Guardsman
Reviews and Complaints
Very Displeased
- Do not do what they say
Preferred solution: Deliver product or service ordered
User's recommendation: Don't waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, FloridaRidiculous customer service
User's recommendation: Don't waste your money
Terrible service...do not buy
- Very dissatisfied
- Failure to honor warranty
- Policies that do not protect customer
- Misleading
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid the cost and fustration
Petty rules/take the money and forget the consumer
Preferred solution: FIX my bed without their petty rules. They took our money and now that we need service, there is no service.
User's recommendation: RUN, RUN, RUN, don't get sucked in.
THE WORST OF THE WORST - WHY CAN't I GIVE ZERO STARS
I have two adjustable bed bases that were covered by Guardsman. Guardsman sent technicians repair my bases, but the technicians were incompetent.
They did not repair my bases and as a bonus damaged my mattress. However, more important than Guardsmans incompetent technicians is Guardsmans thoroughly disgusting use of Covid as an excuse to make more money by firing their customer service employees. I have written this review while being on hold for over an hour and a half waiting for customer service to answer, and Im still on hold. I will see how many websites on which I can publish this review while waiting on hold for Guardsman customer service to answer.
It is my individual, personal, subjective belief that I was ripped off by this company. Therefore, it is my individual, personal, subjective opinion and belief, that the company is incompetent, dishonest, and/or unethical. The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations.
Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, personal opinions, beliefs, and interpretations. personal opinions, beliefs, and interpretations.
Preferred solution: Let the company propose a solution
User's recommendation: STAY AWAY FROM THIS COMPANY
All is well now. My issue was that I had been waiting on a telephone call for more than 40 minutes and was suddenly disconnected eitout any notice.
User's recommendation: The company honors its warranty.
Does not cover anything under furniture protection plan
User's recommendation: Never buy guardsman protection plan. It will not cover anything. Save that money instead for future furniture.
The name of this vendor
About my claim
Preferred solution: I never received the form to sign after I filed a claim
8 months and couch is still broken
User's recommendation: Don't use Guardsman ever
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help to healthcare heroes
I purchased a living room set (couch, recliner, entertainment center) in 2017 from Ethan Allen Jacksonville office. I had some damage occur in December 2020 and January 2021.
I submitted a claim in February and was denied because it was out of the reporting window.
I have filed a complaint with the BBB for guardsman furniture protection Ethan Allen sold me. Not only do they not respond to the complaint but they dont answer the phone, return messages, and stay on hold for hours. Refusing coverage during the pandemic to an essential healthcare worker because it is out of the time frame is despicable.
I didnt have time due to working at Cedars Sinai, a 1000 bed trauma center in downtown Los Angeles, during the peak and also didnt feel comfortable having someone in my home until vaccinated which resulted in delay of reporting. My protection plan
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset
Preferred solution: Full refund
User's recommendation: DO NOT GET!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Canon City, ColoradoBAD customer service
Preferred solution: Full refund
Claim is not being honored
- Service protection plan scam
Preferred solution: Full refund
User's recommendation: Do not purchase guardsman warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany is a SHAM
To be determined.
- Misrepresents coverage
- Did not honor warranty
Preferred solution: Deliver product or service ordered
User's recommendation: Decline Purchasing any Guardsman Plans
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