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Guardsman review in Cambridge, England: Waiting for parts

Called Guardsman in September last year 2018, recliner mechanism faulty & seat material catching on velcro of arm, causing it to wear thin. What a calamity. Comedy of errors come to mind. First they sent the recliner mechanism out. Sent wrong one, re-ordered & then that one went missing somewhere between factory abroad & Britain. Should be here sometime end of March 2019?? Do not hold out any hope. Pointless doing fabric on chair as will have to come off when mechanism is replaced, but they could recover the sofa seat in the meantime.
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Review
#1469844 Review #1469844 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Order processing issue

Guardsman review in Grand Rapids, Michigan: TOTAL SCAM and RUDE employees

1.0
Details
I purchased a protection plan for my furniture. This company turned out to be completely unwilling to fulfill their obligations. They make filing a claim impossibly difficult. They deny all claims even when properly submitted. And their customer service is the WORST I have every encountered (and that says a lot these days).
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Review
#1444137 Review #1444137 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Poor customer service
  • Refusal to fulfill contract
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
11-30-18 Never ever buy one of their warranties. We bought $5,000 couches from Mor furniture and was told that almost everything was covered. On morning we found something on the coaches and my wife cleaned it with leather cleaner and whatever was on the couches came...
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Review
#1411860 Review #1411860 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
1.0
Details
We bought an expensive sofa and love seat in 2017. I discovered on the sofa, underneath the seat cushion, there was a puncture holes as well as a tear. I contacted Guardsman and they advised that I had 30 days to mail in the completed form, that they would email me,...
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Review
#1402392 Review #1402392 is a subjective opinion of poster.
Service
Guardsman Claim
Cons
  • Does not honor warranty
  • Does not honor warrenty
Reason of review
Warranty issue
Loss
$1600
Preferred solution
Full refund
Tags
  • Guardsman SCAM
This company allows consumers to purchase their plans under false pretenses. Furniture stores sell these policies as ones that cover all damage - including wear & tear, seams and accidents. We trust the stores and then later find out Guardsman doesn't cover issues that...
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1 comment
Machele
#1597385

Stores, like furniture stores and many others sell these "extended warranty" or "protection" plans because both the store and the warranty company make money. Most are not worth it.

Now you know.

This is how we learn. You might want to find another place to buy your furniture in the future, anyway.

Review
#1400295 Review #1400295 is a subjective opinion of poster.
Product
Guardsman Furniture Warranty
Reason of review
Warranty issue
Loss
$200
Preferred solution
refund or repair of my damage
1.0
Details
The is the worst warranty i ever had. You do most the work you have to fill out all this information. I received an email it was not covered. So i called the young woman i spoke to said because the don't cover cracks on leather. That is not what i wrote it in for . I...
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Review
#1388903 Review #1388903 is a subjective opinion of poster.
Service
Guardsman Customer Care
Reason of review
Warranty issue
1.0
Details
This company misrepresents its coverage. They fall back on "You need to read what's covered and what isn't." Makeup stains apparently aren't covered (unless it's nail polish), since it is not EXPLICITLY listed under coverage. They were happy to take my $200 and they...
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Review
#1383502 Review #1383502 is a subjective opinion of poster.
Product
Guardsman Elite Furniture Protection Plan
Cons
  • Warranty misleading
  • Unwilling to resolve issue
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Guardsman - Ripoff
1.0
Details
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
Run away from Guardsman. They are crooks.
We filed a claim about our love seat recliner. Before we filed it, we called them and the agent suggested for us to include everything that was wrong with the piece. We filed that claim and they changed their tune and said that the damage was an accumulation Of damage...
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Review
#1362056 Review #1362056 is a subjective opinion of poster.
Service
Guardsman Claim

RUN AWAY FROM GUARDSMAN!!!

1.0
Details
I have had the couch for 3 1/2 years. They did Nied my very first claim! It is definitely a scam. BBB need to shut them down! Horrible service! Managers will not call me back.
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Review
#1359478 Review #1359478 is a subjective opinion of poster.
Service
Guardsman Claim
Reason of review
Warranty issue
Bottom line is they cover nothing. Would not even deal with a simple stain caused by someone sitting the the loveseat with a wet bathing suit. What a waist of money! The furniture store that suggested them should be embarrassed. Don't do it. We did everything they...
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Review
#1352126 Review #1352126 is a subjective opinion of poster.
Product
Guardsman Protection Plan
Reason of review
Bad quality