloridaRude associates
User's recommendation: stay away from this company
Do yourself a favor and avoid Havertys Furniture junk
Guardsman products are toxic chemicals. Read the labels before buying any of the Guardsman products.
- Polite salesperson
- Particle board and thin veneers
- Overpriced furniture
- Made in china junk
Preferred solution: Let the company propose a solution
Do not waste your money on this plan.
- Very dissatisfied
- Service protection plan scam
Preferred solution: Fix my dang chair
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Thank you. I should have did my homework before purchasing.
I’m in the same position you’re in today. It took many callback to get a status on claim. They finally sent a person out. He said he would try to order parts but the parts evidently wasn’t available.
Our letter said they are reviewing our claim. Our sofa is only a year old. We found out it was a discontinued sofa. I’ve been trying to get them for several days to get a status on the replacement but you hold for hours.
I will never purchase this again. It’s better to take your chances then deal with the frustration.
I also recommend adding your experience on Yelp. If my outcome is the same, I will be adding a review there.
I am going through the same thing I just filed a complaint with BBB
The BBB is not the retail police. They are a for profit organization and if you pay their membership fee you get an A+ rating.
They have zero power to resolve your issues. Sure they will call on your behalf but the reality is they are protecting their members. Warranties and insurance on furniture are extremely difficult to collect on. The why is quite simple.
You are trying to get someone to do work for what amounts to ZERO profit for them. Do you work for free? Do YOU expect to do work and not get paid? Because that is what you ask them to do each and every time a warranty or insurance repair is needed.
Your best bet is to take the money and just buy a new couch.
Then avoid the insurance coverage. It’s many times easier and cheaper to just do the fix yourself then try and get them to pay.